Bicycle Hospital

I can’t recommend this place enough! The service is fantastic, and their prices are incredibly reasonable. A friend of mine recommended I check them out last summer and they’re the only people I go to now. The staff is friendly, knowledgeable, willing to explain and train you about what’s wrong/​what to look for on your bike, and MUCH more approachable than some other stores I’ve been to (The Bike Line in BRipp…).
10/​10, no question!

After years of driving by here, I finally stopped in a few years ago. Why I did not start patronizing this business I will never know. These folks have repaired and maintained three of our family’s for some years. They provide excellent service, at VERY reasonable prices. In addition to being very pleasant, everyone here provides great advice and sound knowledge. They have consistently made sure I receive good value for the money I spend there, even if it means convincing me to spend less for an item equivalent to the one I picked.

I wont make a big long review, simply this place is great. they are helpful and kind. they wont over sell a bike to you and they wont just sell you a bike to move product. I bought my bike my wife liked a bike that they did not have in stock they order (2) bikes for her to try. That means they added inventory without us putting money down or even promising them we would come back (we went back obviously). Its also great to support your local and small businesses in the community!

Just walked in with a punctured yard cart tire and walked out all repaired in 15 minutes!

I was looking to buy a bike to commute to work and maybe some easy weekend riding. One of my coworkers recommended coming here first because he had good experiences with them in the past. I haven’t owned a bike since I was probably 13, and had no idea what I was looking for/​needed.
I walked in and was greeted right away by Charles. I told him why I was looking to buy a bike and he knew right away what I needed. Being a taller person at 6’5″, Charles showed me the larger framed bikes. The new ones were out of my price range, but there was a beautifully refurbished bike that fit the bill. I took it for a test ride and was sold.
I also needed all the gear: helmet, lights, lock, etc. Charles walked me through the whole process. He mounted the lights and lock onto the bike for me right then and there. He told me to not worry about filling out the warranty card for the helmet because if there was any issue he would take care of it. I realize having an issue with a helmet may be rare, but the gesture was indicative of the whole experience.
When it came time to pay, Charles took care of the tax and kept knocking $ 5 here and there. I spent a decent amount of money roughly $ 400, but I knew that if there were any issues Charles would be there for me. He has been working there for 53 years and I’m sure that if he didn’t have the right bike for me, he would have sent me elsewhere or figured something out.
I can’t say enough about the level of knowledge and customer service at the Bicycle Hospital. I haven’t been back, because everything works great! Needless to say I will be back whenever I am in the market for accessories or repair. Thank you so much for all of your help Charles!

Jennifer, Charlie, and the rest of the staff here is top-​notch. Everyone has time to explain things to us and give the best customer service.
Their work is great on repairing our bicycles.
I’d highly recommend them over any of the other shops in town.
Keep Indy; Indie!

Love the staff so friendly an helpful got me a sweet bike an helmet to match will definitely recommend them to anyone looking for a bike r just looking to fix r upgrade there old one.

I love a good, informed bike shop that isn’t too full of choices but still offers choices, that isn’t pretentious but still provides expert service. I’ve purchased a new bicycle here and have had several bicycles tuned up. Genuine, family owned, local store with a long history of service.

Fast work and nice service. I recommend this store and service to all of my friends!

Charles & Company are the best. The assortment of bikes and accoutrement are first rate. This is the real deal: they know their bikes; they want what’s good for you; there’s no pressure; your bike will be maintained beautifully; and the pricing is right. What more could you ask for? Well, there is a Dairy Queen right down the street.
D. Paul

Unless you’re willing to spend at least $ 400 on a new bike they’re not interested in talking to you. I went in search of a used bike and even though they have used bikes on hand he would not sell me one. Bought a used Kona at another store that same day.

Wow, I can’t say enough good things about the customer service here. I have been shopping for a bike for the last 3 weeks or so for my daughter who is 8 and wants nothing to do with flower designs or Bratz decals, which unfortunately for her come emblazoned on many girls bikes these days.
Anyhow, we did find a lesser offender in a Giant brand cruiser that Jenny who worked there picked out for us after asking us great questions about what we might be looking for in a bike. She encouraged my daughter to try it out on the street behind their shop. My daughter really liked the bike. She thought it was in many ways what she wanted in a bike save for it’s color (white and violet) and it’s few blossoming flourishes.
Given her strong reservations on the matter which we shared with Jenny (who by the way was awesome with children) jumped in and completely understood. She showed us the other color the bike came in (a matte raspberry) which wasn’t up her alley either.
We thanked her and I told her we would talk about the pros and cons over lunch. There was absolutely no pressure from Jenny whatsoever. When I followed up with a call later that afternoon and repeated some my daughters reservations, she said that they could potentially modify it by changing the peddles (to black), seat (to black), and perhaps even the rims (which were violet) and in doing so make the bike a little less «girly»…
In the end, after all that, we eventually decided to continue our search but Bicycle Hospital was by far the best experience we had at any of the bike shops we went to in Indy/​Carmel and we went to at least 8.
These guys will certainly see us again especially since we’re currently steering our search to the realm of the far simpler (aesthetically speaking) vintage bike, that I have no doubt will need to be serviced.

Awesome. Charles is to the point, trustworthy, fair, and he even lets you in the back of the shop to check the work out on your bike. I got a new set of rims and Conti Gatorskins and the work was done in less than 24 hours — and this is a busy bike shop. Charles is like the Gandalf of bicycle mechanics — I’m just hoping that he doesn’t age so that he can work on my bikes for the next 50 years.

Very old school, I walked in and the owner immediately recognized make and model of my bike. «1974 Schwinn» made me feel right at home. I was only having two rotted tires replaced but the service was quick and inexpensive. I shopped around and these guys were the most reasonable, not the best location but I will use them again for bike servicing.

Great neighborhood bike shop. I had a flat and expected to have to come back the next day to pick it up. However, I was in and out in 10 minutes and didn’t even spend $ 10.
Prompt, polite service at a reasonable price. You can’t beat that!

The bicycle hospital has been in the same location for 32 years. It is run by a grumpy old man who has a grandfather like appeal.
He is willing to order parts and equipment for you and is able to handle a variety of repairs.
If you want your bike fixed quickly, go somewhere else– normally you must leave your bike overnight here. However, he seems very thorough and knowledgeable. I don’t feel like I would get ripped off here.
I feel like this shop caters to the average rider instead of long distance cyclists or racers. It would be a good place to take a child’s bicycle or get a tune up.