Clever Training

Review for their online store:
I placed an order of a Powertap power meter per a well-known-gadget-reviewer’s reference to this vendor. His recommendation made me confident in purchasing $ 1000+ item from a random website. Otherwise, I would not. The site showed immediate availability at the time of the order. A few days later, I received an email saying it was on backorder. OK, delays happens.
I kept on waiting. A few weeks later, I found out (with my own effort of contacting «customer service») that the manufacturer had issues with securing materials for production. Clever Training did not update me whatsoever. They also did not have an estimate when the power meter was going to be in stock again. I reached out to Powertap to confirm the issue and get the shipment estimate. Powertap customer service was equal in the quality of the service (lack of there of). No answer whatsoever until I tweeted publicly. Their customer service manager sent me a message and apologize for the delay and blame Clever Training for not communicating with me. I did not want to get into a blaming game I just want my power meter or at least a shipment date. The manager explained about the delay nothing on the date yet. Useless.
On the third week, I received an email from Clever Training saying that the production had begun. They should receive the power meter the next week (4^th week) and promised to ship and provide a tracking number as soon as possible.
At the time I was writing this review, it was the fourth week. Clever Training went silent. Not answering emails. No tracking number. I called them and asked for updates. They did not have any update. They blamed Powertap for the delay again.
At this point, I was sure I was going to get the power meter after Christmas. Realistically, after the new year.
Some people had positive experience with this vendor. Clearly, I did not. They were not willing to take responsibility to resolve customer (s)‘s concerns.
note: I have all the email conversations from both Clever Training and Powertap.
Update: Decided to cancel my order. Not sure why I had not done this sooner. Another well-​known vendor had the power meter in stock.

Ordered 2 pairs of Oofos flip flops. Had to call twice to see why my order had not shipped in 10 days, 6 business days. First call they said it shipped, second called they said it did not ship. I cancelled my order.
Such a hassle, you can’t even check your order on line with the order number, unless you create an account at the time you place your order. I had to call during business hours, even though it said you can call 24/​7, nobody answered.

I pre-​ordered the Garmin Forerunner 15 about a couple of weeks before it was supposed to drop. The website has a problem with my credit card, but there was no problem over the phone. I was pleasantly surprised when the watch showed up early.
After a few uses, I was not as happy with the watch as I was expecting. I called up CT sheepishly to see if they would take it back for a 220. They were very nice and asked no questions. I was expecting a restocking fee but there wasn’t any, I just paid the difference in price. Actually, I purchased the 220 and sent back the 15, which they refunded very promptly. Oh yeah, did I mention I received the DC Rainmaker VIP discount?
I am a very happy customer who won’t hesitate purchasing from Clever Training again.

My review is not about the products they sell but their great customer service. Someone tried to buy a product from their website using my credit card TWICE and their customer service department, specifically Mariah, caught the fraud and let me know very important info about the people so I can file a police report. I am almost tempted to buy something from them just because they are such a great company.

I purchased my Garmin Forerunner 220 here after reading the review from DCRainmaker and seeing that I could save 10% from ordering from Clever Training. The service was great! The shipping was fast! And I saved a good chuck of change. What more could you ask for? I would definitely shop here again.

I’ve had zero issues with quick shipping for several orders. The most recent product that I bought didn’t work as well as I thought it should have. I was within the 60 return period, but had thrown away most of the original packaging because I didn’t think I would have any issues. Anyways, since I didn’t have the packaging, I was told the store would not be able to return this back to the mfg. Nonetheless, P.G. at Clever Training went to bat for me! So after several phone calls and emails, we’ve resolved this issue as best as I had hoped for. In this instance, Clever Training customer service was outstanding.

I’ve been to the the Clever Training store and online site several times to purchase training gear. Their in-​store staff is incredibly knowledgeable about their products and super friendly. Got the Reebok Nano Speeds from their site-​they are awesome! Paddleboard rentals from their Indian Rocks store are great and so convenient!

I’d seen CT at several running race expos and most recently at Largo’s Turtle Trot nature trail run. I found out more about them and mentioned I was going to train for Triathlons. The lady rep told me about a great deal on their Zoot wetsuits. I called to let them know I was coming down. I was excited. She got the suits out, a Large & a Medium… in WOMEN’s size! I looked aoround, seeing if I could score anything. I did see a training balance board I could use to teach my Granddaughter how to surf with. I also walked out of the store disappointed.

After another email Clever Training got back to me. They sent me an email and followed up with a phone call. They apologized for the defective part and the issue of the miscommunication and sent out a new massager. I received the new massager and it works great. They also sent me prepaid postage for the old massager to be sent back to them.
Even though it was a headache, I’m glad that they finally responded and the issue was resolved.

Website states: «Most shipments leave our facility within 24 hours of order placement (of these, most leave the same day). Orders placed after business hours will be processed first thing the following business day. We reserve the right to change carriers based on product availability or customer location.»
Product ordered stated «Available Immediately». It has been 48 hours and my item still has not shipped. This is not a big deal if someone would just respond to my customer service inquiries. I have called around 6 times (of which none of the calls were picked up), left 2 voicemails (of which none were returned), and finally called their physical store. Their salesperson assured that she would have someone return my call right away. This did not happen. Given that my order was relatively substantial I wish I took my business elsewhere.
Secondly, when entering in my credit card information, fraud alerts were triggered. I am not sure why this happened as I have made many online purchases previously without any issues and ended up having to pay with paypal.
ETA: My package says it has shipped. On their website, their shipping policy is that «International shipments are sent either via US Postal Priority or Express»
I have now found out that my package has been shipped using UPS Standard which means that I will be charged an exorbitant amount of brokerage and bond fees. I am beyond furious and will never EVER order from them again.