DoubleTree by Hilton

I have stayed at several Double-​Tree hotels over the years and this one doesn’t meet the standards that I would come to expect from their brand or even a Hilton brand hotel. On the outside its appears modern but when you get inside the décor is mediocre. I was pleasantly greeted by the front desk staff and check in was painless. They offered me a cookie and my bottles of water for being a silver member. The carpet in this hotel is different from others as it feels a bit thicker and my luggage required a little extra oomph to get it to my room.
Once inside my room I was a bit thrown back at a late 80’s early 90’s type décor with textured walls furniture that was larger than usual. I later found out that the cabinet holding the TV had a refrigerator, coffee machine, ice bucket, glasses and safe all inside the cabinet. There were also drawers to store you clothes. The desk itself was different as it had two levels and the bottom level was on wheels that could be pulled out to give you some surface area to work. The desk chair was a cheap one and not comfortable at all.
The bathroom was a different story. It had a more modern Hilton and Doubletree took to it with a more modern look and color. The walk-​in shower was very nice and the vanity good size. This is the type of décor I would have expected in the room itself.
Lastly I tried to enjoy my evening have a meal in the bar area. The bartender was nice and was always doing something to keep the area clean. He also appeared to be training a waiter at the same time. I ordered the chicken sandwich which was good but I can’t think for the life of me why you would grill a chicken breast then slit it in half. You let all the juices out that were contained by the girls marks so when I received it the chicken was dry as hell. I added lots of ketchup to give some moisture. The fries were good though along with the pickle. I had my usual Jack and coke which cost me almost as much as the sandwich itself. Not once during my time eating did he bar tender ask how good my food was but he seemed more into the three people to my right who were ordering more drinks and dessert.
Overall I was underwhelmed by this hotel as Cape Cod has a reputation of having some higher end hotels but this certainly missed that mark especially with its décor and limited menu options that catered more to a seafood lover.

I was sent to Hyannis for work and they were putting me up in a hotel. I assumed it would be a cheap crummy one. Nope. This place is beautiful. Of course it was pouring rain out so I was a hot mess when I checked in. The staff was very kind and respectful. I was checked in within five minutes. Quick and efficient. They also gave me a warm cookie that was out of this world. So my room was very clean. They had plenty of towels for me to use and toiletries which would be great if I had forgotten them. My bed was comfy with plenty of blankets if I needed them. Checking out was very fast. I just had to leave my room
Key in the room I didn’t get to try the breakfast as it didn’t open until 630 and I had to work at seven. My stay was pleasant. My
Only suggestion is to perhaps have a grab and go breakfast for those of us who have to work early. I wouldn’t have had time to sit and eat. Other than that this is a great option for a place to stay

This place is horrible the management is unprofessional. And their chef is so unprofessional it’s unbelievable, he does not care one bit about his customers, and says so regularly. I would never stay or eat here. The restaurant is s joke, please get out of the 80s, and let’s see some modern food, like you would expect from a hilton. Please never waste your money on a banquet here.

Our hockey team booked a block of rooms while at a tournament. The rooms were nice and clean. The pool was the only thing available for the kids to do. Both my sons broke out in rashes from too much chemicals, so we couldn’t swim.
For the rest of our stay in between games, the boys play knee hockey. This is a usual thing as any hockey family knows.
Any other hotel we’ve ever stayed at would give the kids a place to do this so we wouldn’t bother other guests. The manager couldn’t help us out and paced the hallways continuously to stop the kids from playing. This really ruined our stay. What else could they do with minus temperatures outside?
Book your hockey tournament somewhere else!!!

We really liked this hotel. Big room, clean, comfy bed, not too terribly priced. The only thing that took away from it was the location: On the «highway» and some miles away from the center of town.
That said, it was a spur of the moment decision to stay there, so we can’t complain.

I stayed at this property on 8÷14−8÷16÷15 and I must say that this was one of my best experiences at a Doubletree property yet!
There was nothing misleading about this hotel. From the outside in it was just as pictured on the website! The front end staff was pleasant to deal with and Check-​in was painless, my room was just as expected.
The General Manager, Chris Connelly went above and beyond in helping to correct an issue I had, his exceptional service is exactly what is expected of the Hilton and Hilton Brand Hotels.
I would definitely reccommend this property to anyone looking for hospitable, friendly staff, nice accommodations and ammenities. I am definitely looking forward to revisiting this property next year!

vine restraunt in doubletree was without a doubt the worst meal I have had on my vacation. cold baked potato, dry, over cooked chicken, and a wait staff too busy to pay attention or care about what they were serving the customer.

Nice rooms pleasant atmosphere good employees maids are fantastic but the food leaves a lot to be said it was not ever good not breakfast not lunch not dinner very disappointed and no hotel shuttle was available for its guest

This is my first time to Hyannis and I’m very pleased with this hotel. The rooms are very clean and comfortable and it’s clear it’s been renovated. Not your typical doubletree, but that makes this place special. Walking distance from pretty good bars in the area. Had a delicious IPA at the British Brewing company and saw a great local rock band. Hotel also has nice pool and fitness center with a sauna that actually works.

I don’t get out much, these days, considering i“ve got three kids at home and babysitters are hard to come by.
That being said, I have to say that the woman at the counter was extremely pleasant and helpful. I was looking for the bet bargain i could find, and asked to see the room before I committed. She immediately called the security guard m, Mike and asked him to show me the room. Let me the;ll you, that the rooms here are far superior to most hotels on Cape Cod.
Still trying to figure out the whole cookie thing (cookie was excellet by the way), but the hotel has been completely renovated in the past coupled of years. everything is clean Oinbrtand new_​and comfortabke, Services at the ron9t desk exceeded my expectation and overall, I am pleased with this hotel. I will stay here againm and I will recommend this hotel to anyone looking to stay in the Hyannis area.

Stayed at the Doubletree in Hyannis on 9÷5÷14. The outside of the hotel is very nice and well maintained. The rooms are large, King beds are plush, ample pillows and the most important part: spotless! The staff are extremely kind. Everyone we spoke with was very friendly and helpful from the people at the front desk to the bartender near the lobby. We did not realize that the bar did not open until 5 and when we got there at 430, the bartender was still willing to serve us. We got complimentary chocolate chip cookies at arrival. Check in was 2min and painless. I would say this is a 4-​star hotel. I’ve stayed at many hotels at the Cape and this is my favorite one. Thanks, Doubletree, for a great weekend!

Nice! We got a cookie at arrival. Rooms are really nice. Pool area is nice. Indoor pool looks good. Check in staff were good. Reasonable prices

We arrived around 10 pm. I had advised when booking that we would arrive after 9 pm. There was «no record of our reservation» but I insisted and went out to get the confirmation email. With disabled spouse, I had been very specific about our needs with regard to the bath. The room differed from reservation (no tub; rather a roll-​in shower, which we didn’t request.). It seemed as though the reservation had been cancelled and the front desk had to find something else at the last minute (10 minutes of waiting and typing…) So we moved to a room that had only been vacated moments earlier (personal belongings had been left in the room and the clerk came to ask us to look for them.) At least the bed had not been slept in !
The free cookie, I must say, was quite delicious!
I called the front desk to inquire whether all if the rooms were as teeny as this one. We have family in Sandwich, and have stayed at many of the hotels there and in nearby Hyannis. This one has the SMALLEST rooms of any on the Iyannough Rd strip… I was shocked that our ACcESSiBLE room had barely 30 inches between the foot of the bed and the drawer handles. Fortunately, my spouse can take a few steps, so that the narrow space is actually helpful, as he can use the furniture to balance with. But for someone confined to a wheelchair, do not come here. You won’t easily be able to navigate through the space. I asked if all the accessible rooms were this tiny, and was told they were all the same. The room would perhaps be okay for one person. Not a room for two adults.
Yet the bathroom is fairly large. This is inconvenient as there are limited grab bars, so you’re pretty much in the wide open yonder when navigating from the shower to the toilet or (nice granite) sink.
Am paying $ 500 to spend two nights on the cape to watch my nephew graduate from high school. Needless to say, we don’t plan on coming back to this hotel, despite our Hilton loyalty program.
The hotel clerk did offer me a second accessible room with two double beds, but the space issue was no different.
I like the slate (?) floor in the bathroom which looks like it may not be as slippery as at other hotels. Also very nice toiletries. And bed linens were very comfortable.

Family mini vacation for two nights. Very nicely renovated hotel. Chic lobby with bar and great food. Very clean and well maintained. Very nice on-​site restaurant. Extremely friendly and helpful staff (in particular Phillip at the front desk), with lots of tips and great recommendations for places to visit in the area. Great indoor pool and sauna.
The beds were a little small but comfy. The person at the desk in the fitness club was not very nice. Otherwise, it was a great stay and I’d definitely go back.

No bedbugs. Super clean rooms. Decent off season rates. Nice indoor pool. Indifferent staff (due to winter season?). Airport adjacent, but not noisy at all. Great cookie. You know, it’s a Doubletree– it’s clean, reasonably priced and I didn’t pick up any bedbugs– it’s about all you can expect for a non-​luxury hotel, right? Unless you can guarantee me someplace better, within the same price-​range– I’ll probably be back…

Weekend away for wife and I can be summarized in 2 parts… Friday and Saturday, ¹⁄₂₄ & 25, 2014
Friday:
Arrived before 3 and was greeted with enthusiasm (and cookies…). Check in was great and we were directed to our room. Second floor overlooking driveway into hotel. Room was clean and actually impressive in size. Bathroom was modern and very clean. We went out to dinner at a local restaurant (thanks to Unilocal reviews, it was great) and returned to the room. Relaxed and fell asleep for over 10 hours… it was heaven!
Saturday:
After a great sleep, we hit the town and did all sorts of activities and then caught a movie at the CC Mall. Coming back to room, we asked at the desk for a recommendation for a seafood restaurant (many are closed for the season in January) and we advised to try Capt. Parker, just down the street. Great idea… dinner was again great.
HOWEVER…
Upon returning to the room after a busy day, we found that there was a REALLY LOUD source of music coming from the 1^st floor. At first, we thought it was the guests in the room below us, but after 30 minutes, I called the desk to complain. I was told there was a «holiday party» in the function room downstairs and that it would be going until 10pm.
We were offered a new room (at 8:30pm) and we said we were not moving considering it would take an hour to pack our stuff and relocate, plus we were checking out the following morning. I stated the obvious, that since the party was clearly booked when we checked in, there SHOULD have been either:
(1) a warning that there was a party scheduled that night below the room we were assigned to; OR
(2) given a room not affected by the party in the first place.
We were offered a free breakfast the following morning and a certificate for a one night stay in the future as compensation. The manager we spoke to that night was pleasant and understanding. I realize he wasn’t going to shut down the party nor was the volume going to be turned down to a level that wasn’t noticeable. The issue I had was that all this COULD HAVE BEEN AVOIDED in the first place, but was not.
As a «nicer» or «more upscale» hotel I would have thought these types of mistakes would be avoided when booking.

Beautiful and clean hotel. Greeted and expertly assisted by Phillip at the front desk. Modern rooms. Comfy pillows and roomy showers. Very attentive and polite staff. The three days I spent here last weekend were very relaxing. Ample free parking. Plenty close by. Don’t spend your money at the other hotels. Make your time worth it and consider a stay here. We will absolutely go back.

Go somewhere else.
The problem is there are no nice hotels on the Cape. The bar is «wicked» low.
Sorry.

I arrived quite late in the evening to find that this hotel, while new, looked like any other cheap chain hotel on a highway. Unfortunately, it was not priced as such. I didn’t even get a cookie! I was pointed in the direction of my room, with no one offering to help with my baggage. Even though it was late at night, there was quite a bit of street noise, as well as noise from other guests. The room was very hot, and when I went to adjust the air conditioner under the window, not only would it not click on but I found that the floor was soaking wet. I called the front desk to let him know, and he was clearly perturbed by my call. I got a, «so do you want to switch rooms or what?» type of response! During my conversation the air had finally clicked on, so I declined a room switch as I was only there until first thing the next morning and it was late and I was exhausted. I felt satisfied with having let them know that I didn’t flood the room and couldn’t imagine any of the other rooms could be any nicer. The room was not very nice. It had two beds, a desk, a dresser, and a weird closet with doors that looked like they were out of a cheap apartment. The view was of the parking lot and the chain-​link fence enclosed pool.
The next morning, after awaking to the sounds of shrieking children tearing through the halls and banging on doors and walls, I wandered the halls of the hotel looking for the restaurant. I passed by the front desk without so much as a lifted head, much less a «good morning.» I eventually passed by the indoor pool which looked nice but did not appear to be open, and there was cardboard and tape all over the floors in the hallways. Upon finding a restaurant, the staff seemed disorganized and my waiter was not quite rude (on the verge, though) but was certainly not friendly. I decided I wanted out of there as quickly as possible so I had a quick coffee and ordered the fresh fruit. It was a few (thawed?) blueberries and strawberries and that was all. I had a quick swim in the outdoor pool. The pool itself was reasonably nice, but as I mentioned before, it is in an ugly chain-​link fence. There were also some unsavory characters hanging out, smoking and listening to loud music, so I did not stay long. When I checked out, I politely let them know about the wet floor the night before and the demeanor of the staff member who checked me in, as well as my general displeasure with the rest of my stay. How else are they going to improve if they don’t know, right? They apologized (excuse: we are brand new) and comped my $ 5 breakfast but as I had booked the room through a third party site there was not anything else they could do in the way of discounting my ridiculously overpriced room (although I got the feeling they may have had I been booked directly). In summary, this is a chain hotel with no soul. It is the Applebee’s of hotels. Not only is this the worst Doubletree I’ve ever stayed in, it is one of the worst hotels I have ever had the displeasure of visiting. I did get my cookie on the way out, though!