Herff Jones Inc Pia

Buyer BEWARE!!! DO NOT use this company if you are ordering graduation invitations (or anything else from this company). They are absolutely HORRIBLE and a NIGHTMARE to deal with. I ordered graduations invitations for my daughter’s college graduation. Not only did I NOT receive the invitations, but I kept getting the run around about when I would receive them… which I never did! When I asked for a full refund, I really got the run around… from having to call different people to being transferred only to go to a voicemail (which I NEVER received a returned phone call). To date, I am still fighting this company to get my money back. I plan to call the BBB and report this company for their unethical practices. This has been a TERRIBLE experience. Do yourself a favor and move on to another company!!!

HERFF JONES = LOUSY PRODUCTS, POOR SERVICE, LATE ARRIVALS, LONG HOLD TIMES
Ordered grad announcements for my daughter over two months ago.
Grad announcements arrived off center (LOUSY PRODUCT), so I called (LONG HOLD TIME) and arranged for a replacement order which did not come when I was told it would (POOR SERVICE, LATE ARRIVAL). When the reorder arrived, the copy was off center and the ink was faint making reading it difficult (LOUSY PRODUCT), so I called (LONG HOLD TIME) and arranged for a second replacement order. This time I sent a picture showing Herff Jones the problem. I was assured I would be put at the front of the line to get this done and sent to me. The product did not arrive by the date given me (POOR SERVICE, LATE ARRIVAL) as a matter of fact, I have waited over 10 days beyond the given date and I still have not received the announcements (POOR SERVICE, LATE ARRIVAL). For $ 249.00 for 25 announcements — That is $ 10 per announcement — I EXPECT QUALITY, SERVICE, ON TIME SHIPPING AND GOOD CUSTOMER SERVICE.
I AM NOT WILLING TO GIVE MY MONEY TO HERFF JONES — so I disputed the charge with my credit card company and they credited my account and said they will contact Herff Jones.
I recommend ***JOSTENS***. I ordered announcements from them for my son and they came on time and the quality is excellent.

HORRIBLE. Rent your cap and gown elsewhere if you can. Received my order on time, but the hood (Master’s) was totally unwearable– had a huge hole at the bottom with the lining poking through, and fraying strings falling off everywhere. Several classmates said theirs were in the same condition.
I tried to contact them on a Friday, and after 20 min on hold was told they would have to call me back due to high call volume. They happened to call the following Monday but I was in a doc appt and couldn’t answer. Rather than leave a message with a direct extension to call back, they just left the general number. So I tried to call back… and gave up after 45 min on hold. Horrible. I just needed to exchange the hood. Sent an online request but have yet to hear back. Maybe if they sold/​rented out quality products they wouldn’t have such a high call volume.
$ 70 dollars to RENT a damaged product. Go elsewhere and save yourself the trouble. Luckily my university bookstore is awesome and said they could ship me a new one in time for graduation.

WORST EXPERIENCE EVER. Ordered graduation announcements mid-​March, expected them no later than mid-​April (and that’s being generous). Seven days until my daughter’s college graduation (kind of a big deal) and I have received nothing. I’ve been calling continuously for three weeks. First was told that the order was lost in production, it would be taken care of immediately and I would be issued a full refund for my troubles. Well that was a lie because I’ve never received a credit and no announcements. Now when I call, I get a live person who says we need to take a message because of high call volume — but never a call back. Thursday (May 5) when I got another live person who wanted to take a message, I cut her off and let the gal know that I was beyond angry, that Herff Jones was quick to charge my credit card, but unwilling or unable to complete my order. She assured me that I was being moved to the top of the list so that I would get a call back and resolution within 24 hours. Didn’t happen. So my daughter, who has worked so hard to get her degree with obstacles that she has had to face, is unable to send announcements to friends and family letting them know of her accomplishments. So I will order unofficial announcements from Jostens, they won’t have the school logo because they don’t represent Dominican University of California, then I’m going to call the college and let them know that they need to consider Jostens for future business, then I’m going to contact the Better Business Bureau, and anyone else that I can think of so that no one else finds themselves in this frustrating situation. Oh wait, did I mention that they also made her class ring wrong. We sent it back to be corrected, but based on the announcement experience, I’m worried that it will not be returned and I will not only be out the $ 250 for announcements, but also $ 700 for the ring. Wish I could have given them five negative stars rather than one star which implies that there might be something good about this business.

It was nearly impossible trying to reach this company. I called but was put on hold many times, I filled out an online request to track my announcements but didn’t get a reply until I reached out to them on FB. I finally received my announcements, and like someone mentioned, they were a total waste of money! I could have done a much better job myself! I can’t believe I paid $ 88 (including shipping + tax) for 25, invites that I could have printed and designed myself. I’m ashamed that my school associates with this company. It’s a total ripoff!

Do not use this company! The quality of the announcements have gone down hill and they didn’t send me everything I ordered. You can do better printing them yourself. The cost is outrageous. I called the company to tell them I was dissatisfied with my order and wanted a refund. I was told that I could only get a refund of 90% of the cost of the announcements. 10% is not refunded as a re-​stocking fee… they are going to re-​use these announcements with my daughter’s name on them? They also don’t refund the tax! The shipping I paid was $ 14.50 and I have to return the announcements to get a refund. I was told by customer service to «put a few stamps on them and return.» The last time I checked a few stamps didn’t cost $ 14.50. I also found out that the customer service agent was hungry because she was talking to me and her colleague at the same time. DO NOT USE THIS COMPANY!

I may have had no other choices to order my regalia but I expected, for the money I spent, that the gown would fit and fall correctly and have minimal loose threads. $ 93 for recycled, substandard material and an obvious lack of their quality controls is ridiculous. Calling the company and waiting 40 minutes to speak to a representative was not productive either and was advised to take it up with the bookstore.

Ordered graduation announcements and 4 weeks later, still no announcements. Customer service number is constantly busy and the emails I sent requesting order status go unanswered.

This company is terrible. Worst customer service ever. Such a ripoff. I ordered graduation announcements on March 23^rd and THREE WEEKS later I have yet to receive them. I waited on hold for 45 minutes before I could speak with customer care. The excuse I was given was that this is their «busy season», I’m pretty sure graduation comes around at the same time every single year. Absolutely ridiculous. To add insult to injury, the «standard» shipping charges are $ 13.50 — I live in the same city the announcements are printed. They offered to next day air my announcements to me as soon as they were ready — next day air?! In the same city — what a joke.

Not only is the price for cap and gown rental outrageous but their website rarely works properly. I have filed a complaint with my university.

My review jives with the others here. My graduation good arrived with a nice rip in the back. I used safety pins to fix it. When I complained I was told that since I managed to wear the hood during the graduation ceremony, they couldn’t offer any sort of refund.
For the outrageous prices they charge ($ 80), NOTHING should be torn. Herff Jones is a cartel, and they know it. Prepare for expensive prices, poor quality, and snarky customer service reps. Also, they charge $ 600 (!!) if you don’t return the gown on time. Avoid Herff Jones at all costs!

The worst. My son ordered his graduation package. Ten days later, I called and asked where they were and was told they’d arrive sometime in the future, but not by his graduation. I asked to have the order over-​nighted at my expense, but was denied, then given an etiquette lesson in announcements not having to arrive prior to graduation. How insulting can a person get?
My other son ordered his announcements AFTER the first son from Jostens for a graduation in June. His announcements arrived yesterday.
Rx for colleges and high schools – go with Jostens and not these rude fools at Herff-​Jones.

I agree with the one and only review below. Price for cap and gown rental is outrageous. But more than that, I paid $ 68.99 for 25 announcements and $ 15.99 for shipping! I have NEVER paid that much to ship 2 pounds of crap before.
The shipping wouldn’t have bothered me so much if the announcements were of good quality. The announcement was an 8.5“x11″ piece of paper folded in quarters. The seal on the front of announcement wasn’t even a real seal, and wasn’t even raised. The commencement information? One, long run-​on sentence. It took me a couple browsings to even locate my name and an additional one to find the name of my school.
Thankfully, this price includes inner AND outer envelopes for your one piece of paper. I still haven’t figured out the point of that. But don’t think you’re getting the classy tissue that goes inside. That costs extra.
In my opinion, you’re better off printing your own announcements through Kinko’s or Vistaprint.
I’m sorry, after paying 200K for a graduate degree, is it too much to ask to be proud of my graduation announcements?

While I’m usually all for employee-​owned companies, Herff Jones is not one of them.
Because they have a captive audience for their products (rental or keep caps and gowns, class rings, photography, etc), they think they can charge an exorbitant amount of money for those items.
Would it really hurt to provide affordable products to graduating students? Graduating from master’s program, I am paying $ 60 for a rental gown (I get to keep the cap and tassel, oh boy!) that probably cost $ 5 or less to make and will be re-​used for X number of years.
But who cares what you charge when you don’t have to worry about lifetime customer value?