Stop & Shop Supermarket

The problems I raised in my last review two years ago have re-​emerged. I don’t know if it’s an issue with store management, an inability to hire and retain good staff, or the supply chain, but there are two major issues and a number of smaller ones.
For starters, front end service remains indifferent, and sometimes even rude. I couldn’t count the number of times I’ve used a self checkout lane and instead of the S&S monitor helping me bag my items, they’re staring at their mobile device or just off into space, or shooting the breeze with a co-​worker. When I’ve needed help with items that scanned wrong there’s often a wait for snippy service. And keep an eye on prices. The scanned price is sometimes higher than the advertised price frequently enough for me to notice.
The Meat department is a disaster. The shelves are generally no more than half stocked. They look like something from a Soviet era supermarket, not one in 2016 Boston. I asked a clerk this morning what the problem has been and he told me «the deliveries get here when they get here.» Very helpful. Not.
The Produce department is mediocre. The vegetables are not fresh. They’re not spoiled, but leafy veggies are often beginning to wilt. And the boxed salad prices are sky high, as in the same as Whole Foods and $ 3 more than Wegman’s for the same size.
The Seafood and Deli department staff are very good.
Speaking of Wegman’s, with their new store 10 — 15 minutes from my house and in the same complex as my fitness center, that’s my new go to for shopping along with Roche Bros. in West Roxbury for meat and produce. With the continued decline of service and quality, Wegman’s is going to eat Stop & Shop’s lunch… and breakfast and dinner. Too bad, this neighborhood needs a good local market.

i am glad to find this place on one of my detours, and now i have an option to get groceries on my way home without driving too far off my route.
many times i’ve been here; i am rather neutral to this place, but certain things do need to be addressed.
take my most recent visit, i got 3 items off their flyer coupons (those with minimum $ 25 purchase), and i bought over $ 100 of stuff. cashier appeared to scan the coupons, but the balance came down a few cents. it was a long day so i didn’t argue with her. checked the receipt, sure nothing came off the coupons. went to customer service, was asked to show the products i bought (which brings us to another issue, as follows), even was suggested to that i took the wrong thing. finally took 10 whole minutes to give me the $ 3.29 i should have had off quite simply at the checkout line if your fellow colleague had done her job right. no apologies nothing either. you’re on the clock, but my time is valuable too you know! i know it depends on the staff; sometimes i do get a more pleasant and competent one.
as i was asked to show the products in questions, i looked through my bags and found things not quite where they should be. when i put them on the belt i had the same category of stuff together (meat, veggies, frozen, dry, etc), i don’t know, for example, how 2 jars of peanut butter can be placed into two different bags, and some meat got into the same bag as the fruit (which we eat raw). granted the meat is in the thin plastic bag, but given the chance, wouldn’t you want them desperate altogether? at other visits, i’ve found eggs and bananas at the bottom of a bag too. i’ve worked as a bagger in my early years, i would never do such a thing to my customers. this guy does not look like a person with disability either, so he should know what he’s doing.
another minor complaint is the placement of their restroom. many other s&s i’ve been, the bathrooms are inside the market, maybe down the hall next to the deli counter. this one has it behind the cashier counters. so in case you need to relieve yourself, you’ll have to leave your shopping cart full of paid or unpaid stuff miles away from the restroom. i’m glad they at least have a functional and relatively clean bathroom, and i gather many other places (ex. Target) have their restroom outside too. but i just find it a bit of an inconvenience that way.
in terms of goods selection, this place is alright. not the greatest esp when it comes to special diet (ex. gluten free) or organic fresh food: products are available, but they’re scattered or severely lacking in selection. things are on pretty decent sale now and then (50% off seafood, BOGO English muffins), there is also a «permanent» shelf for nearly expired dry goods (bakery items, OTC meds, peanut butter/​spread) at greatly reduced prices. and those flyer coupons… if your cashier can successfully scan them through, that is. sometimes you get good «manager specials» on the meats too, but you have to take your chance coz last time i got two organic chicken on half price, one was fine and the other was smelling funky upon opening the same night.
ample parking in the lot, easy access back to 138÷93÷95, liquor store, blue hills bank, and Walgreen in the same plaza. a great pit stop for your daily needs. oh and shell gas station down on 138 too for those who get gas points to use.

My new go-​to.
As I said before, other review, nothing is priced wrong, yet it’s SO clean and organized compared to Roslindale. I much prefer my local in Walpole, because it’s HUGE, but this is good for the quick necessities, and all of the other stuff I’ll go to Walpole for.

I normally don’t mind shopping at this location, and occasionally enjoy it. However there is a cashier who works there that is completely rude. This being my 4^th time dealing with her. She is more interested in her phone and texting than her job. She throws your items in a pile, taking no note to what is at the bottom (my chips), she doesn’t speak to you, just stares at you with a scowl on her face. The store itself is nice, but small. I find myself still having to shop at other stores to purchase the items I need, even basic ones.

the pros and cons of a small grocery store in a blue collar neighborhood! Pro’s easy in and out and it is very close. The cons… the fruit and vegetables are rarely fresh. they are trying hard… please keep trying we need you!
Now you just have to get rid of the women that runs the front line… she is there mostly at night and frankly is rude to the employees. I have called S & s several times… she remains rude

Since they rebuilt this store it is a great Stop and Shop.
Extremely friendly, helpful staff, great produce selection along with other products.
There meat selection is very limited so they lose a start.
For the area this is the best grocery shopping option.
I am happy they rebuilt the prior store which was reminiscent of a third world country.
Great new Stop and Shop.

This new market just opened on Friday. It is wonderful!!! All the latest Stop and Shop gadgets, coinstar, can return, order electronically at the deli and pick up at the end, etc. etc. It is still a smaller market than the Dedham Stop and Shop but it is about 1000% better than the old market. I am so happy that it is finally open! great sales and convenient to shop. A perfect neighborhood market.

I seldom write bad reviews, so when I do, you can be assured that it is warranted.
Can you say, «gag me with a pitchfork» about this Stop & Shop. OMG. First of all, it looks closed. To their credit, a brand new Super Stop & Shop is being constructed adjacent to this dump, so soon, all should be well. CLOSING this pit while new construction takes place would have been the best option.
Ahh, but I digress. So, the place looks closed from the outside. It’s grungy, has boards and planks where they shouldn’t be, and few cars in the stadium sized parking lot.
Once inside, things don’t improve. It smells bad inside. The shopping baskets are ALL rusted, old, and worn. The place is dimly lit, items on the shelves have DUST, and don’t even think about buying anything from the deli because who knows how long it’s been there. Few shoppers, plenty of cashiers, no self-​check out. Check ALL expiration dates.
NOT a pleasant experience, more along the lines of icky and depressing. Although it is MUCH more cumbersome for me to get to, and this pit is within walking distance, I prefer the Stop & Shop in JP. I’m told that the one in West Roxbury is nice, too.
Stay away from this place, even if it’s an emergency. Really.

This is a small Stop and Shop. Which is both good and bad. Selection is limited. But I have to admit i don’t like the stadium sized Stop and Shops either, where you have to walk a mile out of your way to get the one thing you want.
Once the Hyde Park Stop and Shop has going for it is easy parking.