Landmark Dodge Chrysler Jeep Independence

Great employees. Patient and very respectful. Will be back in the future for my next car

They do not care about their neighborhood, they drive around the area near the dealership way too fast. They are very difficult to deal with as well we tried looking at a new jeep but the sales was so pressured that we ended up buying from Craigslist just to never have to deal with a dealer again. Overall they have a very poor operations.

I definitely see why this business has a very low rating. I contacted this business today to inquire about the availability of a certain vehicle. The gentleman who answered the phone Mark I think it was, didn’t even want to look at the inventory until I gave him my phone number. He said it was in case we became disconnected, which I told him if that happen I would contact him back. Which I think we all know it is so they can call you repeatedly later on. But he lost a sale because I did look at the inventory online later and found what I was looking for. However I’m not doing business with this company. I have no desire to do business with a company that won’t even search their inventory without getting your phone number.

I wish I read these reviews before I went to waste my time at this place!!!
All empty promises!!!
They promised 100% I was getting the car I wanted! I waited 5 days 5!!! For them to tell me no!
I work in restaurant business so not only I have told everyone I was getting this car BUT also where I was getting it from!!!
My employees my customers and family!!!
I look so stupid for believing in you!
BUT TRUST AND BELIEVE I WILL NOT LOOK LIKE THE ONLY STUPID ONE!!!
Everyone that I come across will know what you did AND I will make sure to talk about it every chance I get!!! This is my first review I ever wrote and it’s because of you!
Dora Granieri!!!
DO NOT GO HERE! You will regret it 100%

Editing this a month after getting my Jeep, very disappointing overall (besides water pump breaking less than a week having it) and hoping to finish getting my Jeep finished this coming week. Supposed to get the antenna changed on it but has been more hassle than it’s worth but at this point if I don’t push it, they won’t call me and tell me the part is in and I want them to finish it while it’s still relevant.

Would rather give them zero stars… We purchased a $ 47,000 brand new vehicle from them. The process took far longer than any other transaction we’ve ever done. They used incredibly foul language during our transaction, as well as told lewd stories. The vehicle was not detailed, and had a residue all over the interior leather, we took the vehicle back to be cleaned and have the additional protection put on, and the salesman try to sell us another vehicle, as he had no clue who we were. Upon picking up our brand new car there was a chunk out of the exterior paint down to the metal. Phone calls not returned, promises not kept, I could go on for days. Bottom line is awful customer care… super super shady.

Where do I start? This establishment is a joke. This place has no idea what customer service means not do they care. I purchased a Chrysler 200 almost a year ago and already having issues with my car.(DO NOT BUY ANY CHRYSLER) So I go to Landmark Dodge and I pull up and the service manager doesn’t he say Hi, how are you what can we do for. He just points at me like are you next. REALLY PROFESSIONAL SIR, Anyhow so when I talk to him about my tires and how I have to go to QT once a week and stir my tires up on a brand new car. He tells me their air pressure tank has water molecules that makes my tires go flat even faster. I’m like huh? Long story short this guy was unprofessional never aligned with me never heard me tell my story how frustrating I am with a lemon as a car. People I’m warning you DONT BUY CHRYSLER AND DEFINITELY DONT BUY AT LANDMARK DODGE!!! You have been warned!!!
P. s. Unilocal makes me give one star but I wouldn’t t even give them that.

This review is for their service department. They have always treated me right and for a fair price. When needing a tune-​up they were way cheaper than most independent shops in the area and I could count on the fact they would know what they were doing.

Totally ridiculous sales tactics. Your vehicle is priced based on how you look and what you’re wearing (how much money they think they can get from you)
I was given 3 prices on the exact same vehicle over a 4 day span, all were over $ 1000 apart. Wow. Just wow.
Never again in my life… This is by FAR the worst car lot I’ve been to in my entire life.
A little word to the wise– we ended up at Fenton Nissan. It was like stepping from hell into paradise. SAVE YOURSELF and just skip Landmark.

I would not recommend buying a car here. When I made an offer on a jeep liberty the car salesmen told me that I needed to put down a $ 100 cash deposit on making an offer. I immediately left and went and bought a car someone else.

Truly, one of the more ridiculous car-​buying experiences. Old-​school sales tactics, misleading online prices, and agreeing to fix things only to make me have to run all over town and do it myself. Purchasing a car from this dealership has been an experience that I would not repeat, even for a «better» price on a vehicle. My time is worth something too.
I can’t recommend this dealership to anyone. There are far too many dealerships in this city/​state/​nation to have to deal with this place.

I recently accompanied a friend on a car buying excursion, and it took far longer than it should have.
My friend had picked out her car online, determined a fair price, and showed up ready to do a no-​nonsense deal and get the heck out of there.
What happened instead was a 4 hour showdown of old school, skeezy feeling car dealer tactics and delays, with absolutely no respect for our time or intelligence.
We should have known when, right off the top, we informed the salesman that we had researched the car online. He flagged us as an «online» customer, which apparently informs the dealership that we’re not idiots and they shouldn’t try to fleece us quite as much. He essentially said as much, saying it «skipped some steps» in the process.
Good thing, because we would have been there until midnight.
Once an offer was made, all of the classic car dealer BS theater commenced. He «went to talk to his manager» about the price. He had my friend sign meaningless documents she really didn’t need to sign, just to make her feel like she was moving along in the process.
After it was finally concluded that they would do the favor of taking my friend’s money, we were passed through two additional steps, each time waiting for the guy to be available to see us. We were asked if she wanted to buy additional insurance or add any bling to the car. Then we were tossed to the financing guy. To his credit, he had a sense of humor, and indulged our whining about how 1970s the whole experience felt.
Finally, after losing hours of life, my friend pulled away in her new-​to-​her car. What should have been exciting for her was just a moment of relief for the process to be over, and the bad taste hasn’t quite worn off.
I’m sure there are plenty of people that have come to expect this old school experience in car buying, but if it comes down to evolve or die, it is clear which Landmark is choosing.

I haven’t Unilocaled in a LONG time, but was compelled to write a review after my experience at Landmark yesterday. If you’re looking for the stereotypically awful car buying process, this is the place to go. They’ve got a ton of both new and used inventory at Landmark, which is good, but it makes their dealership cramped, crowded and not the most pleasant place to shop.
I went in looking for a specific vehicle from their website, only to be told it had just sold. No big deal, so the salesperson showed me a different but comparable vehicle. We test drove it, and it was fine, then went to his office to look at the numbers, and that’s where it got funny.
The used vehicle I’d driven was listed for $ 10,800 on their website, which I pulled up on my phone while I waited for him to «talk to the manager» He came in and told me they were asking $ 12,800 for it. After I showed him my phone, he apologized and excused it because «we don’t control that website.» Apparently, some guy must just walk around and arbitrarily set prices on their cars and then update their website — crazy!
Then, he told me they were offering me $ 19,000 on my trade-​in. After explaining CarMax had already offered me $ 23,000 outright for it, and that I wouldn’t take less than $ 23,500 on a trade-​in, the back & forth began.
When we first sat down, the new (used) vehicle was going to cost me about $ 14,800, based on his numbers. By the time I left, it was going to cost me $ 5,800. He’d come down $ 5,000 on that vehicle and up $ 4,000 on my trade in. Or, in other words, the price had changed by 61% in about 5 minutes.
Needless to say, I did not buy that vehicle even after being pushed and pushed and pushed by the salesperson, trying to close a deal at the end of the month. If you enjoy negotiating, there may be deals to be had at this dealer. However, the distrust I felt throughout this discussion outweighed the deal, to me. I expect to be able to negotiate a bit, but not 61% — something’s fishy when that happens.
So, in summary, go to a different Chrysler dealer.