Waxwerks

I would be very careful about taking your car here. I took my car to get a remote start alarm here, they said it would take maybe a day or two they want to taking nearly a week. On the inside of the car and the wiring is a complete mess, and the area around ignition key looks like someone tried to break into the vehicle and steal it. I can’t speak about the other services so this rating really is based just on the remote start alarm process that I went through. Also they never told me they were going to bury the key in my car. So when I showed up I had to go home get another set of keys come back then I only had one set of keys! Nobody let me know the situation at hand. This required me to take my car to the dealership and back to them and back to the dealer.

I have used this waxworks location many times to tint the windows on several different vehicles I have owned over the past several years. They seem to always do an excellent job, in a timely manner, and at a good price.
They also give you a lifetime warranty on the tint as long as you own that vehicle and keep your receipt. I have not had them do any other installs such as alarm systems or stereo systems but they seem to know how to install window tinting very well.
The staff is usually friendly and helpful. The waiting room although small does have a lot of their items on display so at least you can walk around and look at those while you are waiting on your vehicle to get finished, if you’re unable to drop it off and come back later.

Had the folks at Waxwerks upgrade my speakers and put in a Bluetooth capable stereo. They did a really great job! They were courteous and professional. It didn’t take them long at all either. I couldn’t be more pleased. They have a great selection of speakers and stereo systems. I have no problems recommending them and their work.

Their work isn’t perfect 100%, but it’s a lot better than other places in Indy. The staff and prices are great. I highly recommend them.

Summary: Avoid this place if you value your time, or value your money.
Wanted to get my headlights retrofitted. For those that don’t know, this is updating the headlight halogen projectors to those meant for xenon/​HID output (read up on it). When asking around for estimates, the response I got was the same from everyone: «we don’t do that, try Waxwerks». After about 5 different tries and places, I walked in to Waxwerks and asked if they did retrofits — I got a response of ‘no’. I then told them that this location was the place multiple people referred me to, and if they didn’t do it, do they know some place who could. After a few more seconds of chatting, the conversation led to me providing them instructions from manufacturer’s website. They looked it over, and said they could do it.
Fast forward 3 months.
Saturday. I walked in with parts and instructions in hand to arrange an appointment. Told me to drop off the car on Tuesday night. Left the parts with them, as they said it’d give them some time to research.
Tuesday. I dropped off car and asked for an estimate on time and price. Response was, «we’ll have it done tomorrow».
Wednesday. I called in for a check up. Response was that it was going to take one more day, as it was harder than expected.
Thursday. I called in for a check up, they said they’re going to need another day. The response was: we got the work done, just need to get the connections right. It’ll be ready tomorrow.
Friday. I received a call this time. They said that they were going to need more time. Something about issues with getting the headlights in, but it would definitely be ready tomorrow.
Saturday. I called in for a check up. When the guy I’m working with (Ryan) gets on the phone, he asks «What’s wrong with the HID’s?». I respond that nothing is wrong with them. He then asks, «Why are you doing this?». I say to produce a better output and reduce glare towards upcoming traffic. At this moment I really realize that they must have not touched anything. These are the questions to have asked on Wednesday, not Saturday. I then take a cab over there. Upon arrival I see my car parked outside with one headlight out. I go in, see the headlight in Ryan’s hands and begin to ask him what’s the problem. He responds with:
«The parts we’re installing are the same as the parts coming out, I don’t know that this is going to change anything». (They do. 1: they fit in there easily because I purchased a plug and play kit; 2: a simple search on ‘retrofitting headlights’ will generate lots of reasons why this is done/​endorsed/​popular.)
«I’ve worked on lots of Accord headlights, but never had so much trouble taking one apart — is this aftermarket?» (This was not the case at all. All parts are stock.)
«We’ll get this done today». (Spoiler: they didn’t.)
I end up staying there. As frustrated as I was, I maintained friendliness. We talked a little and it appeared that he completed one headlight while there. Saying that he’d finish the second one the rest of the day (they were closed at this point) and would have it ready Monday morning. To which I then responded for confirmation, «So — I can just come here Monday morning?», he responded «Yes». I pay for another cab ride back home. (Coincidentally — when the cab driver picked me up, within 2 minutes of talking he said, «I’ve never heard a good thing about Waxwerks», to which I responded, «You still won’t from me».)
Monday. I arrive at 9:30 am. I get Ryan’s attention, say hello — and he responds that he didn’t call me. I reminded him that he told me to come in Monday morning with the expectation that my car would definitely be completed.
At this point I’ve gone 6 days with no car.
I again, decided to stay in the store. However, my frustration boiled so I asked Ryan to just put everything back together and stop. He said they were far from ready, needing to still work on the second headlight. I asked that whether it’s done or not, just seal it, I can’t waste anymore time here. He went back, returned and said he’d have it ready in 1 – 2 hour (s). When they completed the work, we walked over the behavior I wanted for the halos, and I asked him if the headlight was sealed well enough to prevent condensation — he said yes, and that it’s covered under their warranty.
After 2 days pouring rain, when the sun broke I took a better look at the headlights. I see: heavy condensation in the driver-​side headlight, the trim where the halo was mounted is broken (it looks as if it was done so intentionally), the cracks around the trim are severe. The work was garbage. From a company that says they do 2 – 3 halo jobs a week, you definitely would not know that from looking at my head lamps. There’s no way I will leave the headlights like this — so I’m now going to have to replace them and be in the hole the parts and ‘service’ cost from the project.

I almost didn’t go to waxwerks because of the negative reviews but glad I did. They did an awesome job tinting my windows and Ryan, the manager, is actually a pretty cool guy. Will definitly be returning for future tinting jobs.

I have gotten all my stuff done there and they do excellent work. I give them 10 out of 10 .
And I stand by them 100%. I trust them to do anything to my car.
That Scott L is a a** hole, he is a liar.

While I have read many mixed reviews for WaxWerks I have taken cars here in the past many years ago and always received excellent service.
I recently took a new car there and I immediately realized there has been a definite change in personnel. I imagine there has been an ownership change since my last visit several years ago.
I dropped off my Hummer and was told it would be ready in three hours, it was ready to go when i returned to pick it up. The window tinting looked awesome, there were a few spots/​bubbles that they assured me would «Dissapear» within the two week (14 day) «Curring» period. I don’t remember these bubbles the last two times i had my cars done however if they go away as the tint «cures» I will be very happy with the job, if they do not Im going to be pretty upset.
While I was there I spoke with Ryan about some other work and he ended up taking my side step bar off the vehicle and sandblasted and re painted/​powder coated it as it had a imperfection in the paint. he gave me an estimate and said he would call me when it was ready. Three days latter he called and said it was ready and i went to have it put back on and it was flawless, I was very impressed wight the job he did and the cost was exactly what he quoted actually the lower of the quote.
I will defiantly take back any type of work like that! i will also update this review in a couple weeks and let you know how the «curing» process went as Ive seen it mentioned in several reviews here.
Also they give a «LifeTime» warranty and as long as you keep our receipt and paperwork they will gladly take care of any problems that might arise.

I took my car to get a full detail on ⁶⁄₂₁. I had an appointment booked for 9:00AM.
The good: My car left in pretty good shape. My car had been vacuumed, the upholstery was washed and clean, and the car was waxed and washed. There were some obvious spots where someone didn’t apply Armor All (or whatever protectant they use), but those aren’t too bad. The price was $ 179 plus tax, which I found pretty reasonable.
The bad: When I dropped my car off at 9:00 AM, I was told the car would take about three hours and I’d get a call when it was finished. Three hours seemed reasonable for a full detail on a Saturday morning. However, I never received a call. Ever. I knew they closed at 4 so I had someone take me over a little bit before they were supposed to close. I saw someone working on my car. At this point, they were technically closed but still working on cars. The woman behind the desk told me it would be at least another half hour. I asked «is seven and a half hours for a scheduled detailing normal for you?» and she replied «We are very busy and have some people’s cars that won’t be done until 6.» I was not happy with this at all. Why on earth would you not have someone call to say «We are swamped, and expect your car to be done around X instead of noon.»
I worried they’d rush the job since they were so «swamped», and it seems that they did. I am happy they cleaned my car, but for the service and time it took to do the job I’ll go elsewhere next time.

I had a very good experience here!
I had my interior cleaned (it was baaaaaad)!
They did a great job and the price was very reasonable.

This place knows there stuff. I called and asked about remote starts. They told me the different options and prices, which are a little cheaper than everyone in town. Very helpful and knowledgeable. I made an apt for Friday afternoon to drop it off at 1pm, but was running a little behind and didnt get there till 3pm. They said no problem, pulled it back and it was still done before they closed at 5 30pm. Ive also had tint done here, professional all the way around.

So I called this place to see about getting a remote start out on my car. The person was friendly and helpful but told me I would need to come in and speak with their installers. So I go in and all is well. I schedule an appointment to get both a remote start and my windows tinted. 2 days later about 30 minutes before my scheduled appointment get a call saying their installers were in a car accident and they weren’t going to be able to get it done as scheduled but would call me as soon as they had a better idea of when they could accommodate. Long story short they never called back. Never!
What business model is this? Never call customers to reschedule appointments that they canceled. I went to the dealer and what Wax Works was saying would take 4 hours only took 1.5 there.

I used Wax Werks to install a subwoofer and amp that I bought myself. They charged $ 100 for two hours of labor, so that seemed fair. I stayed in their lounge, which was really small and they only had one channel on the tv. I can’t complain too much there.
After the install was complete I got in my car to check everything. I immediately could tell they didn’t unplug my battery to do the install because my door lock and trunk release fuse was blown. Blah. I turn on the radio and my chimes had been turned off, even with the $ 130 interface I bought and installed when I put my aftermarket stereo in the car. So now I need to find some time to get behind my dash to turn them back on. The sub was positioned fine in my trunk and the amp was attached to the box. The wiring is all good too. It turns off when my ignition turns off, so it doesn’t drain my battery.
In conclusion the guy who installed the sub could have been more careful not to mess up my current settings in my car, but I wouldn’t have been able to install this myself! I’ve seen their detailing and tinting services and they all seem top notch, so I’ll throw them 4 Stars.

If you expect a lot of education, information, friendliness, aftercare, etc. don’t go here. I pass the store often since they are located in the Castleton area not far from the mall. I stopped in to get a quote because you cannot find pricing on the internet. I like the fact that he wrote the price he quoted me in the book next to my appointment. I like the fact that their prices are reasonable.
What made this an A-​OK experience for me is the fact that he tells me don’t roll the windows down for 5 days — okay — you should have told me this before and it will take a month to cure — whatever the heck that means. I don’t work on cars, and have no idea. So, when I get in my car my mom asks why do your windows have so many bubbles in them… I get out the car and go back in and he says «yeah, this what I said — it will take a month for it to cure.» okay so that means the bumps will go away. He looks at me like yeah, duh. No kidding.
I’m a reader. Could you have given me a brochure or a pamphlet? Also, if I would have known I couldn’t roll my windows down I would have waited until I had a rental car since I travel frequently… I use my windows to get coffee, drop off library books, pay for parking, etc. It is toooooo cold to be opening up the door trying to get a ticket to enter the parking garage!
if you want a detailed invoice that explains your warranty coverage (suppose to be lifetime) keep looking.
If you have had your windows tinted before, so you need no explanation than by all menas this is the place for you!
I didn’t even know if I could wash my car immediately of if that would damage the «curing proces»…