Pizza Hut

Oh Pizza Hut. I hate to do this, but I have to. I used to be a regular at this ph. I would stop on my way home from work. Every single time I stopped in it was chaos. There never seems to be enough people working. I always order online and am quoted a time to pick up. I usually arrive before the time, but have to wait waaaaayyyyy past the time. Tonight takes the cake. I am waiting with, wait for it, six other people. One who has been here an hour. They have yet to fess up to losing his order. The kicker of all of this is that I always just get breadsticks. I really want to just walk out, but the fact that I paid for my order is making me stay. That, and I just worked a 12.5 hour shift in the er, and I’m starving.
I did food service and I get busy times. But this is EVERY SINGLE TIME I am in here. Either the website needs to adjust ready times for the amount of orders, or they need to hire more people. I simply do not get the issues. I feel for the workers, I really do. But this place really needs to get it together.

Let me preface this by saying that I absolutely love Pizza Hut. Favorite pizza period.
This is without a doubt the worst Pizza Hut in Indiana, if not in the United States. I was given free pizza coupons from a manager going psycho and cussing out a customer in front of me. I called to place an order they tell me 35 minute delivery time, I tell them I’m using this coupon and not only is the manager ultra rude to me, but now he informs me I have a 4 hour wait for delivery.
Sadly this is the only Pizza Hut in my area. I have issues with this place every time I place an order, whether delivery or pick up. They are always so rude. They have argued with me about what their own menu say is on a pizza. Management talks to everyone, employees and customers, like their dumb.
One delivery when we opened the box we realized the pizza looked like it had been under a heater for at least 4 days. Shriveled. Dry. Disgusting and inedible. We called and asked for a replacement. Got horrible attitude and they even asked if WE would bring it back to get another one.
Every interaction with this location is an absolute trip. I would give 0 stars if I could.
WORST PIZZA HUT EVER.

From the time this place opened up till today… its the difference between day and night. I enjoyed this place initially but last Sunday’s night pizza was horrible.
Completed my order online, and then waited more an hour to receive two medium pizzas that ended up giving me heartburn that lasted the whole night.
The pizza was very oily as usual but this time it was worst, the toppings and the crust was horrid beyond words can explain.
I feel that they should either improve their quality of their food or just close shop.

Craving Pizza Hut stuffed crust. Have never ordered from this location. Read the reviews first, which really made me hesitate, but I decided to give them a shot anyway. Was on automated hold briefly then a man pleasantly asked me if I could hold. I said yes. I did for a little over 5 min before deciding to hang up… just didn’t want to risk being another customer who has to wait 2 hours or get it cold/​uncooked. It’s too bad and unfortunate for the employees who do work there to obviously have such poor management/​ownership over them who obviously struggle w/​being understaffed. =(

Ok worst Pizza Hut ever! Ordered online to be ready at 7:58 pm and its 8:35 pm still not ready! No one at the counter in site to complain to and plenty of people waiting to place a order or pick up carry out. Many were standing around complaining too. Totally going to boycott this place for a while. Only reason I go here was for the stuff crust pizza. Gonna give up Pizza Hut for a while. They didn’t apologized, didn’t even bother to give me a credit. Worst customer service ever. I hate giving one stars but this is just ridiculous how long I have to wait for pizza I placed online.

Took 45 minutes for them to make us two pizzas. The lady at the register was on her phone while taking our order, and that was about the only service we received. I will never go back to this Pizza Hut, and I will tell my children and grandchildren the same. I don’t know if I’ll ever recover from this appalling experience.

Called ahead to order was put on hold and told one customer was ahead of me. I drove from Whitestown to Indy (20 Minutes) and the call was never picked up. I then decided to just come to the store, I entered the store placed and order and the cashier could not get the Credit Card to read. He stated the manager could take care of this when she gets off the phone. He also stated my order was placed and would be ready. I waited 26 minutes and came back to the front to find my oder had not been processed. The manager apologized and stated she would get it made. She then went outside the store and was talking with a friend and never made my pizza. I live within walking distance to this store and love Pizza Hut pizza. However I will never return, there to many choices for pizza within walking distance. I don’t this this store will be open in the year.

Called for delivery at 7 pm and was told would be delivered at 8:45. After calling and checking in at 9:10 pm and told it would be delivered soon. It was finally delivered at 10 pm. Pizza was cold. Breadsticks were overcooked. And the Pepsi was warm… Clearly it had been sitting out for awhile. Not impressed and not worth the money.

My experience with this Pizza Hut was less than delightful. When I called to order for delivery I had to wait at least five minutes until someone could get my order. I then waited another five minutes because the first employee I talked to did not know how to handle a delivery call. When I finally placed my order at 6:30 PM they said it would be delivered around 8:30 PM. A two hour delivery time? I don’t think so. They hung up before I could ask why it would take so long. So I called back and by this time was already fed up so I told them I would just do carry-​out. They said my large stuffed crust cheese pizza would be ready by around 6:45 PM. I waited about 10 minutes and then drove to the Pizza Hut which isn’t even 5 minutes from my apartment.
I went in and the tables were disgusting and had trash on them. I then waited at the buffet area by the registers and was not even acknowledged. Two costumers came in after me and got their food before me. This was very upsetting so I just went straight to the register. The front counter was littered with about fifty receipts and other documents. That clearly does not scream professional. Finally after about 5 minutes someone came up and asked what I needed. I said I was there to pick up my carry-​out order. They then informed me it would still be about 5 – 10 minutes. Keep in mind I had only ordered a large stuffed crust cheese pizza.
So I sat down in one of the cleanest booths in the restaurant, mind you it still had dirty napkins covering its top. I waited for another 10 minutes and finally was handed my pizza without a single word. No thank you, have a nice day, absolutely nothing. The costumer service here was horrific and the cleanliness of the place was close to extinct. From the front registers you can clearly see the back kitchen and there were dirty pans every where, ingredients that had been spilled, and delivery workers who were chowing down themselves on some pizza, WHILE filling orders. GROSS.
I will never again visit this particular Pizza Hut.

Thoroughly unimpressed. 90 minutes for delivery on a Tuesday. Pizza had to be microwaved because it was cold and we were starving. Granted, I was informed it would take 90 minutes — AFTER I placed my order. WTH?
The pizza was really doughy as were the pizza rolls we got with our order. Plus the corner pieces were about ²⁄₃ plain crust.
Yeah, won’t be ordering again.

My first experience with this location I ordered online and was called back and told they couldn’t deliver my order because they only had one driver.
I gave them a second chance tonight and, when all the other pizza places in the area have a delivery time of 30 – 40 minutes, I was given an hour and a half wait time. I could carry it out quicker than that! I chalked the original issue up to being a new store, but this place has been around too long to still have this many problems. I guess I won’t be eating Pizza Hut again. Thankfully there are so many other pizza options a block away.

Ordering pizza because I’m too tired to cook and study… so…they (Marissa) were SUPER NICE on the phone. I opted for carryout since I was around the corner. I went with the specials. My pizza was ready right around the quoted time. I arrived early and the restaurant is very clean. The cleanest pizza place I’ve seen in a long time. I haven’t been this happy with pizza hut in… ever. never will I ever go back to the one near my house (cough, broad ripple). So, absolutely nice & clean & perfect pizza.

I went in during lunch time. No server acknowledged me so I went to Panda Express right across from it. There were hardly any people in there during what should be their busy time. Maybe if they changed to «Pizza Hut Express» then I wouldn’t expect a restaurant experience when I walk in.

1^st to review? I have to jump on it! It was a cold snow day in Indianapolis and we were fresh out of French Toast. It was Pizza time. We were NOT going to make a driver come out in subzero temperatures to bring us dinner. We got carry out and it was worth it. The Pizza Hut app allows you to order ahead and pick up a fresh hot pizza at a precise time. I was so thankful to have something other than «pantry clean up week» food. Thank you Hut of Pizza, thank you.
Quick Tips:
* Sign up for the email list. We used a 50% coupon with our order.