Sparkling Image Car Wash

Great experience. Staff was courteous and helpful. I wasn’t 100% satisfied, and they gladly ran it through the wash for me again to my specifications, which I appreciated. There was a language barrier with some staff, but we were able to overcome with ease.

The latest round of post wash workers are pretty slow. Five of them slowly walking around a single vehicle instead of 3 – 4 guys turning them out like they used to do.

Call me crazy but I am scared of the car wash, so this one is my go to— they drive the car thru for you! And they aren’t joking, your car will be sparkling inside and out when they are done.

Stay away, after my detail I found that some of my possessions had been stolen, including them cleaning out my change. Called and received no help from management and was hung up on multiple times. Who steals a hat and a beach towel!!?

This USED to be both a great deal and a great experience. (Somebody must have bought a new Beemer because they raised their prices 40−50%) if you just want your car washed, go somewhere else. Ripoff.

Seems if you know one if the guys working outside you get your car worked on. If not you sit and wait over 35 minuets while other cars are being finished. Clearly they could care less about customers that are but related to the workers. The lady at the desk looks at me like I was crazy when I asked for my money back. Shame on this place. Go anywhere but here $ 16 for the privilege to wait for this long.

One of the best deals in the city. $ 6 for a car wash and $ 11 to clean the inside too. It’s not the most thorough clean but it’s great for the price. They can get very busy though so be prepared to wait.

I haven’t seen a car wash like this. All the money you spend on for the monthly full service is worth. I have been here for couple of times and every time i came here kept me satisfied.

Service is definitely hit or miss. Beware the short line upon entering. It’s the back end of the service that takes the longest. We dropped out car in line with one car in front of us today, and STILL waited 45 minutes to get the car back. I love the vacuum and wipe down service, but really hate the long wait.

Just washed my car. They don’t clean very good. You have to tell them to do it again and show them the spots they missed. They took the money that I was going to tip and I called store right away and told them. He was like no one ever complained. I was like right they just stole my money like you gonna tell me ur staff take stuff from customers. Anyway if you have cash or valuable don’t leave inside ur car.

Great job the wait was to long that’s the only thing that stopped it from getting 5 stars

They are not as consciousness as they used to be. I ran my truck through the car wash. They did the usual thing, wiped it down etc. There was still a lot of dirt and grime all the way around the truck. I looked around to find somebody but everybody had gone back inside. I found a towel and cleaned it myself. While doing this, I noticed several employees watching me but none offered to pitch in and help. I don’t know what has happened but the quality and service isn’t what it used to be.

I go through the sparkling image car wash on the south side all of the time. I go through it so often, that I bought a monthly full service pass to save money. Now that I have unlimited washes, I’ll run through whenever I have some time and pass by one. Someone tracked dirt on the floor mats? No problem! They’ll vacuum it out!
While the south side location is by far my favorite Sparkling Image in Indianapolis the Castleton location is a close second. Here’s what I like about it:
–They vacuum your car out before it gets washed. I don’t know why I like this better, but I do
–You pull up, get out, and they take it from there. Walk inside, and sit in the lobby while your car is vacuumed, washed and hand dried. Then the interior and exterior glass is cleaned, the dash is wiped down.
–Additional detailing options are available, and at this location, they have garage bays where this is done inside. I haven’t used this service because I keep my car fairly clean, but I like the fact that this location does it inside.
And here’s what I don’t like about this specific location:
–the line is usually much slower than other locations
–I don’t think they do as good of a job compared to the south side. I feel like my carpets are cleaner when I go to the south side location.
I suppose it’s just a car wash, but I pay close to $ 40 a month for unlimited full service. Which is a deal if you go more than twice (it’s $ 21 per visit). I like when they take the time to get it right, and this place does a pretty good job at it!

I would not use this place again.
I took my car in at 10:30 and by 4 o’clock it was still not complete. This was not a full detail simply an express wax and interior cleaning. Communication is horrible none of the service people spoke fluent English.
Had I read the reviews before going I would’ve known not to have my car detailed here.
There maybe other locations that are better but I would not do this one again.
I will comment on the work after I pick up my car which won’t be ready for another hour!

Great price, great service I just don’t know how you can do better if your on the go!

Awful. Avoid this place. I took my car here on a slow Sunday morning. When I got home I noticed a good size ding and scratch on my driver side rear door. I took it back and spoke to a manager named Chris. He was not helpful at all. His response was «there is nothing here that would have done that.» So why was it not there when I came in, and now it’s here. He had no answer or solution. I asked for the corporate number. He told me I could call his GM who will decide if it needs to go to corporate or not. Thanks Chris, very helpful.
When asking what their policy is for incidents, he could not give me an answer. All he would say is «there is nothing here that would do that.» It’s a car wash, thousands of moving parts and things touching the car. There is most definitely something that could do that. Especially when I watch the guys drying the the cars put the rags on the ground and pick them back up to continue drying the cars. Rocks, nails, anything hard.
I expected more. I cannot imagine this is the first time this has happened, and by the looks of how seriously they take responsibility, it won’t be the last.

Sparkling Image Car Wash can be hit and miss in terms of service and what gets cleaned. I generally get the Work’s, and I just know certain areas will not get cleaned, i.e. the center console cup holders and the automatic stick shift as well as the side of the doors. There are also times where the mats will not get put back right and/​or you will end up with horrible streaks on the windows that you may not notice until you’re driving at night.
Usually your car will be cleaned within 15 minutes of getting out, if you don’t chose the express service; however, this place can get extremely crowded on weekends and the first nice day after snow. The price is OK. One good deal that they offer is when they sell their car wash books, by 3 washes for 5. They usually sell these during the winter holiday and father’s day.

They detailed my car and did a magnificent job.
My car is 8 years old. The carpet and upholstery look like new and the dash and console sparkle.
Anything they found under seats that had possible value was put in a plastic bag and left on the front seat.
The staff was very friendly and courteous.

Love this place. Why on earth have I not been here before? This place got people in and out quickly and did an excellent job on cleaning the inside and outside of my car. Best of all the price was reasonable and they accept coupons.

Seriously… your car can be washed and completely cleaned out inside for either $ 14 or $ 25 depending on how many extras you want (wheel brite, underbody, etc.)… amazing.
I LOVE this place. They are always super friendly, it is clean, and they do a great job of cleaning all the dog hair out of my ride.
I will say, I am not used to hopping out of my car right at the beginning and going inside to pay, but I could get used to not having to endure riding through the freaky underbelly of the car wash itself. Plus – you can get some greeting cards in the lobby while you wait. Bonus.
I will be back for sure.