Travel Leaders Indy

Courtenay was very helpful in setting up our honeymoon to the riveria Maya. I told her the resort and dates we wanted, and she was able to have it set up and ready to go in one day. The airline times she picked were great, and she also arranged all shuttles. The pricing was competitive to other quotes we got online. Overall great service.

I was very disappointed with the services provided by Travel Leaders Indy. I worked with Courtenay in planning a trip to Europe this summer with my husband and another couple. I gave her our budget and details about where we wanted to go, what we wanted to do, etc. I also indicated that each couple wanted separate hotel rooms. She was very quick to get us an itinerary and planned everything through Avanti. We wanted to make just a few changes and she then told us that the quote she gave us was only for one hotel room. When she made this change it put us well above our budget. She also didn’t seem to listen to any of the other changes we wanted to make. I have been to Europe before and inquired about specific hotels that I know are budget friendly and also nice and she indicated that Avanti didn’t have those hotels. When I told her that her itinerary put us well over our budget and inquired whether we had to use Avanti she just never responded. I ended up booking through STA and they listened to exactly what we wanted and we were well under our budget. I was very disappointed in the skill, lack of communication and lack of professionalism with this company.