Hh Gregg

I want to like HHGregg since they are based in our hometown of Indianapolis, but they do not recognize nor reward a loyal local customer. We have purchased many an item from them including a refrigerator, a television, washer and dryer and a stereo system. Sometimes they charge a little more and that’s ok. They delivered and installed the WRONG refrigerator last summer, and we still went back again. But after today I am through with them. They say they price match, but Best Buy was $ 150 less for a new dishwasher since they gave me free installation and delivery and haul away. I asked the manager at HHGregg if he could match that and he shook his head and did not even try. So sad to give my money to Best Buy, but I took my wallet and walked out their door and into Best Buy. Sigh… I guess I thought they would recognize our loyalty, but obviously don’t care.

When I go shopping I like to browse. But here they follow around. I do not like someone following me around. Then if you do want something inexpensive you can’t find someone to sell it. So won’t be back.

What can I say they were really helpful with educating me on the differences on the TV selection. They did not try to over sell me on the warranty or a bigger model. The sells reapers inactive was very open and was happy to answer any questions we had. My first big TV purchase was from there 10 years ago and now they have my second.

4 star for a reason.
I would give 5 stars if everything went smooth. Most everything did except I was looking to buy a cabinet to go under my tv. And if you purchase something they may say they have it in stock but then it takes several days to get it because they have to get it from central warehousing. So this can be a pain if you have to travel far.
The salesman acted like I could come back that night and pick it up.
After going home and making sure it would fit I came back later only to find out there warehouse closes early and you can’t take the item home until 2 days later.
Everything else is perfect though. The place is full of super nice furniture at really good prices. They have the best tvs and you can haggle them down if you want. They all work on Commission so they want to sell

Looking at other ratings when deciding where to shop is always a consideration for me… but HH Gregg is really reaching low here! 1.5 average as of Jan 2016. I always wonder about the «Never again!» reviews or my personal favorite «Beware!», as if I might be walking off a cliff or you might be a vampire.
My parents had a good experience here a couple years back so I thought what the hell… let’s try it.
First off I love their appliance selection. Much better than some of the big box stores. I might consider Sears also, and would never purchase an appliance from Best Buy. The local angle here is a plus too. So we found a washer and dryer combo we liked (based on some research beforehand) and started evaluating cost. They price match between several other places so I felt like it was competitive.
I thought the sales associate was clingy, to be expected for commissioned associates. But that crap just doesn’t bother me… they have to earn a living too.
We went to another place to check selection but it was just less stuff there. So back to HH. Bought the appliances, gave a big fat no to extended plans, and set up delivery following day. They called night before, then called 40 minutes before delivery, hauled away the old, in with the new, bing bang boom. Guys were friendly and install looks good and professional.
Really a fine experience… honestly zero complaints. Heard whispers from a friend that HH may be on the way out of business but at least for this purchase, I was satisfied.
So that is my take…1.5 stars average notwithstanding.

If I could give a ZERO star I would. Went to replace our broken down washer and decided to buy the dryer too, so planned to spend a lot of money. We plan to keep the old pedestals instead of buying new ones. They refused saying if we did, we have to instal them ourselves. They wanted us to pay $ 280 each to replace perfectly good ones. We walked and took our business elsewhere.

Scheduled a delivery for a Saturday and they didn’t show up, they did not even call to let me know that they wouldn’t show up. I called the delivery center and they were useless, they told me that they would schedule for Monday, they did not want to hear that I needed the items that Saturday, I managed to get them to commit to deliver on Sunday morning by 8:30 after they repeatedly telling me that they could not commit to do the delivery at that time. Long story short, they wasted my time and did not even own their mistake. I wish I could give them 0. Unprofessional, misleading and lack of customer focus, no wonder why they have such a low score.

I was surprised to see so many complaints an a low star rating for HH Gregg, my experience has been different over the course of 14 years.
I’ve bought a front load washer, a fridge, a vacuum and a dryer from them. While I’ve never had the same sales rep, I’ve always been treated fairly and been able to negotiate price, especially when I have cash in hand. Things have always gone well for me there.
I recently had a fridge repair and it was conducted with professionalism, it was on time and even though the problem has yet to ‘reveal’ itself because of a cooling issue, I was assured that I can all back and they would be right back out.
Visiting the 96^th St. store is probably your best bet for selection and ease of setting up delivery, service, etc.

Purchasing furniture from H&H Greg for the first time will defiantly be the last time. By far the worst experience of any company I’ve dealt with ever! I purchased a new recliner & couch. Upon delivery the recliner springs make so much noise when rocking we can’t hear the television over it. When I asked to have it replaced with a quiet one like I chose in the store, I was told «To bad, that’s just what happens with recliners».?! Our new sofa required «Saw Enterprises» (their repair company) to come out 4 times within 2mths to repair it due to multiple damages it was delivered with being brand new! Finally the 5^th time it needed repaired within 2mths of purchase they agreed to replace it with a new one. That same day I was scheduled to have it repaired so I had furniture to sit on while I had to wait yet another week for them to bring the new couch, they cancelled the repair 20min before the repairman was to arrive. When I called yet again asking for a credit & why they would cancel the repair requiring me to sit on broken furniture for yet another week awaiting my replacement, the customer service woman said, «That just how we treat our customers, were not going to pay for another repair when you can just wait another week!» I HIGHLY recommend shopping elsewhere unless you want to spend months on the phone getting the run around & talked to rudely!

They are super easy to work with before you pay. Afterwards, it’s an issue. You would think after buying a whole kitchen, you would have a little help. It hasn’t been worth the deal

Took a half day off to get my appliances installed today. They scheduled 2 separate delivery times for an appliance package, the first guy said the refrigerator didn’t fit. I measured the space and there is 4 inches of wiggle room. The 2^nd delivery was supposed to come between 9 – 12 and I should have gotten a 45 minute advance call. The guy called at 1:00. Absolutely ridiculous.
I SHOULD HAVE BOUGHT FROM BEST BUY

One of my worst shopping experiences. I was immediately attacked by Mark the sales shark when I walked in the door. He proceeded to talk AT me the whole time I was there. I couldn’t talk to my wife without him eavesdropping and butting in. I much prefer the apathetic staff at Fry’s. I WANT TO SHOP IN PEACE!!! A greeting is good. But I will find you when I need help.

Beth, Warren excellent folks smart and intelligent, love the 96^th street store because they have excellent customer service. Getting ready to pick my tv stand up. Love those people
thanks Bowman family!

I had a negative experience at this location. I stopped in the store to check out TV’s but intended to shop around at different stores before making a final purchase. The sales associate John that «helped» us was pushy, followed us around closely the entire time, and did not seem knowledgeable about the product. We ended up coming back to the store on a different day to make a purchase. A different sales associate helped us and we paid for our TV.
While waiting for them to bring it out to us, the original sales associate approached us and reprimanded us for not buying the TV from him. It was incredibly uncomfortable and awkward! He proceeded to tell us that he works on commission and was very rude and pushy, telling us that if we shop here we must make a purchase from him and no one else. As a customer, I am not obligated to make a purchase from anyone! And I definitely do NOT like being told what to do. I will never be returning to this store. The last time I made a purchase from the store the item stopped working after a year. I should not feel uncomfortable making a purchase just because you did not make commission. Not my problem!

Absolute crooks — they lie abut stock and availability and they do not schedule deliveries as promised — waiting two months for appliances — we get a different story from a different employee every time we call — I look forward to the day that this place goes out of business for its poor, deceitful service

We purchased our Jenn Air stove on February 17^th, but they neglected to order it until March 2^nd. No apology, no urgency, and they couldn’t tell us when it would arrive. Given the high end appliance we purchased, you would think they would give a rip about service. Read the other reviews, mine is not unique. There are other stores in the Indy area that sell the same products. I only wish we would have known that before going to H H Gregg.

Went in to look at a washer & dryer combo in their ad that started today. Already sold out of the dryers… Can we say bait and switch??? Sales rep was rude and once she realized she was going to convince us to go for a higher priced item she disappeared. Won’t ever see any of my $$$.

This store does not appreciate repeat customers or customers who spend large amounts of money. I qualify on both counts. The window I received for installation of my most recent purchases ranges from 1:45 pm to 7:30 pm. To damned late!

I have never set foot in an HHGregg and based on this experience, I never will.
We purchased our home a little over a year ago and all appliances were included. The sellers left behind the manuals for all of the appliances along with a note saying that the refrigerator and an extended 5 year warranty had been purchased through HHGregg in March of 2013.
Recently, we began experiencing some issues with our freezer. We contacted HHGregg and were given the run around on how to take advantage of our warranty. After several days of phone calls were we told that they cannot honor the warranty because it is in the previous owners name! But if we want to use the warranty, we need to contact the previous owner, have them fill out a bunch of forms, they would have to fax said forms back to HHGregg, we would have to fill out paperwork to get it transferred into our name and then we can finally get things rolling. I’m sorry, what?!? We have the proof of purchase, we have the model number associated with the warranty, we live at the address that is registered on the warranty but I still can’t use the warranty!!!
Zero stars.

This is one store I will never do business with again. I made an order online on a Saturday night at 11:12 pm. Realizing that I made a mistake with the source of payment with paypal, I called paypal to rectify. Paypal stated that I would need t cancel the order and make a new one.
I called HH Gregg customer service at about 5pm on Sunday and after waiting seven minutes, I talked with a rep that was very nice and said the Oder was already on the truck so it could not be cancelled. After hanging up, I decided to log onto my account an HH Gregg and saw that the order was still «processing». And I thought of something, UPS does not do Pick ups or deliveries on Sunday. And with it being a holiday weekend with Monday being a holiday, this doesn’t make sense.
I call again and get a woman who was rude. And told me there was nothing they can do. I asked for a RMA to return the item and was told I would have yo wait for delivery and then return or refuse the delivery. I asked once I refused the delivery, how long after it was returned could I expect a refund and was told three to six weeks.
That is insane for an order we all know is still at there warehouse. I will never order from these people and highly suggest BUYER BEWARE!!!
(By the way I had to give one star to write a review. I would rather they get zero!)

This review was listed under E Washington St./my bad/​96^th St is correct
**Don’t buy a Samsung microwave SMH9187ST from HH Greg
(or ANY Samsung microwave) See review on Consumer Affairs, Epinions & more)
**It’s the dreaded SE error***
When we moved to this location 5yrs ago, we bought a frig. & 2 big TV’s. When our new home’s microwave died, we went back. We saw a beautiful Samsung that matched our kitchen, went home and checked out all the reviews that we could find. There were no complaints. We returned and purchased the unit knowing that it was a fairly new model. 1 ½yrs later it totally died. (The model in our old house lasted 22yrs when we gave it to my son’s friend who was getting his own place. It worked fine). We were totally flaborgasted that this one (expensive) had died. We got on line and found that «almost everyone» that owned this model had the same experience. It died in 1 to 2 yrs. Most experiences posted said when they contacted Samsung, they knew of the problem but they didn’t send out a recall. It was the over stove model and the key pad wasn’t insulated properly, therefore when any steam from the stove came up, it absorbed it instead of repelling it. Therefore the key pad died. If under waranty they would replace it but some had it replaced 2 or 3 times & it was still the same result. They refused to recall the microwave, therefore we lost over $ 300.
My problem w/​HH Greg is:
I contacted HHGreg and told them about what had happened. The manager said he couldn’t do anything. I wasn’t asking for $, only for them to not rip anyone else off. His response at least should have been, (Thank you for notifying us. I will take this information and let corporate office know so they can review this problem.)
After contacting them about this defective appliance, they are still selling them & one is on the floor! How can they stand behind an appliance that is so defective that all the reviews say the same after a 2 years? They MUST make sure that the appliances they sell are quality if they want to maintain a good reputation.
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