Banfield Pet Hospital

I am a HUGE fan of Banfield hospital. Four years ago my cat threw up 7x in one night so I took him to Banfield. My bill (for office visit, blood work and saline) came out to $ 376. WHOA! You might be thinking I’m complaining, but keep reading.
I heard that they had a wellness plan for pets so I looked into it and I purchased it. Every month, I pay $ 25 and my cat has free office visits all the time, two blood tests a year, two fecal exams a year, physicals, ALL his shots, AND a dental! Let me mention that the dental alone almost costs $ 400 and this plan costs $ 300 and includes everything I just mentioned, so you can do the math.
I got a puppy last year and we signed her up for the plan immediately. We paid $ 32 for her every month for the first year but it included ALLLLL her puppy shots. That could become so expensive. She also had free office visits and her ovariectomy was included. Now that she’s one she went on the $ 24 plan, which does not include the ovariectomy.
The service is always fantastic. We get reminder calls and emails. We get phone calls when shots are almost due, and most of the people working there know who I am and my pets names if I just pop in. It’s incredible!
Every time we check out and get the receipt, it amazes us. There is a column with «total expenses» and then a column for «how much you paid. I kid you not, we usually average around $ 300 – 500 for «total expenses» and it usually comes out to $ 0 for «how much you paid».
Please, sign up. If you care about your pets but think that healthcare is expensive, it’s really, really reasonable here. As I mentioned earlier with my cat getting sick and throwing up 7x, if I had that plan when I took him there, it would’ve been completely free except for the saline they gave him for hypovolemia.

Love Dr. Dachand and Dr. Fowler. The rest of the staff is friendly and we always feel we get good service. Would recommend.

I am never taking my dogs to this hospital ever again.
About 10 years ago when we bought a puppy I started taking her to that hospital. I knew already that my puppy was allergic to 1 vaccine. I warned the nurse and the vet I said it more than twice. The reply was «we know». So I drive home with my puppy (20 min drive from that location), good thing I was at home and layed her bed near my office table. Then after 10 – 15 minutes I look at my puppy and her face is horribly swallen. She’s unable to move and has difficulty breathing!
I pick up my puppy and run to the car. Drive her back as fast as I could. I rush in and tell them she got an allergic reaction — they said «sorry» we’ll give her a shot! A few minutes later my puppy was fine. So I’d assume they’d make a record of it… NOT.
Six months later I come with my puppy for other set of shots. I tell them again she’s allergic to one vacine. They also have their notes in her medical profile. Guess what? They do the vaccine again without the benedryl shot. Again I drive home, her face swells up severely. I rush back and again they said «sorry». Not even paid me for my gas nor for my time. I paid a hefty bill for all shots (nearly $ 400) and my puppy almost died twice. If I’d left her home after first shot, she would’ve been dead!
Now she’s 11 years old, alive and happy senior (thanks to another vet’s hospital).

we took our dogs here for two years. while i never had any complaints about the services performed by the vet, the front desk is lacking when it comes to customer service. apparently what qualifies as «wellness hours» is quite vague. I’ve been told one thing on the phone and another when you show up. with so many vets in town, i think I’ll move on to another one.