Hardee’s

This Hardee’s main problem is inconsistency. Sometimes their burger’s come out picture-​perfect and tastes better than any burger chain in town (even better than 5 Guys because they don’t have the beautifully baked buns Hardee’s has). Other times you’re left wondering what deranged teenager manhandled your burger into a misshapen mess.
One of the last times I went there I had a terrible experience when I bought two ½ pound steakhouse thickburgers and a larger curly fry. I loved, loved, *loved* my first experiences with the steakhouse thickburger. All the right ingredients creating an addicting mouthful of flavors! This time the ingredients on the burger were all out of proportion so it just tasted wrong. Bad. Not terrible bad, but bad enough that you would never return for this $ 7 burger. Not only that but the curly fries were god-​awful. I worked at a fast food chain during my teenage years so I’m guessing I got the last pieces out of the large frozen fry bag they assumingly have. Curly fries? More like bits of grease sticks sans potato.
I don’t like bothering managers because my experience working in the industry is half the time they couldn’t care less about customer complaints. I decided to write Hardee’s a comment/​complaint through their website. I got a little carried away and went over the word count so I had to cut down before sending my message. Because the form had me include the Hardee’s address I had visited, I was assured in the e-​mail I received after sending the form that my comment would be delivered to the appropriate managers (I assume the general and district managers.). Month’s later and I have not received any reply.
I want to give 3 stars to this location because it has been great at times but I’ve bumped that down to 2 because the managers clearly aren’t managing their employees’ consistency or addressing their customer feedback.

The food is usually good. Tho my order has been messed up a few times. I just wish u cld order what you want w out the lady asking «does that complete your order» every 2 seconds. Like she has no patience. And a few times she’s just told me my total and I have to let her know I actually have a FEW more things to add. How about I just tell you «that’s it» when that’s it like I do everywhere else.

First time here at this Hardee’s & haven’t been to one in a while. Very patient at the drive thru while I waded through menu to order for three people. Had me go to lane two while they prepared my meals, brought them out within eight minutes fresh & hot — 3 Angus thick burgers with bacon & all the fixins’ and fresh french fries. Smells good looks good and can’t wait to devour them with my family. Sorry I didn’t get the server’ s name but she was very good with me. I will eat inside next time.