LensCrafters

The place is clean, nice looking and has many pairs of eyeglasses. Their exam price is average.
However, my exam sucked. The guy had the perfect lenses on the examining machine, I was really crisp and clear, and then somehow, the lenses he gave me to wear were really blurry. He pointed me at an eye chart and he said, what’s the bottom line you can read. I perplexedly said «uhhhh… second from the top» and he seriously was like OK Seeya!

So I’m fighting a cold with a some Saline nose spray last week when a rouge squirt sprays my glasses. I go to wipe the lens and SNAP.
Oh Snap… Right on the bridge of the nose my four year old spectacles bite the dust.
I dig out my 9 year old Army issue horned rims and rock those for a few days while I wait out the inevitable expense of either repair or new glasses altogether.
Sadly the snapped frames were beyond repair so my wife (the household negotiator) calls up Lenscrafters to explorer my options. She was able to talk with a very helpful Lab Tech, Kelley. As it turns out since I had bought my glasses there 4 years earlier and they still had the frames in stock I would be able to switch out the lenses and pay for the new frames. This of course, was the best case scenario, though I was dubious.
We arrive, speak with Kelley and sure enough, she was true to her word. Now, once the sales staff caught wind of this I had miraculously qualified for a brand new «free pair» (free, meaning only the frames, I would have to shell of for the lenses and and the eye exam as my prescription is over two years old.) I politely declined this offer and don’t begrudge them for trying, otherwise they would be crappy sales people.
So I walk out having only to pay $ 32 after insurance for the same frames I had and was able to shelve the the brown-​Army issue-​wannabe-​hipster frames for the next emergency. Great service Lenscrafters crew you, though you have already had it thanks to you’re one stop service at an affordable price, have earned all future business from my family.