Greg’s Lock and Key Service Inc

I called Greg’s Lock and Key (GL&K) to come out to my residence to cut and program a transponder key for my wife’s Jeep. She had lost her only key, and we assumed that it would be more convenient to have GL&K come out to the house to take care of our problem, rather than tow the Jeep to a dealership to have a new key made.
A serviceman was out same day. On his way, he called to let me know he was coming, which I appreciated. He arrived on time, and immediately began working on cutting the new key. Once the new key was made, he attempted to program it to the Jeep. However, after several tries, the new key would not program. He suggested that I tow the Jeep to the dealership and give them the new key, and see if they could figure out what the problem is and maybe offer me a discount since I already had a new key.
I had the Jeep towed to our local Jeep dealership, and they attempted to program the key I got from GL&K. After several attempts, they notified me that the key I received from GL&K was defective, and that was why it wasn’t working. So, since I was back in my original situation, I asked the dealership to try to make a new key and see if it would program. The key that the dealership made programmed the first time, while the key I received from GL&K never worked.
Today, I took the key that GL&K made me back to their office (along with my receipt) to ask for a refund. I figured that since the key never worked, and was even called «defective» by the Jeep dealership (the same dealership that GL&K recommended I take it to) that I would receive a full refund. On the day GL&K made my key at my house, I was charged $ 122.00 — $ 25 for the key, and apparently $ 97 for labor. I therefore felt that it would have been reasonable to expect a full refund of $ 122, since the key did not work, and was defective (even though it required GL&K to come to my residence). Instead, I was given a $ 25 refund (for the key) and was told that I would not receive the other $ 97 since that was for the labor.
To summarize, I paid Greg’s Lock and Key to drive to my house and make me a key that didn’t work, and then had to go through the additional hassle of towing my vehicle to a dealership (which I guess I should have done in the first place), pay the dealership to make and program a new key, and then get refunded a measly $ 25 of my $ 122 payment to GL&K.
If it would have worked, I would have been very happy with the service, as they seemed to be friendly and helpful. But after going through this, it ended up being a big, expensive waste of time. I left with the $ 25 feeling like I had been treated unfairly.

Fast service at a good price. Had locks changed on a rental house. Keep up the good work!

I drove all the way across town because Greg’s is the local Liberty Safe dealer and I needed a power kit for my Liberty. Knowing they closed at noon, I rushed over knowing that I only had about 15 minutes to spare. Unfortunately the traffic on I435 was gridlocked due to an accident. I called Greg’s to tell them that I was on my way and to please wait for me. My ETA was noon… which is closing time. I didn’t get there until 5 after and they were locking up to go home. So did they go home? No! They opened the door back up for me and let me come inside. He didn’t rush me at all and even took the time to show me some accessories (I needed a dehumidifying option or two). He spent time with me walking through the best way to keep your safe dry inside. He didn’t try to push anything on me but took the time to educate me. This all while he needed to leave and get to a family function.
This is great service! Combine this fact and with their inventory of beautiful Liberty safes and this place is a home run!
Thanks, Greg’s!

THIS LOCKSMITH IS NEGLIGENT & UNPROFESSIONAL. I spent $ 500 to have PRIMUS XP high security, restricted locks put on my home due to someone entering my home to identity theft me. THE locksmith who came to my house failed to issue me an account # and signature card, which is required by SCHLAGE in order to keep anyone from coming in there to get a copy of the key. Someone got a copy of my key, he is «guaranteeing» me «no one got a key» He doesn’t know that… and why can’t I log onto my new email account or my new Time Warner Cable (and I have both IDs and passwords written in my address book) where my Wi-​Fi is located?
He is refusing to refund my $ 500.Dont waste your money with this shlep. He is being reported to the locksmith regulatory agency.

Very friendly and fast service. Had my car stolen but it was recovered and taken to the impound lot off 435 and Front St. I had to have a new key made because I did not have a spare.
The only downside is they will not come out to the impound lot to do the work there so I had to have my car towed to their location. It did not cost as much as I expected though (~$ 80) and they can give you a number for a tow truck if you call them.
I was very grateful that they could do the work that day and the service was very friendly. Every other locksmith I called was rude and had little interest in helping me get my car working again.
For anybody who might have a similar experience, expect to pay $ 120 to get your car off the tow lot, between $ 65 – 80 to get towed to a locksmith and about $ 45 to get a new key made (if you are dumb and don’t have a spare like me).