U-Haul Moving & Storage at Keystone Plaza

It can be busy here at times because they have very little help, but the staff is knowledgable and courteous. I enjoy coming here to refill my propane tanks.

I had to make trips to THREE other locations that were Uhaul affiliates because this shop said they would honor my free month of storage. They were mistaken so I ended up back at this location. Not sure if they were trying to screw me out of the free month of storage that I had earned from renting a truck for cross-​country moving last month or what. The people working there were almost zero help. With mislabeled units on their manifest and no access to any other store’s availability they did nothing to move me in the right direction. I had to settle in a unit half the size I was promised. I was a Uhaul fan prior to this interaction but I will definitely not be back to this location if I have a choice.

Nah. Won’t do that again.
FIRST: they didn’t have my truck for me. So I’m all «no biggie, we can just go to another location» to which the first employee (at the storage facility down the street that my email told me to go to…) was super understanding and told me that I would be credited $ 50 for the inconvenience. SUPER! That’s awesome, I appreciate it. So I gather myself and get to this UHAUL and…
NO $ 50.
Ok, I get it. But my land. The employees here were as rude as Satan in a church. For crying out loud. Please do not just stare at me and accuse me of lying when i have the email AND text message that you sent me confirming my reservation. To be honest, if I hadn’t had to move on THAT DAY, I would have marched out and gone somewhere else. Like really, THAT bad. Ugh. I’m shuttering at the experience.
SO: it may be affordable, but I will pay up to go somewhere else whose employees can find it in their heart to not stare at me like I have 6 cats dancing on my head during the entire process.

Awesome experience; needed something quick & cheap to move two wing chairs. They were open on New Years Day, 19.95 to rent a pickup truck, got me in & out in minutes. Since they were right around the corner from my house & the chairs were right down Keystone, the gas & mileage were practically nil. Very pleasant employees, very clean & easy to drive Ford pickup, all under $ 30. Only hitch was when I got home with the chairs, some Jehovah’s Witnesses were there. No holidays for them! But I recommend this Uhaul & I’ll remember them the next time I need to haul something fast.

I’ve rented from this location at least 5 times. It’s a corporate owned store so you won’t have to put up with weird idiosyncrasies and pricing anomalies like you would at a «mini» (mom and pop shop). They have the dual-​axle trailers here and there’s a UBox warehouse. Service is pretty quick usually and the employees hustle. I’d rent from here again. Very convenient too, it’s next door to a gas station if you forget to fill up before returning your truck!

They always seem friendly when I come in. Never had to wait like some other locations.

AVOID THIS UHAUL AT ALL COSTS! THEY DO NOT CARE ABOUT CUSTOMER’S SAFETY! There is a reason your company was in the running for ‘America’s worst companies’! One example goes as follows:
When I was moving from Indianapolis to California my truck broke down TWICE due to a faulty piece of equipment. This put my family and I in life threatening danger and each time we were significantly delayed. We finally made it but due to the delays we were forced to drive straight through the 35 hour trip.
Then, the drop off location was terrible and I even ended up getting cursed at by the owner of the drop off location for giving his mess of a gas station a ‘would not recommend’ on the survey that I filled out honestly (As requested by uhaul, some thanks I got). Next, I was told by uhaul that I would not be able to pursue my complaint because the crooked drop off guy said there was nothing wrong with the vehicle but only after charging me a $ 30 ‘fill up fee’ [the drop off is literally a gas station and the gas needle was the faulty part of our truck].
Anyway, I spent hours pursuing my claim and thought I was finally going to be taken care of when a VP took the time to call my cell after reading the reviews of the drop off location. He gave me his word that I would be contacted within 72 hours. I was never contacted and it is clear Uhaul just wants me to give up so they can keep their precious profits. To the VP who gave me his word I would recieve a call, you and your co-​workers should be embarrassed by your actions and your company’s reputation. You have lost me as a customer forever and as promised, I will continue my campaign to warn others about your terrible service and depraved indifference towards customers. I voted you worst company… even over EA games [which should tell you alot]
Go Penske, go enterprise, go anywhere but here.

Apparently, reservations and confirmation numbers mean nothing at this location! Use another company. Period.