Bicycle Garage Indy & BGI Fitness

We have purchased 2 bikes from BGI in the last 2 years. Each time the sales person was very helpful and took the time to explain the differences in the bikes and what we should consider when selecting a bike. Each time there was very little pressure and we were not hassled to make a purchase. Our overall experiences have been great.

I just walked in and asked an employee to pretty much pick out a bike for me based on my needs. 30 minutes later I felt like I had a great grasp of the different options and what would be the best choice for me. After a test ride, I happily purchased my bike. I came back to pick it up and there was a maintenance check and they adjusted the seat for me. Even as I was struggling to put my bike in the car, an employee who was off duty ran over and helped me with it. All around, a very positive experience! And a plus was that I went online to look at the manufacturers price and it was $ 10 cheaper at BGI-​not that that’s much but I spent a lot of money and it’s nice to know I wasn’t ripped off! Thanks bicycle garage for all your help, I love my new bike!

We went to the recent blow out sale event and I was very impressed. There must have been as many staff as customers. We were led to our area of need and passed pleasantly and efficiently to knowledgeable staff to look at bikes. We were able to ride (briefly) and get the feel and found just what we needed. The accessories were installed right away and after a wait we were off with our new bike and a sizable bill on which we knew we had made savings. Any place which can run a sale this efficiently is worth coming back to. I became a fan.

My family and I went into BGI this weekend looking for a mountain bike for our son. When we walked in there were about eight employees standing at the front counter. They were all talking together and one person was even eating an ice cream cone. We were not welcomed or acknowledged in any way. We walked around for about twenty minutes with no assistance from anyone at the counter. Finally after some time we decided to leave.
This worked out for us as we went over to REI and found almost the exact same bike for $ 40 less and were assisted immediately when we entered the bike area. Way to go REI! Maybe BGI should take some tips on customer service.

The staff here is really friendly and knowledgeable. I stop in often to put air in my tires and staff is always willing to help out with minor bike issues on short notice. The location is super convenient and hours are excellent!
If there is something kinda wonky on your bike or you just need a quick fix or some air, I recommend stopping by BGI Downtown. (Gear can be a little pricy, but remember you are paying for convenience).
5 stars and shout out to Staff member Chris who has always been extremely helpful!

Greet the customer within a reasonable time frame when they enter the store. Ask what brings the customer in that day and how you may help them. Treat the customer the way you wish to be treated. Direct the customer to a possible solution to their problem and do everything to make their experience in the store favorable and enjoyable.
None of these basic retail practices were met when I visited BGI. I was passed by three unique sales associates, not one greeted me, nor asked if I could be helped. It was 11am on a Saturday morning, with two other customers in the place. I knew what I needed, but required a service tech to get it.
I browsed for about four or five minutes and found a few of the parts I needed, but waited at the service desk for an additional 10 minutes to talk to someone who worked there, yet to be addressed by a sales person or bike tech. I finally got the item I came in for, and was checked out by an absent-​minded clerk who didn’t seem engaged enough in the transaction to say «hello», «how are you, today?», nor «please,» «thank-​you,» «have a nice day,» or even, «come again.» Instead, just a monotone echo of the register’s dollar and cents subtotal with an empty gaze at my wallet. Call me old fashioned, but look people in the eye when you take their money.
If you enjoy big, trendy, affluent feeling retail like most of the surrounding Keystone Crossing shops, then this is your place, so long as you don’t mind sub-​par customer service. If you seek something more family-​oriented and enjoy a business that strives to educate customers and earn your business time after time, go elsewhere.

Pretty good group, extremely friendly. I am a Trek fan, so this is the place! Their sales are fantastic, and they have a goo area for testing new bikes. Very clean and tidy store, and clean service area. Very willing to help educate you on DIY maintenance. Can be pricy, especially when compared with items offered on the internet, but service is top notch.

An extremely visually appealing bicycle shop, perfect for this extremely bicycle-​friendly town. A lot of floorspace with a ton of stock shoved in here, this bicycle shop still manages to maintain a very open and warm environment. Lots of bicycles of all varieties in stock (no specific brand preference here I noticed) and a perfect dedicated bicycle trial area out back. I also enjoyed that they had an area dedicated to fitting bicycles to their owners, something that should get a lot more focus than it does (especially for the daily driver, like my wife). I will say that some of the staff is more helpful than others, unlike in most bicycle shops. The cashier staff seemed to be dedicated to their station and weren’t particularly engaged. Other than that, I would come back here repeatedly.

I am a huge fan of BGI! I just recently have gotten into biking, and I am definitely a novice when it comes to purchasing a bike, as well as bicycle maintenance. I have always found all the different types of bikes intimidating, so I was a little nervous going in to buy one. Upon entering the Northside location, I was promptly greeted by a great salesperson who was happy to help. I told him my price range and the type of biking I would be doing, and he found me a couple of different models to try. He did show me one bike that was out of my price range, however when I told him so, he put no pressure on me and was very understanding. After testing a couple, I found a bike that was perfect for me, a beautiful color, and best of all, totally in my price range! He made sure everything was adjusted properly for me, showed me how to remove and replace the front tire, and inquired about any other gear I might need. When I told him I would just be purchasing the bike that day, he didn’t try to argue or pressure me into something I didn’t want. He made great suggestions for future purchases, and I will definitely be back to get those items once I’ve finished paying off the bike. A couple of weeks after purchasing, I was having some issues with my front brake pads. I know almost nothing about bike maintenance, so I knew it was probably an easy fix, but that I couldn’t do it by myself. I took my bike into the downtown BGI location and the guys there were super helpful. They didn’t make me feel dumb for not knowing what to do (something I really appreciate!), they showed me how to fix the problem should it happen again, adjusted my brake pads, and put air in my tires, all at no charge! I am planning on getting a rack installed on my bike, and I will definitely be taking it to BGI for that, and any future bike related purchases!

I recently went to BGI to purchase a bike rack for my wife’s new car and had the pleasure of working with Jay Hardcastle!
Jay knows his stuff and showed me a few of the options I had that would best fit what we needed.
Jay gave great customer service and really felt like I was well informed when making my purchase!
I don’t buy $ 400 dollar bike racks everyday but when info you bet I’m going to see Jay at BGI!!!

I bought a 2013 Cannondale Trigger 3 bike from here in the winter of 2014 on sale. The service was great, the salesman was professional and not overly pushy, and the price was the best I could find anywhere.
Tip: You can negotiate prices here, especially on big ticket items.
They have a huge selection and the prices are fairly reasonable. Like many of you, I have my smartphone with me when I’m shopping in bricks & mortar places just so I can see if I get getting bent over too much. This place only bends you over a little in order to pay for the bricks, mortar, and humans. It’s fair.

I was contacted by Scott at BGI and we discussed my experience. I genuinely appreciated Scott’s willingness to correct the situation, both from my perspective and from his position as a manager. We reached a very amicable resolution. I am happy to give BGI a second chance and Scott has the chance to improve the customer service and processes at the store. I call this a win-​win.

The service is good, but not good enough to justify the prices. I don’t like the car dealership sales tactics, but it is a good place to start.

I’m an experienced and avid rider who went to BGI to purchase a 2^nd bicycle for a specific type of riding.
I entered the store, and a young lady asked if she could help, and I told her the basics of what I was looking for, and my price range. All was good so far.
She put me on a couple of bikes, and they were nice bikes, to be sure, but they just didn’t «feel» right for me.
I realize the «feel» is rather subjective. Sometimes you can tweak the seat height and other things so the «fit» is technically correct, but the «feel» isn’t right. If you’re going to be spending lots of hours in the saddle, that feel needs to be correct.
She pulled another bike off of the rack and said «try this». I did. It was a VERY nice bike, not quite right, but closer. The trouble was, it was over $ 1,000.00 OVER the top of my price range. Yes, you read that right. And my price range wasn’t especially cheap to start with!
I told her that was far more than I was prepared to spend and she said something that floored me. «You’re going to have to spend this much… or more… to find a bike you like».
Mmmm…excuse me? Do I look like I just stepped off of the turnip truck?
OK, maybe I DO look like that… but this kind of upselling is inexcusable, in my book.
Long story short, I left the store. A couple of nights later, I went to another local bike shop, and in short order I found exactly what I was looking for, an I have absolutely fallen in love with that bike.
BGI? Thanks… but no thanks.

The new location has really improved the service at BGI North. The service area is not nearly as cramped. It’s run like an auto service department at a car dealership. There’s are several triage stations in front where service associates speak to you and diagnose the problem. Each station has a computer where they input your information and print out a ticket. Then they wheel your steed to the service shop in back where the wrenches get to work. If they’re busy, they have enough capacity to turn your bike around in a few days which is very quick. If they’re not busy, you could probably get your bike back in 24 hours.
The retail area is monstrous now. No more bumping shoulders with other customers while trying to navigate the racks. It’s as spacious as a department stoor floor now.

I bought my bike at the Southside location and really enjoyed the service I received on the southside. That was a couple of years ago, and so my experience with BGI has always been positive. Even at the downtown location, the employees are extremely helpful to myself and my hubby who uses the Bike Hub every day.
So, on to the northside location where my husband recently purchased a road bike. We went on a Sunday afternoon and it took us 20 minutes to have someone help us. 20 minutes? After a few minutes of browsing we went to the checkout desk and told them we needed service and it still took another 15 minutes to have someone help us. Then when my husband went to pick it up, he called and was put on hold for 15 minutes and forgotten about. He had to hang up and redial. Really?
They may have the best inventory in the city but they really need to work on their customer service skills.

Quick, friendly service! Thanks BGI!

I have been to BGI several times in the past and have always been a little surprised at the inefficiency of staff. But this weekend was a more memorable experience. I was starting my search for a new bike. However, I had no plan to buy on this visit. I was hoping to start a relationship with someone who could ultimately sell me a bike. Unfortunately I found condescension bordering on insult.
As I said, I was only starting my shopping and had a few basic questions. Armed with only the knowledge of my current bike and my price range, the sales guy proclaimed «I have the perfect bike for you!» And then proceeded to tell me my current equipment was so-​so, out dated and had fallen down several times because the brake grip was slightly off center (the bike is newer, quite advance, has never tipped over and is in perfect condition).
I did buy a couple of small items and at the cash register it became partially clear what was going on: The sales team at BGI works on commission. This might not explain the overall culture, but it explains part of the selling technique.
I went from BGI to Performance Bike in Castleton and had a very different and better experience. I won’t return to BGI ever.
Interesting to note also that the 3 reviews that are filtered are either 1 or 2 stars and although the writers have almost no reviews and no friends, each wrote a detailed description of their bad experience at BGI. Based on my experience, theirs sound like a «real people real review» also. Check them out if you have a chance and are thinking about having a relationship with BGI.

I walked in last weekend prepared to drop some cash on a new bike, clothing, shoes, the works. I swore I’d never ride again after spending several years dedicated first to road bikes and then to mountain bikes. But I’ve got bike fever again and I’ve got it bad.
It’s been years since I owned a bike, but both of my bikes were made by Cannondale. I decided to buy a new Cannondale and continue my loyalty to the brand. It felt like the right thing to do and I’ve always loved their bikes.
Unfortunately I was greeted at BGI North by a condescending salesperson who inferred that I didn’t know what I was talking about and didn’t even really know what I wanted. I wanted a little advice, I wanted to make sure I got a bike that fit me well and I wanted to walk out with a shiny new Cannondale. Instead I was told that they didn’t have my size unless I wanted to move up to a full carbon model (heh, nice try at the pricey upsell) and was then steered towards a couple of bikes I said I wasn’t interested in.
So…yeah. Disappointing to say the least. I left without a bike or anything else except feeling disappointed at the way things in the store happened. I could have called the guy out, could have asked for the manager, etc., but I really just decided that BGI N was not the place I wanted to spend my money.
I spent that money at Gray Goat Sports tonight and am happy with the entire experience. I got a Specialized bicycle and I love it but I still feel a little like I’m cheating on Cannondale. But hey, I *tried* to buy a Cannondale. BGI N just didn’t want to try very hard to sell me one.
Maybe I won’t feel guilty after I’ve ridden my new Specialized a few times.

Not only you get 2 – 3 associates asking if you need help, they know their stuff, polite, friendly. My husband tried to save money on my bike and I ended up buying my bike from Dick’s Sporting Goods (not only it’s the crappiest bike evar, they did not accept it as a return when we brought it back in less than 6 hours!!!).
At BGI we ended up buying 2 quality bikes and lots of extras. Can’t be happier with bikes and with customer service. My crappy bike from Dick’s is sitting in garage, collecting dust and my hubby’s and son’s bikes shine and they love them. For your bike choice and very good business hours go to BGI!!!
Btw BGI was also open on 4^th of July and the Bike Line (another shop on north side for quality bikes was closed that day) lol.