Leland Brown Sr. – State Farm Insurance Agent

I am not from Indiana but got into a stupid accident here because Some girl did not look while she backed out of her parking spot I called to get some help about filling out formed since I was making a claim from her company.
They told me I could come in and talked to them and explained in detail all the forms I needed.

Stay away! They NEVER answer there phones. If you leave a voice mail, they don’t call back. I was moving and needed to update my renters policy with my new address. I called and after trying to get a hold of them for over a week, finally someone was able to take my quote. I told him I needed to switch my renters insurance from one house to another. He proceeded to ask me intricate and detailed questions about the house (i.e when was the roof installed?). I re-​iterated this was only renters insurance but he insisted he needed this information. After over an hour of questions about the house (most of which I didn’t know the answer to since it’s not my house) he said he would email me a quote and someone would call the next day to discuss it. I got the quote, and it was for home owners, renters, AND some kind of business insurance! Renters ins should be about $ 20 a month, he quoted almost $ 200. No one ever called me the next day to go over my quote, so I called. and called. and called. Finally after about a week of leaving voice mails they called back and I just asked them to cancel the policy. The guy who answered said no problem, and said it would be cancelled immediately. Two months later, my checking account is still being auto debited. I finally had to call State Farm directly and work with a supervisor to get everything back dated. Now I am waiting on a check for the over payment amount; who knows if it will ever come. I would rate State Farm a 2 out of 5, but this agent gets a 0.