Exciting Liting-Lamp & Shade Centers

Terrible service! I did the 40 minute drive to see if they had similar light fixtures to the ones I had been quoted for an out of town vendor. As soon as we walked in the 3 ladies have us mean looks. They were rude and impatient while I attempted to pull up the quote on my phone and the lady we were initially speaking with actually walked off in the middle of the conversation. The second lady wasn’t much better. She barely looked at the quote and said that there may be something similar in the catalog but since it was near closing time, I would have to come back to see it. When I asked if she could email me any suggestions she might have, she refused and said that I could just return. Then shot me and my husband a sour look as we walked away. I will not be returning to look through the books or ever again. I will instead spend my hard earned $ in a place where I feel welcome. I don’t understand how they make any money treating people this way.

The First Time I went in was about Fall of 2014, everyone was so nice and friendly. It seems the same staff is always working, but the last couple times I’ve been in asking if they carry something, they quickly dismiss me saying they don’t carry it, and then give me a disgusted look as I head toward the door. Never a sorry or if offering to see if they can order, or get something in for me. Sorry to say the staff or owners are not helpful or customer friendly (unless maybe spending large amounts of money) but it’s the small things that add to the bigger things. And seems when I first went in for the first time they told me all the wonderful light bulbs and accessories they also carried which now they say they don’t.

About three years ago I brought a highly treasured common desk fan to Exciting Lighting so see if they could get it to work. It was in my mother’s room while growing up, which was the room I stayed in when I visited my grandparents. It is the only thing I truly value and is a lightening rod for great memories when I was young. Exciting Lighting first told me they did not have success fixing it and it was beyond repair. I told them my story and walked away thinking it was just another life disappointment and loss. Then, a few days later they called to tell me their «technician» was able to repair it. Knowing how important it was to me didn’t affect their repair bill either. That was an amazing, wonderful day. And every day since, I have enjoyed having it and using it. I live with a near view of the Golden Gate Bridge and Palace of Fine Arts in San Francisco, but my favorite view is that freaking fan. The California drought has meant many very warm days and nights throughout the year (yes, all year), so that fan has been my friend and my family connection both. Sometimes a fan or a lamp is so much more, and I will always be grateful to Exciting Lighting for enabling me to add so many more memories associated with that fan.