Puppy Playground

After reading all the reviews, my family and I were excited to take our fur babies there while we went out of town. Upon calling the West location, the lady on the phone told us she was too busy to do an eval on our two dogs and that it was best to look elsewhere. I have heard many great things about this place, but the customer service was incredibly underwhelming. What a shame.

I took my hyper, 2 year old lab/​pit mix for a weekend stay while I got a weekend away and she came home Monday afternoon totally pooped! I like that they do a temperament evaluation prior to any day care or overnight stays, since they offer cage free play during the day. Ellie loves playing with other dogs so this was a great choice for her. The only downside is they don’t have anyone there over night which isn’t necessary but it would have been an extra piece of mind to me. Overall great, will definitely bring Ellie back!

I’ve been going to Puppy Playground for years and was overjoyed when they opened a Westside location a few years ago.
Let me start with my dog LOVES going to Puppy Playground. He gets boarded there when we got out of town and he also goes to daycare sometimes in the winter when he’s driving me nuts. The staff there is very nice and appear to really love the dogs. Once when he was boarding there, he was bitten by another dog and the called me right away to tell me about the incident and that the other dog had been banned from returning. My dog was not injured and I wouldn’t have known if they hadn’t told me so I appreciated that they called. They take safety very seriously.
Before Christmas 2014, I would have given them 5 stars. However, when I picked up my dog from them after Christmas, the man who checked us out was new and did not charge me appropriately (about $ 50 less than it should have been). I mentioned it to him before paying and he said that it was correct. The next day a woman from PP called and said that he had undercharged me $ 50 and would I mind if they ran my card again to make up the difference. I told her that was fine. Then in February when I went to pick him up from boarding, they said I had a past due amount of $ 50! I explained the situation from Christmas and they were extremely rude and accusatory. I paid what was due for the February boarding but told the, I would not pay the $ 50 again as it had already been handled as far as I knew. I asked them to have a manager call me which never happened.
It makes me very sad that this happened and I was treated this way after years if patronage and even trying to correct their mistake at the time they undercharged me. Very disappointing.

For me, and especially my wife, our pets are basically our kids. We love them and always miss them if we have to be away for any length of time. So, when we brought our dog to Puppy Playground for the first time, my wife was a little nervous. But it turned out there was nothing to worry about! He got along great with everyone, even the other kids. Err, I mean dogs. We left him there for a weekend and he had a great, issue free time. We also had the staff give him a bath and they did a great job. We loved picking up a clean dog! All the staff seem great — very friendly and professional. It’s too bad that daycare costs as much as it does since our dog loves it and I’m sure would rather be there than cooped up at home while we’re at work. But until I strike it rich, he’ll just have to deal with only visiting while we’re out of town.

Oh puppy playground, I am so glad I found you! This location is sooo convenient for my husband and I, because not only is it close to where we live but it is very close to the interstate if you are having to head out of town! I appreciated that all of their services and pricing were readily available online, this is a big plus for an internet addict like me.
We have only used their boarding services so far, one great perk about their boarding and one of the reasons I chose this place was because the boarding doggies get play time each day! This is important to us because we want a tired dog when we get back and hate to have to spend additional money for it to be an option. Price is fair for what you get. My dog plays non-​stop when other dogs are available so each time so far she has been exhausted when we get her!
They make each dog go through a trial period to make sure they won’t cause problems around other dogs which gives you peace of mind that your dog will be safe while there. The dogs can play inside or outside and the staff is friendly and helpful. We’re hoping we can start budgeting money so our dog can get some regular play time here!