Pulliam Square

I have lived in the Marina, San Francisco and Uptown, Dallas, among many other places, yet it is at Pulliam that I have paid the most yet experienced the worst management and service.
While paying over $ 1700 for a one bedroom, this has been my experience at Pulliam so far:
Maintenance requests take days, sometimes weeks to complete and require constant reminders. Even with automated online filing system, they still somehow don’t go through, get lost, disappear, etc., which seems of little concern to management.
Management is MIA most of the time. It seems the only times you hear from them is through last-​minute online announcements of office closure, elevator closures, parking garage closure, you get the idea. The person that handles the front desk is unprofessional and rude and is either unable, unauthorized, or both to resolve any issues. Most of the time, you have to come back multiple times to catch someone who is able to do anything. Even then, be prepared to complain several times and hear hundreds of excuses before anything gets done.
The washing machine doesn’t work — after multiple complaints, I have given up and now run it twice to get things clean. Overall, the construction quality, the finishes, the appliances have cheap feel to them. Things get dirty if you just breathe next to them and the whole apartment vibrates when someone walks down the hall.
Another piece of information, the location is great, right on Mass Ave — that’s why I’m giving it two stars instead of one. But this also means the building is surrounded by bars, so I am often falling asleep to the tune of drunken yelling, and stepping over vomit and cigarette butts in the morning.
There is also no swimming pool or business center. Those will only be available in phase 2 whenever that’s built.
So, to summarize, the management is disorganized and unresponsive, residents are treated as an afterthought and, if you do move in, be ready to complain a lot.