Incline Property Management

IPM is a questionable agency at best. My experience with IPM as community management of a developer controlled HOA Board was that IPM allowed the developer to avoid paying dues for their standing inventory and vacant lots while over charging homeowners. Details re: construction a defect lawsuit against the developer for the HOA common area was kept from the homeowners by IPM. IPM would change HOA board members when a board member got caught in the act of being unscrupulous. Couldn’t get accurate or straight answers from them. Meetings were held when homeowners couldn’t attend. Staff was unprofessional and even tried to provoke physical altercation against homeowners that dissented with their agenda. IPM is not a trustworthy organization. Caveat emptor (buyer beware) because the homeowner will come out worse off when giving IPM the benefit of doubt. Quite shady.

If you like
–strange Hispanic men looking in your windows
–snowplows that come 2 days late
–your phone calls NEVER being answered
Then IPM is the property management company for you.
I’ve sent emails, letters, and have left numerous messages. None of them get replied.
Just walk into their office and cause a scene. That gets results.

We have just completed a really large landscaping project here at Ski Way Ridge in Incline Village and could not have done the job w/​o all the wonderful help and expertise we needed and received through IPM. They coordinated and executed the pick up, planting and irrigation systems necessary for the project in an extremely timely and efficient manner. I would like to mention especially, Art, Jaime, Freddie, Ishmael, Carlos, and all of the others who worked so hard to make this happen so beautifully and smoothly. We have received many favorable comments from the homeowners here and are so grateful for the great working relationship we share with IPM.

Incline Property Management offers three services under one roof: Property Management; Home Owner Association Management (Community Manager); and Property Maintenance.
This review concerns Community Manager Services:
As President of a large HOA in Nevada (180 doors), we have had all the challenges of an aging planned community. Forty years of deferred maintenance, inadequate reserves, maintenance requiring aggressive, and an aging population resistant to increases in assessments.
Through the leadership of Incline Property Management, we have developed a maintenance plan and reserve funding plan to accomplish the maintenance goals within the boundaries of the 2013 Reserve Study while capping the reserve assessment to maintain low assessments.
Incline Property Management «is a keeper.» In November, I will ask the board to renew their contract for another year.

I cannot support IPM any longer. Boards that have IPM should put out an RFP for a new management company.

I own an investment property in Incline Village and IPM manages the HOA. They are extremely unresponsive, have zero customer service capabilities, are completey unprofessional and are at times downright rude. I would NEVER recommend these folks to manage your HOA!!!

our HOA has selected IPM for property management for our 2^nd home up at Incline Village. I’m must say I’m not impressed with their responsiveness. No confirmation to inquiries, the management seems to be uncaring, and generally feels less professionally run than other management companies I’ve dealt with in the past. It appears that the organizational structure there is very hierarchical where the employees are not empowered to take care of problems without the management intervention.

The rudest property management firm I have dealt with in North Lake. Unprofessional, and discriminatory. They had a terrific property available for a year lease still posted on their webpage and craigslist as of the morning I went in. Their office hours were 8 – 5 on their door and answering machine so I drove down at 8:05 hoping to get their early and snatch up this great deal. Sign on the door read, office meeting, closed until 9:30. Fair enough, although I don;t see why a receptionist can’t guard the front desk and field inquiries from prospective clients. I went and got breakfast and returned at 9:20 hoping to see the home before work at 10 that morning. There was a group of people standing inside the door ignoring me until I knocked and forced a reaction. An irritated sales agent poked her head out in a snearing tone and asked «ughhh can I help you?» I replied, yes I had seen a posting from your company about a home for lease at this add…” before I could finish she replies «yea, it’s taken» and shuts the door in my face, returning to her conversation. These people have horrible customer service. From a buyer’s perspective please if you have a home for lease, use another firm, they are trash. I have worked with Vacation Station for over 3 years now and they have been fantastic and polite the whole way through. I only sought out this new Management firm due to the fantastic property which they discounted to half the asking price just to rent out. If you want friendly customer serivce and a nonjudgemental atmosphere look elsewhere.

I have used Incline Property Management for my vacation home off and on for the past two years, and they have been great. They have been extremely polite. I am shocked to read the other review. They always call to inform me ahead of time of cost, and have offered suggestions to keep cost down. I have used different companies over the past ten years for management and service, and this is the first time I can say something good about one of them. Keep it up, and maybe the others up there will start to take better care of their clients also!

I really can’t stand these people. I have been working with them for about three years now and not once have they ever been accommodating, pleasant or timely. I own a second home in Incline Village and these people are in charge of my HOA and I have to say it’s like pulling teeth to get anything done around there! They don’t respond to emails or phone calls in a timely manner. I was late once on my monthly dues and they let it go for over three months and then were completely rude to me when it was time to «pay up.» Whenever I speak to the front desk staff they are always pleasant but the woman who is the main contact for my unit is HORRID. I won’t go as far as saying her name, but I will just say that if I had ANY choice in the matter I would NEVER pick them for property management.