Comprehensive Carpet Cleaning

I called and scheduled an appointment to have 3 rooms cleaned at the special price of $ 29.95. They got here and said because we have pets they have to charge a restoration fee and the grand total for the 3 rooms rose to $ 80. At the end of the carpet cleaning they gave us a receipt with a coupon for the next 3 rooms free. We called back 2 months later to redeem the complimentary room cleaning for 3 other rooms in our home. They came out and asked to put their car in the garage so their equipment wouldn’t get wet. Then they asked to get water from the kitchen sink to fill the carpet cleaning machine. After allowing the two men to do so, they set up and before turning on the machine asked me if I was aware of the fee. I replied no, this cleaning is supposed to be complimentary. The guy said no there is a $ 39.95 pet charge, even though I have no stains and no odor. I told them no thanks and the guy gets on the phone with someone telling them I’m refusing to pay. They pack up and leave and then spill water that they got for the machine from my kitchen sink all on my garage floor. NEVER LET THEM CLEAN YOUR CARPET. UNPROFESSIONAL, RUDE, and a RIP OFF!!!

I bought a couch and loveseat cleaning on LivingSocial. I called to schedule and was given a date of Nov. 18^th. That morning a gentlemen called and said they would need to reschedule because one of the technicians had to leave due to chest pains. We rescheduled for today, Nov. 21. Did not show and did not call to reschedule. That is just bad business!

Total scam. Unprofessional and reckless. After calling to inquire about their services, I made an appointment for them to clean my couches from my roommates dog. When they arrived, they surprised me with an additional $ 60 fee to deodorize because of the pets, something not previously mentioned. They claimed it was for «law suit purposes.» After some back and forth they finally said they wouldn’t do the couches if I didn’t agree to this additional charge, so I told them they could pack up then. One of the technicians called his boss (for the 3^rd time) and came back to me and said they would do it still. Seemed sketchy. When they left I was satisfied with the cleaning job, but it wasn’t anything miraculous. Then when I went to move the couches back I realize they had majorly scratched my wood floors as well as bend all of the plugs and the outlet behind the couch. You’d be better off renting a steamer and doing the job yourself.