Busy Bee Movers

We just needed to drop you a email to let you know how thrilled we were with your movers yesterday. They were so professional, courteous and helpful. They worked so hard and got everything done and interacted with us the whole time!
We would LOVE to have them again when we move into our new house, we told them that we wanted to have them again and they said to request us! So we are! :-)
We also need to have them again because in all the excitement we forgot to give them a tip. We know it’s not necessary and even when James called to confirm the card to charge I told him that we forget and I would make sure he got it he said «Not necessary, we do it to make you happy». Really? So amazing! You should be proud to have them on your team and we are going to be sure to refer everyone we can to your company!

Called 2 weeks ago to get a quote and schedule a move. I was told about $ 400 – 450 to move over the phone after being very honest about what all I have. I was not offered an on-​site quote. I did not receive an email detailing pricing or any communication from them until today. 2 guys arrived over an hour late this morning for the move. Before they even walked in the door, they started talking about how much bigger this job was going to be than estimated. Final estimate $ 919. Classic bait and switch. I’m all packed and ready to go, so they thought they had me. I fired them and hired someone else. Ha!
Also, beware — the company is way down in Greenwood and they charge travel time to and from company. They never told me that either. I live in Carmel, so I definitely would have tried someone else if they had.

I hired Busy Bee to move me from a 2 bedroom apartment to a 2 bedroom condo 5 minutes down the road. i was quoted about $ 350 and charged over $ 500. I didn’t have the cash, so had to pay the 3% charge for using my credit card. They also broke my king-​sized bed frame (which I saw them hit against the wall). I showed the damage to the movers and they said that I would be reimbursed IN FULL for this since it was a large item. This frame was less than a year old and I’m still making payments on it. I filled out the insurance claim, with proof of it being a $ 600 frame. Just received $ 60 from them for insurance paid in full. This is ridiculous. What am I going to do with $ 60 for this bed frame? It’s brand new and now its ruined. I will be contacting the Better Business Bureau about this and their insurance should cover the ENTIRE cost of large pieces of furniture like this, not $.10/​pound (or whatever that silly cost is). They also broke a floor lamp and deducted $ 15 off the final bill for that. Lamp = $ 15 and bed frame = $ 60??? Hell no.

I used Busy Bee Movers this week to move to my new house and would like warn anyone considering them that this company is very dishonest! I scheduled my move weeks in advance, which included moving our things from a small 4 bedroom house to a larger 3 bedroom. The first thing the movers said when they arrived was «we thought this was a 4 room move, not 4 bedrooms». I told them that while we only have one actually bedroom, each room in the house is full (we have 2 offices, an exercise room, etc.). They did not bring a large enough truck or enough men for the job and said they would need to make 2 trips. They offered to call a 3^rd man to assist, which I agreed was a good idea. But when the third man showed up, THEY SENT HIM HOME! The move took WAY longer than it should have. All the while, the movers kept telling me that there were added charges for items that were not quoted to me initially. Such as $ 20 per television, etc. but they could «work with me» if I agreed to tip them well (wink, wink). At the end of the move, I was not only charged for the move time, which would have been much shorter had they come prepared, but also paid time for their lunch break, 2 smoke breaks, and time that they spent pulled over by police for a missing license plate… very unprofessional! I moved about a year ago using a different company with the EXACT same amount of stuff (no significant purchases in the last year) and it cost $ 600. This move cost me $ 1,100. Anyone can move your stuff, I highly encourage you to consider a different company that will be honest and professional.

First experience hiring a mover. I have to give them credit for patience and understanding as we had to reschedule multiple times since our house was delayed over and over again. Finally we had a set date and the staff at Busy Bee were cool as cucumbers about it all. They answered all my questions and didn’t hesitate when I asked for help packing some things. They showed up on time and with a 2 man crew. One of the men wasn’t feeling well so they only charged me for 1 person the hour the 2^nd couldn’t work. Another team was called in to help so I had a 3 man team again. We were not fully prepared to move, I have to admit. However I knew what I needed them to do and they went to work immediately. We had several heavy pieces of furniture and I am so glad we called in help with that, it was well worth the money. The crew was quick to unload and considerate of my new floors (the weather was cold and snowy the day we moved). They put things were we asked and went over the final bill in detail. I had contacted them based on a friend’s referral and I would recommend them as well.

Busy Bee saved the day!
Busy Bee ended up saving our move after Master Movers totally let us down and never showed.
We desperately texted Busy Bee on Saturday night (48 hours after our scheduled move that never happened) and crossed our fingers. They actually texted back that night and by 9pm we had sorted the details and they gave us a window of 8−10am the next morning (Valentines Day).
Josh and Mike showed up on time, were very professional, efficient, and got the job done right before the heavy snow started.
After a horrible experience with another moving company it was really refreshing to be made a priority and be treated with such excellent customer service. Should have gone with them to begin with!

Great experience. On time, professional and efficient. Would definitely recommend and use again!

Honestly, If you’re not clear on the phone or professional on the phone I’m not going to use you. Screams red flag to me.

Beware. They will mishandle your property. They will also consistently send 2 people instead of 3, irrespective of the crew you hire when you book the job.
I just filed a complaint with the Better Business Bureau. They used a dolly to stair-​step our new Frigidaire front loader dryer down 4 flights of stairs, now it doesn’t work. I filed a claim with them, and they say they’re only liable for $ 0.60/pound for your property. I will never trust them again.
They actually had my teenaged sons help with the move. The quoted cost was overrun by more than $ 175 as well.

Moving sucks – Busy Bee made it much less sucky. We had some great guys come out and provide a full 13-​hour day move. It was super hot and yucky and they did a great job, were really nice and worked very hard. I had two family members/​friends recommend them and they were right!
This is not white-​glove service, if you have $mill art collectibles then this may be not for you (and you will pay a TON more). But they got the job done well and efficiently and were really cordial the entire time (when they probably wanted to cuss me out because of how hard the move was!). This is not to say that they aren’t careful, they are! I’ve had other movers quote me the amount of packing they do to the furniture – which costs money and isn’t always necessary. I have zero complaints!
Thank them for doing a great job for a very reasonable price! Will definitely refer them to friends and use them again, though I don’t ever intend on moving again! :) Thanks guys!

I used Busy Bee for an out of state move from Indianapolis. It was the worst moving experience I’ve ever had… Congrats, Busy Bee! I got a quote over the phone (which seemed reasonable), asked for a copy (twice) in writing but never received one. Then they showed up in a sketchy looking unmarked truck. Pretty much thought I’d never see my stuff again after it was packed on the truck. Delivery arrived on-​time, but boxes were damaged and furniture scratched. Nothing was actually broken though, thankfully… I guess that earns them the standard one-​star rating. They might be good for a local Indy move… but for a long distance move go elsewhere and FAST!!!

Congratulations busy bee! You get my very first one star rating!
I was recommended to this company by another Unilocal elite. I filled out their survey and answered all questions in depth. I even asked for two separate estimates (if it was possible to go to two different houses, which I asked that as well). I get this pre generated email stating prices for weekend and weekday moves (they asked for move in date on survey which I stated was a Monday) and a quote for three bedrooms. I am moving from very small two bedroom house to three so I am not sure that’s quite right but that was at least helpful to know hourly for normal three bedroom moves. And just very basic information. So this email is basically a rates, fees, and general faq email. Next, I expected the rep to look at the long questionnaire I filled out and maybe send me a personalized email this time. (Especially since I had a question I needed answered and could possibly have two quotes). Nothing. I then email him back asking if he can price match from a quote I had AND if they can stop by another house to pick up items plus a few more details about the move with a few more questions.
This is the response I get back
” Unfortunately the owner is out of town and I can’t price match for you“
End of email.
1. Is the owner going to be out of town forever? Can’t they check when he gets back?
2. No response or acknowledgement about my questions that I asked for a second time.
It’s obvious they don’t want the business and are blowing a potential customer off.
I am pretty sure Walmart’s customer service blows this place out of the water. Stay away!

I am late in posting this, but we used Busy Bee for a move from Indy to Fort Wayne in May. I cannot say enough positive things about this experience. Initially Matt came out and gave us an estimate, and all throughout the process he was very communicative. This was our first time using movers, and he was very understanding and happy to answer all the questions I peppered him with. The three guys who came to move our stuff — Richard, Mike, and Cliff — were incredibly professional and some of the hardest working people I have ever seen. It was surreal standing in our kitchen and watching them load all our stuff into their truck. The cost ended up being exactly the cost of the estimate, which was awesome, as I’ve heard lots of horror stories from other people who have used movers. The guys took exceptional care of our things, and I would highly recommend them to anyone.

I would not choose to use this company again. I contacted them for a moving estimate, and was given a ballpark figure of around $ 300. At time of payment, I owed over $ 400. I realize an estimate is just that, an estimate, but I would think it could be a little closer than a $ 100 difference, especially since I stated I would be paying cash, and would have to plan ahead to have that much cash on me to pay at the end of the move.
The larger, and more frustrating issue is there was a little bit of damage done to a wall in my new home, which was recorded on the receipt, and I was told by the movers I would be contacted by the company regarding its repair. Not a huge deal, accidents happen when you are moving large, heavy, awkwardly shaped objects around corners and through doors. That’s why I hired a moving company who claimed to back their services for damages. After a month, I hadn’t received a call, so I called the company and left a message with a receptionist and was told I would be called back to arrange repairs. Another month passed with no call, so I called again and left a message with a receptionist again with the same result. A third time, I called and got the voice mail of the «King Bee» as it was stated in the recording, I left a message about my issue, and I have still not received a call back. My move was at the end of April 2015, and I am writing this review in mid August 2015. I will not be using this company again, and I would not recommend using them over other available movers.

Where do I begin? If you like dents, nicks, dirt, scratches, sweat and scuffs all over your furniture, walls and doorways, then have the pleasure of paying extra charges including a 3% credit card swipe (because who has more than $ 2,000 in cash on them?) fee on top of it, these are your guys!
Moved from Indianapolis to Columbus, Ohio. The estimate came in at $ 2K. Nowhere did it say that checks are not accepted (including cashiers checks) and if you don’t have the cash, you have to pay an extra 3% to use a credit card. Awesome! Then you get to fix gashes, scratches and scuffs to walls, tables and appliances AFTER you wipe off body sweat and dirty hand prints from your furniture upholstery. THEN you get to call a plumber to fix a washing machine connection broken by the mover. Again, awesome! Oh, did I mention the truck blew a tire en route, delaying the arrival of my stuff? Yeah, there’s that.
And the owner, Matt’s concern for his customers is only outdone by his charming personality.
So, in a nutshell, I’d bet that any other moving company in Indianapolis would be a better option, and recommend that you run away quickly to avoid being stung by Busy Bee.
***8/​14/​15 Update in response to business owner***
I do not have a lot of time on my hands and did not all the sudden decide to post a negative review. But here’s my final response:
First, employees denying they caused damage? Now THAT’s shocking! And where would I have read you’re not liable for disconnecting and re-​connecting appliances? If employees weren’t supposed to disconnect, then they shouldn’t have. But I guess you’re saying I did it. I broke my own washing machine connection. Riiight. Because, again, I have nothing else better to do on moving day. This doesn’t make a shred of sense and makes you look silly.
Second, a cashier’s check (as mentioned above), which I offered to get, is not a personal check, so I was FORCED to use a credit card and pay the additional up charge. In addition, looking at my «binding estimate» as I type this, it absolutely DOES NOT say no personal checks. It only says, AND I QUOTE: «3% Credit Card Convenience Fee (3% is waived if paying cash).» That’s it.
Third, it is IMPOSSIBLE to be everywhere at once and inspect and examine every box, tote, piece of furniture, thread of fabric, wall, door frame, floor tile, and appliance AT BOTH LOCATIONS before the guys leave. So yeah, I tipped them before I was fully aware of all the damage.
Fourth, my review stands. If you’re looking for a moving company, my recommendation stands, and that is to run away from this one very quickly.

DO NOT USE THIS COMPANY!!! They are completely unethical. We hired them to move some furniture from our home in Indianapolis to New York City a few weeks ago and it was a nightmare. They didn’t show up in NYC when they said they’d be there, so we called them they claimed their truck had broken down the night before and they would be very late arriving. When they finally showed up 10 hours late and unloaded the furniture, our white sofa and ottoman were covered in dirt and grease and had dirty hand prints all over. We were in shock… the movers were embarrassed by this and apologized profusely telling us when their truck broke down, they transferred the sofa and ottoman to the new truck and it was filthy and the furniture wasn’t covered so it must have happened then. They suggested we call the owner. Matthew, but instead of apologizing or even looking at the pictures of had bad they looked, he claimed we didn’t have enough insurance. which was a joke and had nothing to do with the fact they would transfer a white sofa without any covering into a dirty truck! WHO DOES THIS??? He didn’t even care to hear the movers confirm the couch and ottoman looked beyond horrible.
We told Matthew we would pay the bill once we had the sofa cleaned and subtract the cleaning from the total which we thought was fair considering we didn’t even know if that would get the stains out. He finally agreed to this after several calls, then promptly re nigged on his word once we had it cleaned and had asked them for the revised invoice minus the cleaning charge. Even more amazing, Matthew denied he was the owner and said he couldn’t make this decision to subtract the cleaning, but when we went to the public records for Busy Bee Movers, Matthew Burkhart is named as the registered agent and registered principal. So on top of being unethical and unprofessional, he’s a liar!
Now we’re going to have to sue the company and waste more time and energy when they could have resolved it easily by just subtracting the cleaning bill from our total at which time we would have sent payment immediately.
We’ve used movers more than a dozen times over the years and have NEVER had such a horrible, unprofessional experience with a moving company. Do yourself a favor and use ANYONE else but these guys.

They were great at helping me in a time crunch. Another moving company really made my life hell. Thanks to busy bee, I was able to fire East Coasting Moving and storage (
) They moved my stuff from Indy to Texas without a problem. They were very kind and professional. Thank you Busy Bee!!!

The staff are polite and hard working. The price to me was on the high side but not extremely high ($ 2655 to move 3-​bedroom-​house furniture to city 3.5 hours away, packing done by me and my wife). I specifically told them to take care of the dining chairs but one came broken in two different places. They did seem to take care and I understand accidents happen so I did not ask for a compensation. After they unloaded and left, I discovered that they forgot to put the kids-​room door back after they took it off and forgot to take three of the moving blankets they left in my garage, I called and left a message but nobody called me back. This company seems to be one of the best movers I had so far (I had much worse experiences with movers before), they are polite and relatively clear/​transparent about the fee but need more care of the details to get 5 stars from me.

DO NOT HIRE THESE CROOKS! I hired busy bee movers to move furniture from one house to the other, which just so happened to be next door. They were almost one hour late and one of the so called professionals quit after working two hours from exhaustion from the last job with no reinforcements. He stated the boss would call me to work something out and they would be back Monday. Well they showed up and after dishing out almost 4 hundred dollars for 2 hours due to minimum time policy and a trip charge they want another $ 180 including another service charge and the boss is unwilling to work with me even though it was his so called professionals that quit in the middle of the job. They also had a job scheduled after my home which they had to cancel not sure how they are being compensated but im pretty sure thet aren’t. Do not hire this company, you are better off hiring someone off the street instead of these so called movers. I will be contacting the BBB and other outlets due to the unprofessionalism and unwillingness to cooperate due to their workers inability to finish a job that they were contracted to complete. Also the way that the left the furniture in the new home was completely incompetent couches were left in the middle of the hallway standing vertically on top of one another. Mattresses were left in the dining room as well as dresser which then had to be re-​moved. I will never hire your company or recommend to anyone and anyone thinking about this company should look elsewhere.

I hate moving. Don’t get me wrong, I love getting into a new place in a new area, but the physical act of having to relocate all of my belongings overshadows the excitement of the new location. In order to curb some of that distaste for the process and avoid having to recruit friends to come over and put them to work, I decided that I was going to check out a moving company. Since this was the first time I’ve ever looked into this, I started where I usually do: Unilocal.Mixed experiences seemed to be pretty common, but I got a good list of places and started the process.
What I was looking for was somebody who would come in just to move my larger furniture, which was probably 9 or 10 things, from Nora to Chatham Arch. I took an afternoon and just went with a shotgun approach of filling out the online forms of all these places detailing when I wanted to move, where I wanted to move to and from, and what items I wanted moved. The first estimate I got back was from Busy Bee and sounded pretty great. Then the others started rolling in, and it started to look too good to be true. Busy Bee said it would be 2 hours while the other places were all between 3 and 4. Regardless, I decided to go with them for a few reasons. A lot of it had to do with the fact that their hourly rate was still cheaper than other places, so I figured if they misquoted me on hours and it took as long as the others, it would still be a little less. Aside from that, I judge a lot about a company based on their website. That may not be fair, but I think it says a lot about a business. They had a great website with a bunch of helpful moving tips and the process for putting in a request for an estimate was well designed and easy. In fact, they were the only place who didn’t call me once I put in my info to basically just ask the same things that were already in the form. I got an email right back with a quote for a weekday and weekend rate and time estimate. Lastly, they are a family owned business, and similar to the other major moving companies, were fully licensed and insured.
After I made my decision, I shot an email back to the address I got a quote from and said I wanted to schedule it for Thursday at noon, to which I got a quick response saying they had me booked. Other places I got quotes from required a deposit just to book them, but Busy Bee didn’t. Noon on Thursday rolled around and the guys showed up right on time. They introduced themselves and explained their process to me, after which I filled out some paper work and they got after it. And by got after it, I mean really got after it. There were two guys, and one of them was actually jogging in and out of the building. Everything that went into the truck got wrapped with a big cushioning blanket and stacked like a Tetris piece. It was a way more efficient, and much more professional job than my friends and I did with a U-​Haul the last time, which was basically just choosing things at random and throwing them on top of each other. It was at the point when I was watching them carry all of my heaviest furniture that the memories of doing it by myself last time flashed back and I realized this was going to be worth the additional investment. They had it loaded up in no time and said they’d meet me at the new place.
Since the new place is a carriage house, the best way to get to it is through a brick alley that runs between the houses. What I didn’t consider until that point is that I would have had to drive a U-​Haul threw there with very little clearance. Not that the little guy sitting on my shoulder wouldn’t have convinced me to go for it anyway, but watching their professional driver maneuver threw it made me even happier I didn’t temp the feat on my own. They got to unloading and maintained the pace they had when they started. They actually ended up getting the entire thing done, including the 40 or so minute drive with getting stuck in bad traffic, in under the 2 hours they estimated, which was already half the time I got from other movers. By the time I factored in the cost to rent a U-​Haul, pay for gas, pay for mileage, and pay for pizza and beer for my moving help, the price wasn’t as different as I expected compared to doing it myself. Plus, the hassle it saved was well worth it for me.
Overall, the movers were very nice, and worked very hard at getting my stuff moved as quickly as possible while being very careful with everything they took. The process of getting a quote and booking them was extremely easy. Both their hourly rate and time estimate were better than other movers, and they hit their quote square on the head. The only thing that I didn’t see before hand in the original quote was a $ 10 gas surcharge, and they would have added on an additional 3% credit card processing fee if I had used that, so be sure to factor that in. I’ll definitely go back to them the next time I move.