Falcone Volkswagen Subaru & Saab

We just wanted to test drive a couple of models as we begin our new car research. We were upfront about that we were not buying, just getting some information for ~6 months down the road.
I haven’t bought a newer car in 8 years and wasn’t sure what to expect. Let me say the staff was friendly and very knowledgeable. They let us test drive cars, answered our random questions, and didn’t pressure us into buying.
The service left an impression and somewhere we will visit again when we narrow our search.

Bought a new Subaru at Falcone this weekend. I bought through a discount program so I didn’t have to negotiate. Every single person I encountered was friendly and helpful. John F. was my salesperson and I can’t say enough about how great he was to work with. Every negative stereotype you have about car salespeople will fall apart if you work with him. They are a bit far for me to go for regular service, but if I have any issues at the dealership that is closer to me, I will absolutely make the drive to Falcone because I have that much trust in them at this point.

Bought my VW here and always get it serviced here as well. Every time, I blown away by the level of attention, service and friendly staff.

We had a wonderful experience with Falcone Subaru! My husband and I prefer manual transmissions, which are increasingly rare. After being treated in a disrespectful and condescending manner at another dealership (Tom Wood… AVOID), we emailed Falcone to see what they might have. Justin, one of the salesmen, promptly responded and said they didn’t have what we wanted at the time, but told us he would look around.
Less than a week later without even meeting us, Justin was able to find exactly what we wanted, a 2013 manual transmission Forester and alerted us. We stopped in on the first snowy day in November, 2015. We didn’t call ahead and Justin was out delivering a car but another salesperson greeted us immediately and showed us to the Forester. We did the test drive, secured our own financing and brought back my trade-​in, a 2006 Impreza. We got better than Blue Book for the trade-​in and a very fair price for the Forester. They made a small mistake in the Certified Pre-​Owned status, but they made good on the promise without us having to ask, which we appreciated. They even went one step further and though we got an excellent rate with our own financing they were able to find a local bank that did even better on the percentage rate. Justin and the entire Falcone team found lifetime customers!

Bought a certified Golf in October. Justin helped me out. It couldn’t have been a better experience. Started looking online over the weekend and was contacted Monday morning. They let me bring it home to test it out and worked with me on my trade-​in. Addressed a few touch up items for me as well. I’m a happy camper.
Brought it in a week later to investigate an oil drip, and they had it ready to pick up before noon (turns out it was a bad oil filter gasket). Falcone had serviced it last, so I was very pleased when this fix came at no charge (rightfully so). To me that’s a sign that they get it, and it was a huge step in building trust.
I grew up dreading the car buying experience. Having sat at dealerships to play «the game» way too many times, this is one of two great experiences I’ve had this year with auto purchases. The first was with TrueCar, which I understand Falcone does not participate in, and the second was here. No pressure, all smiles, and quality service. The warranty that comes with certified vehicles is what tipped us over the edge. Looking forward to a great relationship.

I recently purchased a 2016 Subaru Legacy 3.6R from you guys. I came in and test drove the car I thought I wanted last summer. When I came in, I wasn’t pressured to buy anything and I was able to test drive the car I had my eye on. That’s when I had the pleasure of meeting Bert! He took excellent care of me and listened to everything I had to say (I had done my research, so I had quite a bit to say). While browsing the dealership, the new Legacy caught my eye. Bert pulled one around front and let me check out the interior. I wanted to test drive 3.6R, however, they did not have any in stock. Bert was able to locate a car like the one I wanted at a local dealership and recommended I go down there to test drive it. Let’s just say I loved the car, not the dealership. Several months had passed and I returned to Falcone. I was on the fence about ordering a 2015 so late into the model year. Bert remained patient with me even though I didn’t want to order a car right then. Finally, when ordering for the 2016 opened up, Bert notified me immediately and helped me place my order. Once the car arrived, Bert went over all the intricate little details. Bert made my car buying experience great. When I purchase another Subaru, I will be sure to bring my business to Bert and Falcone.

I leased a 2015 XV Crosstrek last Friday. Bert was my salesperson and the process couldn’t have been any easier. I love my car and would recommend Falcone to anyone looking for a Subaru… Go see Bert…

The purchase of my car from Falcone was easy enough. I walked in with a set price through an affiliation, and walked out with a new Subaru. Dealing with Steve (car salesman) was great and no complaints there.
I am a travel nurse, so I needed a bigger, more reliable car to drive across the country. Less than 3,000 miles on the car, and my Eyesight (the smart tech, and quite expensive add-​on) went out. This disables the cruise control as well. Not wanting to drive across the country to California without cruise control, I made an appointment with Falcone’s service department. The appointment was for four days after I called, since they were so busy. When I got to the service department for my service, it took them an hour of me waiting for me them to tell me they’d need to keep the car for a few days, but not before suggesting «take it wherever you’re going so you’ll have more time.» I explained to him I did not want to drive thousands of miles with no cruise control, and the main reason we bought this car was for Eyesight and the dependability of having a brand new vehicle to make the 2400 mile trek. I then asked for a loaner car, and Brady, the service person, told me he thought they were out or of loaners. I asked him if there were any other options since I work in Bloomington and need a car for the commute, as their website clearly states they will give loaner cars for those still in warranty. I waited thirty more minutes for him to «figure it out.» He came back to me and told me Falcone actually doesn’t even have the equipment to fix Eyesight, but I could take it further north of the city, since they couldn’t. He tried to hand me the keys to leave, without any information as to what to do next. I asked for the name of the contact at the «north dealership» (which turned out to be Tom Wood Subaru) and when asked for the number, he had to look it up and had no information. So I stood there and called. I guess Ryan was offended I didn’t make my call outside, because he said, «Why are you still here?» I replied I was trying to figure it what to do next, to which he gave a rather condescending look and I left, with no answer from the number he had given me, and little idea as to what to do next. That was enough for me to know to get out of there. It was just appalling that a place at which I had spent a TON of money on a brand new car just six weeks before was now entirely uninterested in helping me out. I ended up taking it up to Tom Wood Subaru in Carmel, where they greeted me with a warm welcome and assured me they would do what needed to be done to get me back on the road. I got a courtesy car on the spot, and frequent updates on my car’s progress. They treated my situation as a challenge to take on, and not a burden. They also told me that what Falcone claimed was the reason they couldn’t fix it, wasn’t actually related to the true issue. Bottom line: Don’t waste your time — go straight to Tom Wood for a professional, respectable, and ultimately successful experience.

This was the best new car buying experience I’ve ever had. Bert was incredibly helpful, gave information about options on the cars, was relaxed and not at all pushy to make a quick decision. He listened to all my concerns, made sure it was the best car for me (single driver, overall short commute, want reliable but a fun car too), and I was able to get a great car, and a good value for my trade in. This definitely replaces a lot of the bad impressions of car dealerships and car salesman that I might’ve had. I’m excited about a new Subaru, and though I’m sure it’ll be ages before it needs service, when it does I intend to go back to Falcone, I think they have a great team.

I brought in my 2014 Impreza after hitting a pot hole and ending up with a flat. Falcone was quick to get me in, assess the issue, present me with a solution and pricing, and complete the repairs so I could get back on my way. They are always friendly and the atmosphere is wonderful. If you have to be waiting at a service shop, this is the place to be. It is comfortable and well appointed for whatever your needs are during your time there.

I brought my car for some body work after a slight fender bender. I got it back quickly and it looked brand new! I also had standard oil change and 20,000 mileage service. I don’t know which department vacuumed the inside — but it was spotless! Thanks again for the great service. I drive all the way from Bloomington because you guys are awesome. The service desk is always pleasant and courteous. Patrick Kerker handled everything for me including setting up the body shop. It made getting the body work done as easy as getting an oil change.
I had some body work done, along with routine service. Plus the fabulous service tech noticed that my tires needed to be replaced and he found a great set of tires for a great price.
Everything was great, and the car came back looking like new.
Rebekah Fiedler

I concur with Eric. If Mr. F doesn’t like the deal or doesn’t want to honor promises made — he will cancel the deal — even if terms are agreed, a deposit has been made and financing arranged.
The brand new Vehicle I «purchased» had chemical spots from the plastic shipping wrap (on the glass and paint.) I was informed there was a VW bulletin on how to address the issue. I was told that I could bring the car back for the service and take possession of the vehicle that day. After closing the deal and paying my deposit I made arrangements to bring back for service four days later. Mr. F. told me they would hold the paperwork until the service was performed. If I wasn’t happy with the fix, I could cancel the purchase or request a different vehicle. The car was in the shop for two and a half days for the spot removal. I was told it was as good as new and could pick it up.
Upon seeing the vehicle I immediately saw several areas with scratches in the clear coat from the buffing. In addition, some of the «spots» remained. A service tech came out with rubbing compound and a soft cloth and attempted to address the issues.
Upon watching me during the «quick fix» my sales person recommended that we look for another vehicle. I concurred and we went to her office to find a new one at another dealer. We found two vehicles that were similarly equipped as the one I «purchased.» During this time Mr. Falcone was in his office next door. When I left the dealership that afternoon I was told that the dealership would call the other dealers, inquire about a dealer trade on the vehicles we found and call me back within two days. I felt that was a good solution and agreed to it. One hour later I received a phone call from Mr. Falcone stating that he would not get another vehicle for me. It was the one they had or nothing. I asked what had changed in the one hour since I was in the dealership? He stated he never approved another vehicle and that I had too high of expectations and that no vehicle is perfect. He told me he was canceling the deal and that I needed to return the loaner vehicle and pick up my trade.
I returned to the dealership within the hour. Upon my arrival I requested that Mr Falcone put in writing that he was the one canceling the transaction — in case anything negative showed up on my credit. He said he would not. He had the finance manager shred the paperwork and refund my deposit. He told me that he was canceling the deal because he didn’t want to have me as a customer long term. That they could not meet my expectations of good customer service and went on to say that he «guessed I was an engineer given» my attention to detail. I replied I was not an engineer and that I was a workaholic that gives 110% every day and expects people to keep their promises and deliver good customer service.
I highly recommend the sales consultant that I worked with — Tiffany. She was a pleasure to work with and I believe that she really cares about delivering exceptional customer service. As for the rest of the dealership staff — not so much.
Almost a week after the deal feel through my «trade» that the dealer never owned showed up on Carfax as CPO at the dealership. Not really sure that was legal. Once again Tiffany took care of the issue and contacted Carfax to have the listing changed.
If you choose to go here — make sure you have all expectations clearly written into the sales contract. Do not assume that the owner will keep his word.
Update — two and a half weeks after the cancelled deal — Just received my welcome packet from Falcone Service Department congratulating me on my purchase. They even threw in a $ 5.00 off coupon. I’ll be sure to stop on by…

The staff was helpful and relaxed-​despite the construction and disruption that may cause. I appreciated the low-​key approach and had no problems asking questions and having them answer them fully. They made it so easy to trade in my vehicle it seemed silly not to. So thank you, I really appreciate all who helped my husband and I and enjoyed interacting with each person.

Quick same day service with no appointment at a reasonable price — and they seemed pretty busy. Ryan with service is great too.

I bought my first brand new car from Falcone this past weekend. Tiffany, Christy and Bob were great to work with. I was looking for some specific things in a vehicle and these three worked very hard to find the perfect car to accommodate my needs, even bringing in the car from a different Subaru dealer in Louisville. After having bad experiences with a certain other dealer (Tom Wood, I have nothing nice to say, so I won’t say anything at all) it was comforting to work with Falcone because I knew they had my best intentions in mind.

I have now bought 3 cars from these guys, and each time they have made it so easy. They don’t play games, none of that «let me ask my sales manager» and then disappearing for 10 minutes. They’ve even brought in a car from Louisville so that I could get the exact color/​trim I wanted. I’ve tried twice to buy a car from that other Subaru dealer on the north side, but both times they made the process painful and frustrating. Never again, I’m sticking with Falcone! Bert Nickelsberg is the salesperson to ask for.

There are only so many words to say about this type of business so I’ll keep it short and sweet:
–Paul in the service center is ridiculously friendly
–note to self: never lose a laser cut key again (cha-​ching: $ 200)
–waiting area with cookies
–back parking lot literally floods when it rains heavy (avoid!)
–appreciated the honest no gouging approach of the service center
–this is the closest VW location to downtown

AVOID THIS DEALER! My experience started out great– I negotiated a price for my trade and the new car with the salesperson (Heather) and the sales manager (Duke). Then, on the day I am supposed to sign the paperwork, the owner (Bob Falcone himself) calls me and tells me he cannot sell me the car at that price; he needs more money. I politely point out that we already have a deal and I expect him to honor it. He refuses saying that his employees should not have made the deal and he is cancelling it because he needs to make more profit. We agreed to disagree.
Can a dealer cancel a deal? I’m sure he can, because he did. Is it honest to do so? No. Once a price is agreed upon, whether it is with the owner or not, then it is dishonest to back out of a deal.
I have purchased many cars from many dealers, but this experience was the worst. The stigma that is sometimes attached to car dealers has been well earned here.
Sadly, I loved the car and would have payed the extra money for it, however I will never do business with a dishonest dealer.

I recently purchased a 2012 Subaru Impreza from Falcone, and I was completely satisfied with my experience. My business relationship with Falcone actually started when I purchased by Triumph Motorcycle from their power sports dealership in 2008. When gas prices skyrocketed this year, I decided it was time to surrender my beloved pickup truck, and switch to a smaller vehicle. I had some interest in the Subaru make, and in April 2012, I made my first visit to Falcone.
During my first visit, I was greeted by the sales staff immediately upon entering the building. I was introduced to John «Fitz» Fitzgerald, and he was able to assess my situation fairly quickly. He was very knowledgeable and never pressured me to buy anything. I don’t tolerate high-​pressure tactics, and since he didn’t use them, I figured he was a man with whom I could do business. During my first visit, I was able to test drive both an Impreza and an Outback. I took Fitz’s business card and a brochure and did several months of research.
In July 2012, I decided to give Fitz a call. We discussed my needs, and mutually agreed that a 5-​door Impreza would be the best option (even though it was not the most expensive option). The following weekend, I visited the dealership and had my truck’s value assessed. During this visit, I met with both Fitz as well as Mr. Falcone. Mr. Falcone made me a very generous offer on my truck and took a deposit on an Impreza that was expected to arrive at the dealership within a week. I really appreciated the fact that the owner of the dealership met with me personally.
During the time that I was awaiting the arrival of my new car, I spoke to Fitz often regarding its status. I am an extremely difficult and demanding customer, and he was very patient. I decided not to finance the car through Falcone, and Fitz was on top of providing my credit union with all the information they needed. The car was a few days late on arrival (which was not the fault of the dealership), but it arrived in perfect order. On the date of the transaction, I was very happy to find out several things: 1) no dealer fees were assessed, 2) the deal that was put on the table was upheld, 3) they didn’t try to sell me anything else, and 3) there was no «funny business.» Before I took possession of my car, Fitz answered any final questions I had. He also gave me a complete tour of the vehicle, and explained all of the features.
Buying a car is a major decision. I am happy that I chose Falcone Subaru.

This is also a Volkswagen Dealership and I found them through google reviews. I have mixed feelings about this place. I am impressed by the guy, Dustin, who attended to my pre– service stuff, such as scheduling an appointment, estimating the price and actually initiated to call me back after I left a voicemail. I could simply give him a 5 star rating.
Here comes the not so good stuff. So I had my car sent in for a timing belt change which estimated to be $ 575 all inclusive (labor, parts, etc) and when I went to pick up my car, it was totaled up to $ 802. And I noticed the labor itself was $ 425 for 4.5 hours (my car was only there for 3 hours). I told them about the differences in pre service quote I got and the one I was charged with. The supervisor went to «investigate» bit and came back saying, it was a mis quote problem and they had to bring down the labor. I ended up paying $ 504 only, which is good, save me 70 something bucks.
When I went into my car and started it, the engine light was on (it wasn’t before). But again, they got it fixed real quick.
Their services of attending to customers are really good, but as for the car service, I am not sure how I felt about that. I’m wondering how thorough they are about service, that’s all.