Hyatt Regency Lake Tahoe Resort, Spa and Casino

This facility is top notch… Nothing is spared when it comes to hospitality. Everyone is super friendly, wearing smiles, and doing whatever it takes to make you comfortable and stress free. The only thing that could possibly make this resort better is the adult hot tub/​pool area being open later than the family ones.

We spent a night here over ski week. It took us 80+ minutes to get an extra pillow (they were out of towels) from housekeeping and 25+ minutes to get our car from valet parking (self parking not allowed). They have a huge problem with noise issues and have «good neighbor» signs posted everywhere but we had loud upstairs neighbors and also guests returning late in the hallways from the casinos so no one slept. There is a sound proofing problem. The rooms are nicely designed, it’s just a bummer that you can’t get a good night’s sleep. For the price $ 400 ++ and then all the extras — $ 30 resort fee, extra $$ for rollaways, etc. you expect better service and experience.

Very beautiful hotel with attentive staff. The rooms were very clean and tastefully decorated.
The only downside is $$$$! I guess you get what you paid for.

This resort is first class all the way!
One caveat to the above statement is that I don’t like their choice of toiletries. Bad ingredients.
I’m sorry I have to remove one star because the king bed in the family suite we had for 3 nights was SO uncomfortable. Every time my husband made a tiny adjustment in his sleeping position, I was woken up because the bed is not firm, but very soft and I had 3 nights of terrible sleep, being woken up anywhere between 6−12x each night. In such a pricey suite at $ 600 a night, I expect a comfortable bed. This hotel offers foam pillows to borrow. I requested one, but they were all out. The rollaway bed we ordered at $ 20 extra per night was more comfortable than the king bed. The sofa bed was terrible and even more uncomfortable, when I tested it out I felt the springs — but I guess that’s to be expected of a hotel sofa beds. A nice touch in the bedroom was the motion activated night light under the night stands. Other than the sleeping situation we were treated like Royalty. Hotel amenities are excellent. The workout room has 4 elliptical machines, a few treadmills, 1 cycle, a bevy of lifting machines, water, fruits, a big screen tv, towels, chilled washcloths, headphones, blue mats to stretch on. Hotel has free wifi or you can use the screens on the machines to watch tv, listen to music, etc.
The pool is awesome, there’s a swim out so you don’t get cold, and it’s heated. Went swimming in 40 degree weather. 2 jacuzzis, one strictly for adults, another smaller pool for kids and a playground.
Housekeeping was good, also I forgot my toothbrush and they bring you small items to keep if you forget them. Didn’t go into the casino since I’m allergic to cigarette smoke. The bonfire is lovely, however many people were slipping and falling right at the edge and hurting themselves badly. Hyatt if you’re reading this, please pour some salt on the ice so it’s not so slippery or better yet please consider putting down non skid mats. While we were sitting at the bonfire, we saw 5 people coming and these all slipped and landed on their backsides. Please make this safer for your guests. An expensive and fabulous time, and the 2 issues I had with this hotel were the mushy uncomfortable bed and the slippery ice around the bonfire. I’ll review the Stillwater Spa & the Restaurants separately.

My girlfriend and I had an exceptional experience from start to finish while staying at this hotel. There was genuine custom service from every member we interacted with. Many thanks and we will definitely be back!

Nicest hotel I have ever been to. My husband and I went for the weekend and participated in Family Life’s Weekend to Remember. Had an excellent stay. Beautiful hotel and the private beach is truly a luxury. I loved their fire pits and swing overlooking the lake. The pool and spa area were top of the line, service was amazing. Best stay ever!

The service here is impeccable and I can’t think of one complaint. Staff are ultra courteous and accommodating. The breakfast buffet is a great way to start your ski day. I’ve had better buffets at other Hyatts (Maui) but this rivals them for sure. The river swim out to the swimming pool is a great touch! You don’t have to get uncozy by getting in from the outside. Did i mention the pool is heated? We swam in the middle of January here and then hopped into the jacuzzi! Stillwater spa is fabulous. If you want to pamper yourself, I recommend the custom facial with Ashley. From the heated massage table to the 6 jet shower, the entire experience was heavenly. If you are not going to ski while you’re here, the Hyatt is the hotel to stay at.

This place has the potential to be outstanding but comes up short in too many important areas.
The good:
— The setting near the lake
— The rustic décor
— The casino which is very pretty
— The staff who are generally quite nice
— The spa which is lovely
— The shuttle to Diamond Peak which works reliably
The bad:
— The beds are way too mushy are not great to sleep in,
— The quality of the food is very average, bar food feel, meh
— The lack of diversity in the food. The narrowness of the menu in the pub restaurant (Cutthroats) is shocking and that’s only compounded by the fact that the other restaurant (Sierra) offers a slightly different menu with basically the same feel.
— The noise. While we didn’t have too many problems there are way too many signs about noise (which to me indicate it’s a real problem), free earplugs in the room, and too many other reviews and stories about the thin walls and the noise.

I booked my room using a LOT of hard earned platinum level gold passport points and was looking forward to 4 lovely days of skiing and relaxation. Knowing that we would arrive after 630pm I used the Hyatt on line check in. When we arrived I asked where our room was located and I was shown the map. It was directly scross from the elevator. I’ve stayed at this hotel before snd It’s poorly soundproofed. I requested a different room and was given one with a view of the incinerator (or something similar). Not a fun way to start our vacation. Manager didn’t care, told me I could check the next day for the possibility of moving (after unpacking ski stuff).
I will NEVER use Hyatt’s on line check in again. It gives you the worst room. I also will not return to the Hyatt Lake Tahoe or recommend it.

We arrived late after traveling all day, to realize that we had booked the wrong weekend through Groupon. The front desk agent Johnny greeted us with glasses of champagne, set us up last minute with a room that was even better than the one that we had booked originally, and guaranteed us in the morning that they’d figure out everything with the third party mishap. I can’t put into words how kind and welcome he was to us! Riley brought our bags to our (amazing) room and was equally awesome, pointing out everything in the hotel that would be of interest to us, recommended some places to get dinner, and basically gave us a ton of information that we never would have found out on our own.
As promised, the next day Johnny worked with groupon for our refund, although we would have been fine with hotel credit! After our first visit, this the only place in Tahoe we ever want to stay again.
Thank you SO MUCH to the amazing staff for their hospitality.

OK hotel. The beds were too mushy. Inside, the hotel was pretty clean and nice but seems a little dated. Try to spend under $ 100/​night if you can. Underwhelmed at what I paid.
The saloon had ridiculous beer prices and the food was pretty bland. There aren’t many walkable options nearby.
I left some items behind and was rather shocked that they outsource sending you your items to an online tech company. The shipping rates were very high. «Lesser» hotels such as Circus Circus and Motel 6 had shipped me items for free in the past.
Outsourcing sending guests’ personal items makes me scratch my head at the Hyatt. It’s a strange business practice for a luxury hotel brand that prides itself on customer service. Who touched my stuff?

The staff here really are what makes this place wonderful! From the valet to the cleaning people. Everyone is friendly, helpful and hospitable. We especially enjoyed Zachary, the valet, that drove us into town on the shuttle!
The spa is clean, relaxing and there is access to the pool from indoors. The food! Amazing!!! Definitely try the buffet!
The big issue with the hotel is the noise from the rooms next door. The first night we stayed on the 6^th floor and we could hear every time the neighbors flushed, turned on the sink, closed the door. There is an automatic light in the closet. All night long, when the neighbors would use the toilet, the light would turn on! At 5am, they woke up for the day. I could hear the shower, them unrolling toilet paper, putting things down on the counter. It really was miserable and they were not even talking loud, it was the room.
We switched rooms the next night after not sleeping at all. Same room but 10^th floor. Same problem, but the light didn’t turn on and those neighbors weren’t up most of the night. The sinks and shower are just very loud and don’t make for a good nights rest.

We stayed here for my wife’s work trip. The hotel is real nice and they give you 2 Complementary drinks of champagne at check in, great right.
They also have a casino but we don’t gamble much so we passed on that.
The rooms are real nice and clean. They have everything you can need or want at room service. They have a real good gym, pool and spa area.
I would stay here again if we came back 4 stars only because we had an issue with our first room the first night but the front desk took care of us and moved us to the 6 floor. FYI also T-​Mobile service isn’t that good here. Be warned.

Celebrated our anniversary here this wkend and overall 4 stars.
Service: Impeccable. Front desk and valet alway attentive and friendly, definitely find Jake– he’s your guy. If you forgot any personals — they have all what you need and free of charge. Once you check in they offer you some champagne. Nice way to start your day.
Room: Overall nice, expect the AC made piercing noise off and on, didn’t want to change room since we had a decent view. The first day our room was not cleaned which was disappointing and found dirty stains on the sheets. Something to advise your cleaning staff especially paying extra to be part of the Regency Club.
Great options for food and awesome views of the beach and pier. Definitely would come back but I’d inspect the room before.

It was labor day weekend and my friends and I headed over to The Hyatt to have brunch at the Sierra Café… after many mimosas and bloody marys we headed down to the private beach across the road where there was a dock with a huge bar on the water. Such a beautiful spot the view was breathtaking and the drinks were yummy I had a piña colada and a pineapple rum runner. After that we laid out on the comfy daybed cabanas and watched the sunset. After that we walked back to the hotel where we gambled and drank some more…
Overall I’d say I had a great time there is much to do at that hotel definitely on my list of favorite hotels. I will go back and next time ill consider staying there since we spent most of our time at that hotel.

Very nice hotel!
As soon as you walk in you are overwhelmed with the glory of rustic Tahoe awesomeness. The casino in the same building all though not associated with Hyatt was somewhat appealing initially. I gambled there last Sat evening and was done after about 30 min, there’s something so depressing about zombie-​like chain smoking folk glued to slot machines.
Anyway, when we first arrived our Hotwire reservation was non existent and it literally took 45 – 50 min to get it all sorted out. My BF and I were pretty upset as our son was restless and was ready for a nap. The Hyatt staff was very apologetic and gave us an entire bottle of champagne on the house. That made my BF very happy.
Moving on the things I loved about the hotel:
*Awesome grounds two hot tubs, one family friendly.
*Large pool heated at 80 degrees always, pool towels super accessible.
*Kiddy pool which my 9 month old had a blast in.
*The gift store was super cute, I purchased a few trinkets there.
*S’mores kit provided upon request.
*Fire pit.
*Bocci Ball.
*Arcade room.
The reasons why I didn’t give 5 stars:
–The hotel is divided into two, the nicer and newer tower and the older, dated section located on the 3^rd floor which has its own separate elevator. As cool as the older section of the hotel looked on the outside, the inside definitely felt super shabby and super dated compared to the rest of the hotel, guess that’s what you get for paying discounted rates and my platinum Hyatt status meant absolutely nothing with this particular experience.
–I wanted to treat myself to a manicure at the Spa. Charge was 100+ for shellac removal and application. I knew it would be on the higher end but for that kind of money I expected the royal treatment, that didn’t happen, not even close. My beautician was so great to talk to and I really enjoyed her company but the manicure itself was not that great. I had no massage, not cuticle clean up, and left with some shellac on my finger. Nail was not fully covered towards the edges. I feel bad mentioning all this as I truly did enjoy the beautician. Maybe just don’t charge a kidney and a liver and all would be forgiven.
–Ordered room service, food wasn’t very good.
–And lastly the private beach the hotel allows you access too was poorly marked, once we actually made it to the proper beach it wasn’t worth the effort to get there and we went right back to our room.
All and all I enjoyed our stay, just wish the room and extras services had been a better experience.

The staff found a dog that had gotten loose from her owner. Our car happened to be coming up in the valet queue and we lent them an extra leash. This is what we received in return. Couldn’t ask for a nicer staff.
Room and amenities were equally spectacular.

When I need a night away from Reno, this Hyatt is definitely the place the hubs and I run away to. It’s close enough to Tahoe to feel like I can run out for a quick bite at T’s, but also secluded enough so that I feel like I really get to enjoy the peace and quiet. It’s also close enough to Reno that I can get there easily and quickly, making it worth going just for a night.
The pool and hot tub are beautiful. They offer bar service outside if you want to grab a beer or cocktail while you soak. There is also a pub-​type restaurant which we’ve had pretty decent food at and very friendly service. We also have frequented the casino while staying there, and the dealers and cocktail waitresses are always friendly and attentive. Though some have complained about the front desk folk, we always think they are excellent (disclaimer: this may have something to do with us being semi-​regulars and also a member of Hyatt Silver). There’s always a glass of champagne waiting for us when we check in, so what could be better than that?
The rooms are typical Hyatt fare, with those local accents that they tend to include (for example, woodsy furniture, some cabin accents, etc.).
There is a way to get cheaper rooms than booking through them, so investigate other reservation options if you’re looking for a good deal!

We stayed at this Hyatt for 2 nights. It is a beautiful lake front resort. Décor was modern yet cabin feel, it was perfect!
It is less than 10 minutes to Diamond Peak and Hyatt has free shuttle that pick up every 30 minutes.
First night we stayed at a one bedroom suite. It was fully updated with the same modern/​cabin feel, absolutely love it. For a suite, they didn’t have a refrigerator or microwave — disappointed. Requested a refrigerator they brought up but microwave was said to be a fire hazard. I had to use the microwave at night to heat up my heating pad for medical use and the front desk said they don’t have one. Which I found it hard to believe. Next morning I spoke with the front desk manager and confirm that was not true.
Second night, we stayed at the one bedroom cottage. The balcony have the view of the lake. It was breath taking! We were 5 mins walk to the lake/​beach. The cottage was slightly dated (bathrooms) compared to the one bedroom suite but still carried the modern/​cabin feel. They have the mini kitchenette — microwave, refrigerator, toaster, Keurig coffee machine. Along with plates and utensils. The cottage was the best, will definitely stay here again.
I was going to give this review a 4 star (strictly due to the guy at the front desk, every request I had was a «no») until I came across with the ladies (Ruth Ann and Lisa) at the Regency Club.
Ruth Ann and Lisa always carry a smile whenever we were there. Sincere and always want to help. I commented that they should offer gluten free options. They told me I should have informed them earlier. Lisa immediately called down the bakery and got me GF zucchini bread. The next morning they had GF blueberry muffins ready just for me. Too bad, I had to leave that day! This was service beyond what I had imagined, they sincerely cared! They have pushed this review to a 7 star (if that was available!).
I am always a Hyatt fan, but this had brought me to a whole different level!!!

At checkin our room was ready. It was ready early, we checked in by noon. We were offered glasses of complimentary champagne with registration.
In our room I loved the couch window seat. The cushions were so comfy. It was a great spot to sprawl out and read while enjoying the suns warmth coming in the window. The room had lots of plugs — 2 by the desk and 6 by the bed! That has to be a hotel record! 2 on each side and 2 between the beds! The room also had a super quiet and securely mounted three speed ceiling fan with a remote control by the main door. I have a fan at my house in my room so it’s always disappointing to travel and not have one so this was a treat!
There was also a very thoughtful motion activated floor night light that went on automatically when you got up in the night.
In general I’m not a fan or sprawling resort complexes. However the Hyatt doesn’t feel too large. Also I liked that the casino doesn’t overtake the hotel — it’s a separate area on the lobby level. Also on the lobby level is a grab and go food place and the breakfast buffet restaurant. All these are off to the side however so you can go from registration to the lifts without obstacles. Pool access is on lower lobby as well as gym and spa. The pool area offers a fire put, 2 hot tubs, a bar, a playground and 2 pools. The pool is accessible from 2 places. One of them offers hooks, washrooms and a swim (or walk) out access.
The breakfast buffet was good, but lacked a bit of variety in the bread and fresh fruit area. There was a Bloody Mary bar, Chef omelette station and an oatmeal and parfait bar. It is called the Sierra Café — see my full review on that.
I recommend the 2hr cruise on the Hyatt’s Catamaran operated by Action Water Sports. See my review on that. They also rent lots of other fun water motored and non-​motored items from the gazebo on the Hyatt beach which is across the street from the hotel via a foot bridge or crosswalk.
The lobby also has lots of seating, but the area is quite noisy during the day.
Also see my review on another hotel restaurant, Lone Eagle Grille.
If you have an early flight come down early as there seems to be only 1 valet during «night» hours and he also serves as bell man who helps early arrivals with luggage.
There is free wifi and valet (include in resort fee). Renting a car is needed as the hotel is 40 – 50 minutes from RNO.