Residence Inn Indianapolis Airport

It’s easy to find, situated amongst other airport hotels. Check in was a breeze although it was 1am local time. Rooms was clean & adequate. Furnishings were fine, modern & contemporary. I can’t give it a four star because of these issues: toilet paper was super thin, no lotion provided, & remote control for tv needed new batteries…

Extremely friendly staff. Very clean. Pots and pans could use an update. It made cooking things difficult with warped pans. Housekeeping cleaned my dishes while I was gone. Unexpected, but I was grateful since I ran out of time in the morning prior to leaving. Gas grill on the patio for use. Not much in the local area though. Had to drive just about everywhere.

First off this place is filthy see the pictures!
The food is badly prepared, slow coming and will give you bubble guts. I’ve had hospital food at a state run nursing home better than this place. We paid in advance and had no choice in the stay as it was the closest to our destination.
The first night we RAN to Kroger bought bleach, sponges, rags and air fresheners because this place reeked. I stayed up half the night making our room sanitary for our kids. I refused to sleep or allow them to enter the room until I bleached all surfaces and hand mopped the areas.
The carpet hasn’t been vacuumed since the place opened. They cleaning crew or whoever they were was using a swifter sweeper on the floors… REALLY?!!
The staff there is plenty handy but they don’t actually work there.
Think «Orange is the New Black,» meets the old bathroom in «Saw» dirty. There was long brown, black and brown hairs everywhere in the refrigerator, sinks, shower, toilet, sheets, desk, even the ice machine.
The dishes were put away DIRTY with food crusted on them.
There was food crumbs in the cabinets.
Spiders everywhere, one so big it crunched when killed.
We bought sheets, asked for new towels and wore shower shoes. I was not taking any chances with my families health.
The tub was so dark it looked like a football team had just ran a play on it.
We have a long history staying with this brand of hotels as it has the small kitchen, usually clean, family friendly, great value and well run but this one is bottom of the barrel horrible. Also stay out of the pool and spa the water was dingy and oily. The water looked brownish blue.
REALLY?!! So disappointed, upset and disgusted in this Marriott hotel. I expect quality like what I’ve received in the past. Where is the corporate office and who is the District Manager for this region? This is a travesty!

My wife and I spend spent two nights in this property, three days apart. The first night was barely acceptable. The second night was a disaster.
General comments: This property is dirty and dark. The floor in the breakfast area (and in front of the registration desk) was sticky from spilled food from 7 a. m. until after 3 p. m. There was spilled food throughout the breakfast area every time I checked. There was very little variety and the food that was offered looked awful. Waffle battered was splatter all over the place. There were no serving pieces in any of the jars of raisins, sugar, or other items to be sprinkled on cereal. I could say more but I think you get the picture.
There seemed to be a very large staff available in the morning but I saw no evidence of them working. Instead, they were having a fine time talking with each other.
The carpets in the rooms look like they have never been cleaned. The rooms smelled musty, there was a large red stain on the white comforter in one of the rooms we were in. There was a scarcity of kitchen items in all of the rooms we were in.
The rooms offered the comfort and atmosphere of a 1960s college dorm or maybe a cheap music camp for teenagers… uncomfortable seating, a desk placed against a window that allowed the sun to glare into my face and tiny televisions.
Those are the general comments that apply to both nights we stayed there. The specifics of our second night are considerably worse.
We arrived for checkin around 3 p. m. Monday July 6. The floor in front of the check in desk was so sticky I kept doing a little dance so that I would not permanently stick to it. We were sent to a room in a reasonable amount of time… and saw when I unlocked the door that the room had not been serviced.
Not a good thing, but not a disaster. And the desk clerk was up pretty quickly with a set of keys to another room.
The disaster started around 10 p. m. Our room was over the patio/​entrance to the swimming pool. There was a large group on the patio, making a great deal of noise. My wife called the desk and was told by Trey the pool and the patio closed at 11 a. m. Not great since we had an early flight from IND to SFO the next day but reasonable. I called again at 10:50 to confirm that the patio/​pool would shut down at 11 p. m. and was assured by Trey that the people on the patio knew they had to close down at 11 p. m. So when things did not shut down by 11:10 I went down to the desk to see Trey. He explained the parents on the patio had asked him to keep the pool open and he had agreed. He also informed me that the patio was a «public area» and that there was nothing he could do about the noisy party.
I went back to the room, conferred with my wife and called down and got a new room.
A whole lot of inconvenience and unhappiness could have been avoided if had Trey dealt with us honestly from the beginning. We could have asked for a new room an hour earlier if we had been told the pool was going to be open late and the party on the patio did not have an end time.
All of this is totally inconsistent with my experience with Residence Inns. We have used these properties in multiple states for at least the last 10 years and this is the first negative experience ever. In fact, we spent the night in between the stays at this property in the Residence Inn in Columbus, IN and had an outstanding experience.

Hotel stay 05/​28/​2015. Terrible experience.
We picked a Residence Inn because we were traveling with pets, and my husband is a Marriott Gold Elite Rewards member. So, we booked the hotel using rewards points, but did pay the non-​refundable $ 100 cleaning fee (no argument there, we’ve paid it before at other locations).
Carpet in our room had multiple stains everywhere and once I went to get in the shower, it started to hold water and not drain properly. I literally took a shower in water that not only was from me, but judging by the lack of cleanliness, only God knows what other filth I was standing in. There was even a leftover hair on the bathroom wall. Lastly, left on the vanity was shampoo and a body wash. No lotion or conditioner either. Thankfully I had packed my own conditioner, but I must admit, I do enjoy the little things like their lotion they use in the rooms.
On 06/​03/​2015 my husband reached out to Marriott Customer Service via phone. We were assured the concerns were forwarded to the hotel and that since this was a «service issue» this location would be the best to handle the complaints. I know, from my exchange with the Marriott group via Twitter that there was a delay and their CSR was still needing to work with the hotel as of 06/​11/​2015, which is also when I was assured «We are aware of the issues and assure you that somebody from the hotel will be reaching out to you.»
Yep, still waiting. You’ll never get our business again! Sad because Indy is such a great place to stop between Michigan and St. Louis and we do travel quite a bit. Additionally my husband does business in Indy at least once a month.
Oh, and there are really only two reasons you got one star. # 1 ~ Unilocal won’t let me give less than one star. # 2 ~ Your waffle maker made the PERFECT hotel waffle, though since there was no attendant to be found to help with the broken batter dispenser, I’m complimenting the chef of said «perfect» waffle … ME!

Stayed here a few days ago on my way to Florida. Based my choice to stay here on reviews, and I was not disappointed. I stayed in a two bedroom suite. It was clean and roomy. The pool was nice, clean and we had the place to ourselves! The hot tub was hot and clean. The staff was super friendly and accommodating. I didn’t give 5 stars because they need to update a few things. We left before breakfast, but I heard it was good. They also have an airport shuttle.

**This is an update to a previous review. Although I will stick to my comment about the quality of the coffee, I have to say this is hands down the best service I have ever received at a hotel. Our group was having a difficult week and ALL of the staff made us feel like we were at home. This is priceless when you are on the road for extended periods of time. The last few days a new employee named Rachel went out of her way time after time for us in the most extraordinary and thoughtful ways! John was also very helpful with checkout, giving me plenty of time when I had a million emails to send and still pack and was losing my mind.
The one star off is for general out-​datedness (remodel coming soon) and the coffee. Also I think some of the down pillows really need to be replaced. Didn’t get a chance to try the gym unfortunately :/​
Overall a pleasant stay and would highly recommend this diamond in the rough!

I was skeptical upon arrival then pleasantly surprised. This is not a 4 Star hotel but I was tempted to give a 4 star Unilocal review. I didn’t because of the appearance and cleanliness of some of the common areas (lobby restroom, elevator, hallways and gross chair in my room-​see pic). That stuff would cause me to give a 2 star rating. I gave 3 stars because the employees were all very helpful and nice plus very accommodating. Also, the breakfast was good for a free breakfast-​and I’m picky about food. It was not bad! The location is nice for the airport but not for dinner options unless you like unhealthy food.

I was so close to making this a 4 star review but some things just don’t make the cut — like taking a cold shower in the morning. The hotel itself is fine. There are 2 buildings and I stayed in the one opposite the main building where the pool and gym are located. Like another Unilocaler commented, the gym was a warm 76 degrees, despite the 68 degree setting. Good sweaty workout so I was forgiving. The room? Nice digs. Good space. Then I went to shower at 6:45 am before I headed to the airport and shivered in cold water as I finished rinsing. I stay in hotels for 3 reasons: sleep, convenience and showers. 3 stars, no more.

I am tempted to rate at 4 stars because of the sauna — I mean gym. We asked to have the heat turned down from 79 to something more reasonable for our workout, but no one delivered.
That aside, the rooms are clean and massive, beds are comfortable, staff is friendly, but the BEST is the breakfast. Waffles, coffee, cereal, hot plates with eggs, sausage, etc, fruit, pastries, hard boiled eggs, and more. You can take anything to go, and it’s all fresh. Makes all the difference starting the day!

I recently stayed at this hotel, and to be completely honest, my experience was pretty awful. That said, I don’t really fault the hotel completely, as my issues were largely related to the abnormally cold weather and snow storm. Despite that, the hotel offered a various generous amount of points to help make up for my poor experience. Also, the real reason I’m even doing this review is the fantastic response from an email I sent to the hotel GM. I’m in the process of planning a wedding, and have found it unbelievably common for businesses to be too busy to bother returning emails and phone calls. In light of that, I was amazed and impressed at how quickly I got a response. Thank you for showing there are still businesses that care about customer service!

Although this a typical Residence Inn, the service here was great. This review could have easily been a one star review if it wasn’t for the fantastic service!
It started out we had just arrived at the Indy airport, we called the hotel and they said the next shuttle would be at 8:30pm. As 8:30 approached we were still waiting on bags, a couple came out, so we sent my dad to the pick up area in hopes of catching the shuttle and we’d be a few minutes behind him. Unfortunately, when we got there the shuttle was already pulling away. So we planned on the 9:00pm shuttle.
9:00 pm rolls around no shuttle… 9:05… no shuttle so I call and turns out the shuttle didn’t leave for the 9:00 round… not sure why but we were all getting frustrated by this time. So JD (or JR… I’m bad with names) tell us to go ahead and get a cab and they would pay for it… the bad thing was there were 4 of us and 7 bags, so we were going to fit in one cab.
The cab experience was a NIGHTMARE… the cab drivers were crazy. Fast forward to arrival at the hotel. The cab drivers are CRAZY they refuse to let us go into the lobby for the money and say that we have to pay and no third party. JD comes out to settle the crazies… but they get crazier… he appologizes profusely and pays the unprofessional cabbies. Says he sorry and even gave us a bucket of beer so we didn’t have to leave the hotel. It could have been a really bad night and the staff at the Residence did everything they could to make it better. They even apeased my father after the whole ordeal, which is hard to manage! The only thing that could have made this any better is if they could have gotten the cabbies deported… they don’t belong here… they were horrible… but that is for a different review.

Huge thanks to the management.
I had to wait for a co-​worker to come out of her room.
Two and a half hours I sat in the lobby watching TV and surfing the net.
The staff was very friendly.
I even hit up the breakfast bar and no one complained that I was not staying there.
(Do note that I am GOLD with Marriott. So I feel that I have paid my dues to earn a free snack.)
I will stay there next time I am in town longer.

Stayed here one weekend. Was very pleased. The room is quite comfortable and well laid out for an extended stay. You don’t feel claustrophobic like in some hotel rooms. The TV swivels so that you can enjoy it either from bed or from the sitting area. Very very nice kitchenette that comes stocked with plates and utensils and such. Top of the refrigerator was a bit dusty so housekeeping might want to keep an eye on that.

Just your typical residence inn, exactly what I had expected from them!
It’s pretty decent price, two bedroom $ 189 right by airport, have a shuttle that actually runs early (5am) unlike all the other hotels we called in the area! They didn’t start until 7am! The hotel itself is great but the shuttle driver needs to be taught what her job is! We had a 6:15 am flight. We went downstairs around 5, the shuttle was parked outside so we got into it. The shuttle driver was at the front desk talking to the clerk. We sat and sat and sat. Finally we got out and said something to her like umm we have a flight we need to get to. She acted like WE were being the rude ones disturbing her!!! She moseys out to the shuttle and we leave. She seems to be taking a while to get to the airport, like she’s doing it on purpose to make us late. We look at our map on our phone and wonder what the hell is she doing?! When we finally get there it’s too late, we get booked on a later flight. We call the hotel and ask if the shuttle can come back, they say yes its on the way. We wait for about 30 or so then call again. The clerk says well you have to call for the shuttle. WHAT?!! We did call you?! So we wait a tad longer and still no shuttle. We finally get a cab and ask the clerk at the hotel if the hotel will cover it because we’ve been sitting here for an hour waiting for the shuttle! She says yes. So we go back to the hotel and try to relax. The shuttle gets us to the airport in time later that day. It’s a great hotel to stay at just don’t rely on the crappy shuttle lady to get off her butt and do her job!

Location, Location, Location!
Just off the interstate and well located if you are traveling through, or need to be at a variety of different places in the Indy area. There is NOTHING close by, which is fine.
The place at first glance is well taken care of, but second glance could use a little more care, not the freshest of the Marriott properties I have stayed in. Hotel taxes seem to be high, but the cost of hotels in the Indy area for some reason are generally higher than elsewhere in the country.
The pool and hot tub are nice, and the free breakfast is very good.
This property and the other Marriott next door (either a Fairfield or a Courtyard) share a parking lot. and are off a road, that is off a road that is off a road that is off the highway. Not super easy to figure out how to get into if you arrive late at night.

Rooms and décor is a bit outdated but comfortable.
There was only one trash can in the entire «suite» and it was in the kitchen. I, personally thought it was strange that there was not one in the bathroom. It was annoying to walk into the kitchen to throw away a tissue every time I blew my nose (which was often b/​c I was getting sick).
There is a decent breakfast buffet (free). The downer for me was that the coffee was terrible, TERRIBLE. So bad that I took 2 sips and did not finish it. I am not too picky when it comes to coffee (especially in the morning) but I just could not drink this.
We were told that there was a shuttle to the airport every 30 minutes. We came down to eat breakfast and catch the 9am shuttle (for our 10:35 flight). At 9:10 still no shuttle. I go to the front counter and asked the lady when we could expect it. She said «Oh, I shouted „anyone for the shuttle“ a few minutes ago and nobody answered so I told them not to come» Um… we’d been sitting right there for more than 30 minutes and never heard her «shout» anything. My bad. She did call another shuttle that showed up within 10 minutes and we made our flight just fine. I suppose I might have been too focused on my terrible coffee to hear her «shout.»
Overall, an okay experience. The bed was comfy, so that is good.