Urban Styles Furniture

Ordered furniture in February. The sofa came damaged! I sent them a picture. I called Mike and he said the material would settle after a while. Don’t think so! I just paid a lot of money for a new piece of damaged furniture? It is June 8^th and have yet to hear back from them. I call at least twice a week and still nothing! I wish I would of read the reviews first! Don’t shop here!

To start, Urban Styles is a cool store to walk through and I thought the staff was pretty friendly. Unfortunately, if you every want to actually possess furniture, you’re better served shopping at literally any of the other thousands of furniture stores in the Indy area. Clearly an oxymoron, their «Delivery service» is just the opposite: they don’t deliver. Instead, they give you excuses and perpetually broken promises.
Unfortunately, we had to cancel our order after almost 3 months when the items never shipped. We bought a sleeper sofa and 5 bar stools and were told that they would arrive between 2 – 3 weeks. We had to call into the store to get updates on our shipping. Urban Styles gave us multiple drop-​dates and deadlines that came and went without ever giving us a single update; each time we had to call in and ask why the couch hasn’t arrived by the promised delivery date. The last time we called in, we explained that we had just moved to Indy and have already had to reschedule friends and family visits a couple times since the sleeper sofa had not yet arrived, as promised. They promised (again) that the couch had been picked up at the manufacturer and was on route and will be delivered the following week. Sure enough, another broken promise, another missed deadline.
Your hard-​earned money should be spent elsewhere with more-​deserving businesses.

So where to start. Ok lets start here… this company is probably the worst I have ever dealt with and would love to talk to the owners or at least someone above the worst managers ever but I am unable to do so because they will not give me that information. I have never dealt with such horrific customer service as this. If I could give them 0 stars I would. I ordered a couch in February 2016 which I was told would be in 4 – 6 weeks. April comes around still no calls or couch. I called several times before I got an answer of the fabric was on backorder. Time goes by again still no calls. Finally I get a date set up for delivery and they deliver a couch that is cut by what looks like a box knife and another piece is broke. The manager informs me he has a couch for another customer that he will «give» to me. So more phone calls were made to set up a delivery date. I wait all day for delivery and call them to see if they are coming soon and then was told they had the wrong couch. Neat! So this was April… we are now at the end of May and still no couch. I called close to 5 – 6 times. Jimmie calls to finally set up yet another delivery time and ask what pieces were to be delivered. I then advised him they that should probably know what furniture they were going to deliver if they had to wait this long for the order. He then replied with «WELL THEN I GUESS WE WILL JUST GUESS». WHAT!!! I told him this was the worst customers service I have ever dealt with and wanted to to talk to the manager that was above him which was Mike which is not any better with returning phone calls but so far has been nice. I am just dumbfounded with everything that has went on with this company. I am afraid to tell them I don’t want their furniture anymore because I’m afraid I would never be reimbursed the cost of this couch. However this mess is still not over because I have a broken/​cut couch and now dealing with rude awful managers.

Little pricey, but lot of special choices Mike an his staff make it an enjoyable experience… always walk out happy even if the wallet is alittle thinner

worst store ever!!! BAD CUSTOMER SERVICE!!! Buyer beware. Mike… is scandalous… can’t be trusted… and rude. all these negative reviews are here for a reason… take your hard earn cash elsewhere!

So, I have to admit that when I walked into this place last week with a friend, we didn’t see anything we liked (but plenty of stuff to make fun of). I left writing this place off figuring I would never be back.
Then I talked with Joanna B who had bought her couch there not too long ago and said she really liked what she got. Had I missed something? The only reason I went back was because of Joanna B, and I’m glad I did.
When I went the first time, I made a left when I entered the store. This time, I took a right and found more furniture than I saw before. Artwork lines the walls and every available space is filled with retro merchandise and locally scattered items for sale, like a coffee table shaped like the state of Indiana and various maps.
I found a sectional that I really liked that I’m 90% sure will fit in my place. Even after measuring it several times and knowing the dimensions of the room I have to work with, I still won’t believe it until I see it in there to be absolutely sure. I walked around for quite awhile looking at everything else in the store and might end up buying a table from them too, especially if it’s still on sale!
That’s right. my $ 1,600 couch was 40% off, which I consider to be one heck of a sale. Delivery was $ 99 and I was told it would be in and available for delivery way before I needed it. I couldn’t specify delivery times while at the store though, so my request for something to be delivered later in the day was noted but not guaranteed. I’m hoping I can get this taken care of when they call me 48 hours before delivery.
The price of the couch was good, but some of the other items were expensive. For example, the pillows that were on the couch were $ 70 each. A bit too much for me, so I’ll have to find pillows somewhere else. Shame too, because I kind of liked them.
This store takes some time to go through and really see everything, so plan accordingly.

Really interesting store with lots of fun things. However, their customer service ends after they swipe your card. We purchased a media cabinet that they had to order. Never heard from them and when we called to follow-​up, they seemed disinterested. We arrived the day they said it would be there and they said the truck didn’t show up. No call once again so we had to come back. I spoke to the manager there asking several questions regarding the return policy in the event of potential damage and he became defensive and combative with us. Great store but if you’re looking to purchase furniture, don’t expect a positive buying experience.

By far, my favorite home décor store in the eastern United States. So many ideas and choices! It’s pricey, but this is a Pinterest girl’s paradise. This store has a lot of art and décor and little of everything else, but not your usual things. Just take some time to visit this store and make sure your phone is charged. You’ll be taking lots of pictures for your own ideas.

What is urban? I thought maybe contemporary because (sub)urban sounds modern. However, I don’t know what the owner meant when he/​she came up with this name of style. They have unique /​odd things and much more than furniture. Items for purchase range from jewelry to books to exotic material to artwork of US Presidents to even a Fortune Teller machine. I like their white petite rocket (rocking) chair. Also, I saw typical silverware with open-​ended wrench as the handle (but would be more useful if different size wrenches) as a set of 4 pieces for about $ 90. Big items were quite expensive and out of my price range and style.

I was thrilled when we walked into this place. The furniture is so unique and they have a huge selection. We also lucked out because they were having a sale that day. We were able to find a couch that we both agreed on, which doesn’t happen often, and the price was in our range. We talked to Isabel who helped us order the couch and gave us some more information. She told us that they had the couch we wanted in stock and we would be able to pick it up at our earliest convenience. Tuesday, right before we headed over to pick up the couch we received a call from Isabel letting us know that it would be over a month for the couch to be ready. What??? I asked to speak with the manager to see what could be done, as we had already made arrangements in our home for this couch. He was supposed to call me back but never did. I have called back twice and they told me the first time that it was supposed to be expedited. I called again after 3 weeks and was told that they are still not sure about when it will arrive. Although, I love the furniture, I wish they would have been more honest about the availability of the couch. The fact that they told us it was available feels like a sales tactic at this point. Chances are we still would have purchased the couch but would have been left with a better impression. At this point we are left with a bad taste in our mouth and still no couch.

Interestingly, the first item on the «About» page on the website speaks to employee commitment to service. Unfortunately this is not the case. After experiencing a difficult delivery coordination, the sofa arrived damaged. This was in mid May. As of now, 4 ½ months later, there is no resolution, no plan for one, and not one returned phone call.
Fun and stylish things are available in this nicely merchandised store, but like the roulette wheel Phil B mentioned in his review, thats the chance you will take when you buy something here.

Same experience with Jennifer as the person mentioned above. We paid for our dining room set and bar stools the first week of May. It’s September 24 and we are still waiting for some of the chairs. Customer service all around is awful. I have spoken to both managers and no one calls you back. I emailed Jennifer a few days ago and still haven’t heard back. I will be calling them again today as soon as the store opens. Very cool items in store, but would only purchase if it is in stock.

I can’t vouch for the delivery problems other reviewers seem to have, as I haven’t bought a large piece of furniture here, but as for the store in general: Wow! I love this store! It’s a nice place to walk around and get ideas for your own home. It’s also ideal for gift ideas, too, as there are all kinds of doo-​dads and sundry items that you can’t find in most stores. There’s even a whole section just for Christmas ornaments and holiday stuff.
My favorite part of the store is toward the back, which is where there are free snacks! There is also a barista there on the weekends, slinging coffee, apparently, according to a sign (there wasn’t one when I was there, as I visited on a weekday).

Terrible experience with urban styles. Especially with Jennifer. After paying our furniture off and determining a pick up date, we were promised that our furniture would be delivered by then. When we arrived to pick up the furniture, they had no idea where it was a questioned if we even paid it off. They continued to keep promises about when it would be here. Luckily we got it almost two months after we paid for it. Absolutely terrible customer service. When calling to inquire about our furniture, we were told they would look it up and call us soon only to never call back. Save yourself the hassle!

Really cool stuff. If I had deeper pockets there were a dozen things i really liked. Like the skull pillows that were $ 159.99 each. Or the skeleton halloween statue that was $ 199.99. Or even the roulette wheel that was $ 13,000.00. Kidding about the roulette wheel. Even with deep pockets it was a but too muchy.
I appreciated that after we told the salesman we were just in to look he left us alone. Nothing I hate more then a salesperson that glomms on.
Once I hit the lottery i will be back. For the Venetian Glass chandelier.

Update: had the SAME issue with another cushion. Tried to use the warranty that we bought, just to find out that ‘wear and tear’ isn’t covered? Mind you we have had the couch for 5 months? Took it in, Mike expressed his displeasure with my last review and told me to call the manufacturer myself after it took him 3 weeks just to call it in the first time. Once again, very displeased.

I love the urban styles store. I was referred by a friend to work with Jennifer. I had a great experience. The styles are so different, like nothing else around. I will continue to work with Jennifer in the future.

We were running errands around Castleton this weekend and my husband hit the brakes on the car when he saw a huge Hulk statue outside of this place called «Urban Styles Furniture»…we instantly decided we needed to check it out.
I’m so thankful we did. Where was this place a few years ago when we bought our house & I was looking for eccentric décor? They have an amazing mix of edgy furniture & home goods. Some of the most unique items are pretty pricey, but they have done very reasonable items as well. If you are on the lookout for a fun wall hanging or painting, a unique room divider for a loft, a non-​standard bookcase, etc… This would be a GREAT place to check out. We will definitely be adding Urban Styles Furniture to our Castleton errand rotation. I can’t wait to return (with measurements for spaces I want to redecorate…)!

— Actually owned by «Furniture Discounters». Don’t be fooled
— You should order same item directly from factory, not this place
— Estimated 4 weeks delivery = Took 9 weeks
— My sectional arrived 100% Wrong orientation
— General Manager (Mike) & Assistant Manager (Jennifer) are incompetent and will not be unavailable if you have problems
— Their customer service makes calling Comcast sound like fun

Worst shopping experience in a while. We purchased a couch/​love seat and a kitchen table/​chairs.
The couch: was delivered on time but all the packaging (plastic and cardboard) was left for us to discard of. Not a huge deal but just seemed odd. I called to see if this was normal and told that it was not and that they would get back to me to make up for the trouble. Never heard back.
The kitchen table and chairs: This was bad. We were told that it was in stock and would be delivered within a week. That week passed and were told it would be another week. This happened 4 times, the last time they said it would be probably another 10 days. After all said and done it was delivered 6 weeks late. What was delivered was 3 boxes for us to assemble all the pieces. We were never told this was the case. We are leaving for vacation tomorrow so I’m really looking forward to coming home so I can assemble the pieces.
Multiple times I asked if they could do something for us for all the delays. Each time I was told «let me get back to you» and this never happened.