Wheaton World Wide Moving

I moved from CA to FL last year and selected Wheaton as my carrier. This was my 11^th interstate move so I am an expert at this. I carefully researched the company after some friends of mine used them to go from CA to OH with good results. This was the absolute worst experience!
In summary:
1. Carrier refuses to pay full amount of verified claims.
2. Carrier refuses to acknowledge that shipper paid in full, including FRVP; therefore, carrier is deducting the cost of the FRVP/​deductible option of $ 405.00 from the total dollar amount claimed.
3. Carrier refuses to acknowledge that two cartons were lost and, thus, is refusing to pay for content replacement.
I have documentation to prove everything, which was sent to both John Weissert, VP, Revenue Accounting and Claims, and to Wheaton Claims Department. The claims dept. sent me 2 checks for reimbursement but still owe me $ 700+. They are in breach of contract as well as in violation of tariff laws. Because of the missing cartons, they are also guilty of theft.
I also need to mention Willy’s Transfer and Storage in West Palm Beach, FL. They are the local Wheaton representative. Mike Long is the VP for that facility. He was verbally abusive to me, which was utterly shocking. He made it seem like everything was my fault instead of admiiting fault themselves. There were several incidents that involved he and his group but I did not itemize them here. I am not writing a review of them in Unilocal for fear of retaliation (he knows where I live). Yes, I was that afraid from his behavior.
Wheaton is ignoring my claim as well as the demand letter sent to them from my attorney. That is because they do not care. Also, they know that most people will not pursue the issue, but I will. I have and I continue to do so!
DO NOT USE WHEATON VAN LINES UNDER ANY CIRCUMSTANCES (including any corporate moves)!!!
Just in case a representative from Wheaton reads this, my order number is 0003 – 1204. Just in case you are one of the ethical ones who want to follow up on this and have a desire to conduct fair and just business practices. I will be willing to pull my review if my case is resolved satisfactorily.

Be extremely careful before hiring this company, soon I will post damages and show how they respond and handle this situation, they have a hoorribile customer service and damages are handled as a joke and pure mockery
Do not do this mistake Wheaton moves your life but downhill

The office staff in NJ was very easy to deal with and were very nice, but I can’t say the same for Jessica at corporate. Her customer service needs some work. It took her over a month to respond to my request about a missing box and broken table. I left a few voice messages that weren’t returned and she was rude about that. This is no way to conduct business. She didn’t even care that I was going to not recommend them and was very condescending. They broke my table on their truck and she won’t take responsibility for this. I’m not done yet. I have many friends in social media and if my situation isn’t resolved, I will be spreading the word.

DO NOT USE WHEATON. I would rate them a «0» if it were possible. Just place your personal belongings in a pile and set them on fire; they will be in better condition that way than the condition Wheaton will deliver them in. There is not one piece of my furniture that isn’t either broken, lost or damaged. They lost our boxes, and one of their workers had a bowel movement in a bag and stuck it into our furniture. They took our furniture apart and lost all the screws. When they came to pick up my belongings, the driver and the movers were fighting in the street in front of our home over money. The movers quit and my husband had to move our boxes out to the street so the driver could load them. When they arrived to deliver our things, my husband had to break up a second fight and even agreed to pay the extra money the movers demanded so we could get our stuff off the truck. This move has been a nightmare. I have never seen such poor and unprofessional service in my life. We were on the phone the entire time with Melissa, the move manager, and she told us there was nothing she could do because Wheaton contracts out all the labor. We asked Melissa to at least call the drivers company to seek help on our behalf, but she just told us the only thing we could do is place a claim on EVERYTHING. We purchased the extra insurance, so now we have to hope they will help us. Melissa did not care that one of the movers stated, «If I do not get what I am owed, I will come back to your house and it won’t be good.» We paid upfront for our move, so we’d already provided the funds for his services. The driver agreed to get the extra money he requested just to get him to stay and unload our stuff. Once he done the work, the driver told us that the mover would not be paid the extra money, and not to worry because he would be lead away from our home. I was so scared. Trust me, I had every reason to be. They do not send the best of mankind to move your furniture. Apparently, this is not an isolated issue. The driver assured me that this type of thing happens all the time. Supposedly, the movers just show up and demand more money from homeowners all the time. Beakon and Wheaton are the same company, so avoid them at all cost. Unless you want to pay 10 thousand dollars to a company to only have all your belongings destroyed and have a thug threaten to come back to your house and slit your throat (his words, not mine).
Update: I emailed the marketing department my order number. I’m sure I will continue to get the brush off, but if by a slim chance they decide to rectify the situation I will update the post. Don’t hold your breath though.
Update: I made a call to our lawyer, and he has contacted our bank to dispute payment to WHEATON. He brought me to the realization that we paid a company $ 10K dollars to vandalize all our belongings. Our next call will be to the BBB. You can’t put BM in your customers personal belongings.

My experience was awful. The guys were supposed to arrive July 4 to pack for an international move. They never showed up. I had to call all of creation to find out they changed their plans and were going to pack and move all my stuff on Monday the 7^th. How nice of them to tell me. They packed everything and at the end of the day, I was taking a flight with my dog and kids. I spent the last minutes in my house running stuff that they forgot out to the truck. A frantic mess to say the least. No walk through, just rushing. Fast forward to early September. Come to find out my unused checkbooks didn’t make it over to the destination with the other stuff from our room. And someone went ahead and started cashing checks all over montebello and pico Rivera in our name. We are out $ 3700. Not only that, they forgot a bunch of stuff in the house. Insurance doesn’t cover the checks… we can only hope the banks will refund us… shameful…

I do not usually write Unilocal reviews. But my experience with Wheaton is so horrible that I feel the necessity of sharing it so future movers will not get into the same situation.
Where should I start? My move was from midwest to west coast. I first scheduled my move with a Wheaton agent that my company suggested. I called her and she provided me with a quote and scheduled pick up and delivery window. The quote was higher than some moving companies was a lot higher than most self-​pack options such as U-​Pack, but since it was a couple hundred bucks below my company’s allowance for relocation expenses, I agreed to it. This turns out to be a big mistake because the final charge is based on actual weight, which could significantly differ from the quoted price.
At the time of discussing quotes with the agent, she told me that I should be expecting a call from the movers several days before the scheduled date. 3 days before the scheduled moving window, I haven’t received any calls from the moving company which was supposed to pick up my stuff. So I called the moving company. A girl picked up the phone. She apparently couldn’t find my information and asked me to leave a message so someone else will call me back. Guess what? I waited for 24 hours and no body called me back. I called them again, and this time a guy picked up and told me the moving trucks will arrive in 2 days at 10am. I frantically ran downstairs to my apartment’s management office and requested a reservation of the freight elevator. Unfortunately, due to the late notice, someone else has booked the freight elevator for the same time period. Frustrated, I booked the only available slot (9am) for that date hoping I could at least move my stuff downstairs before the moving truck came. On the afternoon before the delivery truck was supposed to come, I received a call from the moving company telling me that the movers will come over to pick my stuff tomorrow at 9am. Despite of the late notice and lack of communications, luckily at least everything worked out.
The move itself was fine. The movers arrived about 10 minutes early. They were professional and packed my mattresses with boxes. They were able to get everything out of my apartment in an hour. So far that’s the only positive thing I had with this move and that’s why I am giving one star.
After they moved my stuff, I stayed in my apartment for a couple more days to clean up. 11 days later, after driving a long way, I finally arrived at my new apartment in a west coast city. Since I haven’t received any information from Wheaton and I was already in the middle of the delivery window, I figured I should gave a call to Wheaton. I first called the destination agent, and the guy said he couldn’t locate my shipment. I then called the origin agent, and the guy there also said he couldn’t find my stuff. Frustrated, I contacted the lady who booked my move. The lady cc’d me in her email to the destination agent. The destination agent replied that my shipment was just loaded at the origin yesterday. They loaded my stuff 10 days after picking it up! Coupled with this bad news, I first learned that my shipment was overweight so my actual cost was more than $ 800 bucks over the quote! What a scam! They didn’t even tell me it was overweight until I asked. In an effort of trying to lower cost, the lady took off the charge for shuttle at destination. That was the first time I realized that I didn’t really need a shuttle at the origin because the big truck can park at my apartment. Yet, I paid for it despite that I told the agent the big truck can park in the alley facing the back door of my apartment.
Continue on. Although my shipment was just loaded and it was already in the middle of the delivery window, I still had the hope that my shipment will arrive on time. Unfortunately that hope was too good to be true. 1 day before the last day of the delivery window, I emailed the lady who booked my move asking the status of my shipment. She replied that it was still in the middle of transportation. I figured the chances of me receiving my items are really slim. So I told her my work will start about 1 week after the last day of the delivery window and asked her if my items will arrive before my work starts. She said she talked to the driver and think it would be likely. That turned out to be BS. 3 days before my work starts, I called in again only to find out that my shipment was still in transit and it will make 2 more stops before arriving at my home. The guy on the phone asked me to check back 5 days later because that’s the scheduled arrival time at the first stop. Now I may have to take my workday off to receive the shipment. More annoyingly, my wardrobe and kitchenware are all in the shipment. Not to mention I have been sleeping on the ground for the past month.
My story with Wheaton is not done yet. But the lesson is real. They have no honesty. Avoid them at all cost!

We moved from Austin, Texas to Charlotte, N.C. back in June. Loved the service we received from the Austin branch. They were professional and on time. However, we were very patient when our furniture was late. The driver wanted to haul our things up twenty two flights of stairs, because he wanted to make it back to Austin. When they got here they were unaware of them having to unpack our items that we had paid for. (had to get refund back for that). Mind you, the company had only two men to unpack a truck full of merchandize to fill a four bedroom house. Several of our furniture was chipped, scratched and ripped. I decided to file a claim for only our brand new sofa. The guys only had it wrapped with saran wrap. I called and was told they would assess it and send an adjustor out. No such, thing. Got in touch with the adjustor and she told me she was not coming out and would let me know her decision in a week and a half. I called her for a full three weeks later leaving messages to know the results. (had not received anything by mail or email) I then called for her Supervisor to get their decision. They stated they would not pay to replace the sofa based on us signing a contract to not use their coverage and decided to go with our home owners insurance company instead. I also, contacted Kathy Kendall and did not get anywhere with her. She disconnected our call because she said I was raising my voice and apparently she was not hearing herself as well. I don’t know how they expect someone to feel after being told they are only paying $ 72 for a $ 1500 sofa that was handed over to them in immaculte condition and returned to you damaged. She told me if I had used their coverage then we would not be having this conversation. We were advised by their rep to not use their insurance coverage cause it was no good. I told her I was taking this as high as I can go and this a perfect example of people not taking responsiblity for their actions and expecting us to just suck it up. Oh, she said those of us who write posts on Unilocal are disgruntled customers. We are not unfair, impatient, or difficult people; just want this company to replace our sofa that I worked so hard to purchase just a year ago. I don’t know when I will have the money to replace it again. The metal framing is sticking out and scratches our little girls thighs whenever they walk by. So dissapointed.

Jason you must work for them to give Positive feed back despite all the negative feedback here. I JUST SPOKE TO EXECUTIVE TIM W. AND HE BASICALLY TOLD US TO SUCK IT UP AND WAIT A 3RD DAY FOR BOXES TO GET PICKED UP ON A MILITARY MOVE. NO ACCOUNTABILITY… TOTAL DISASTER AS EVERYDAY WE WAIT IT’S MONEY OUT OF OUR POCKET. Everyone gave us a different story as to why truck wasn’t here. They never returned our calls… we had to keep calling despite them saying they will get back to us. They are the worse movers ever!!! I’ve been moved with military 26 years… so that says alot.

Our furniture arrived late as we expected to Phoenix from being in storage in Palatine, Illinois. Unfortunately, most of our boxes were crushed inside the truck unlike any of the previous three moves we have made before. Thus far it also is looking like there are a few boxes missing with certain electronic equipment and photographs that are likely irreplaceable. Disappointed.

I wish I could zero stars as well. Absolutely one of the worse companies I have every had to work with. Our shipment was delayed 8 days (after multiple different stories were offered as to why the delay). Due to the delay, the family members I had arranged to help unpack were no longer available. Wheaton’s customer service rep offered a solution of «joining a church» to see if their members would help me unpack. I found that very offensive, especially considering Wheaton is a moving company and obviously would have contacts with third party unpacking services. They have however offered to reimburse us for an unpacking service which was moderately helpful.
Also, three of our furniture pieces were damaged with two being very old antiques. Some of our items were missing. There was no consistency in numbering the items therefore tracing our missing box is proving very difficult. The person in charge of tracing our missing items seems very incompetent and not clear about the process.
Also, when the shipment was finally being delivered, the driver called me a day prior to planned delivery date and told me he would be at my house in one hour. I explained to him that I was not expecting him until the following day but he reassured me he would be there in one hour. I therefore hurriedly cancelled my afternoon appointments and plans, made arrangements to get home and waited for three hours with no driver arrival. When I spoke with the driver again, he realized he confused me with another customer earlier and would in fact not be delivering my furniture until the next day– major inconvenience. Basically, PLEASE DO NOT USE THIS COMPANY. You will regret it and it will make an already stressful time so much worse.

Wheaton movers were very professional and quick! A pleasure to do business with. The driver and loader genuinely cared about making our moving experience a happy one. We moved from Ohio to North Carolina and they made the process much less stressful. Will be only using Wheaton for any future moves!

I wish only could give ZERO stars. I used Wheaton for a storage move to my home in Ohio. Please do not use Wheaton Van Lines for your move — be warned. I had their insurance & paid $ 2200 in moving my things to find my things were damaged or missing. Filed a claim even had appraisal slip but they would not honor my claim. You need sales receipt for every item, even those nine Wedgewood plates your mom received as a wedding present in 1946. I filed a complaint with the BBB & the Attorney General of Indiana. The claims representative sent me a rejection letter for my claim. I have not heard anything since. So if you are moving DO NOT use Wheaton Van Lines. If you use them do not use their insurance. They are making money off their customers. If you have been denied a claim for missing & damaged items please file with Attorney General of Indiana maybe a class action lawsuit can be generated. People need to know about how Wheaton treats their customers. How they rip customers off with their insurance protection. Please file a complaint with the Attorney General of Indiana. Let others know about your experience!!! Thank you
I really hope this gets posted!!!
Also never sign for anything until you can inspect your items & see what is missing.

I’m updating this review as following my complaint a lovely lady, Kathy, the Director of Claims and Consumer Affairs, called me and has gone above and beyond to resolve our issues. All our belongings arrived and all the damaged items have been repaired and we have been reimbursed for items that were missing. Kathy has reinstated my faith in Wheaton/​Beckins. Thanks, Kathy!!!

(this review was edited and also used for the NYC agent Bekins Triple Crown Malfucci)
I wish I could give zero stars.
I set up a move with these guys in September 2014, moving from NYC to Chicago. At first, it seemed too good to be true! Some big shot of the local agent company (Bekins Triple Crown Malfucci: Judd Levine) came over and promised me that the quote I was given included all possible charges (IT DIDN’T) and that my stuff would be delivered to me within «a week and a half» (IT WASN’T). I made sure to specify that I needed my stuff ASAP and it should not be put into storage. The quote was higher than other movers but if it included everything and the delivery was supposedly so quick, I was happy to go with them. I provided my credit card number and packed up all my stuff.
The movers were to show up between ⁸⁄₉ am… at 9:30 am, I called their office to see where they were and was told they were «stuck in traffic on the bridge.» I lived pretty close basically to all the east side bridges, so figured they would be there within 20 min. They didn’t show up till 10:30. The guys proceeded to make me extremely uncomfortable with their comments and questions. They also used up a roll of painters tape I had laying around and made sure to mention (multiple times) how much of a tip I needed to give them.
A week and a half later, sleeping on an air mattress in my empty new apartment, I called Triple Crown to check on the status of my stuff. The lady at Triple Crown customer service (loosely used term, for sure) was the rudest person I have ever had the pleasure of speaking to. I was then passed around to various customer service agents and dispatch people until finally was told that I had to call Wheaton and they couldn’t tell me when my stuff was coming.
For the next 2 weeks, I spent everyday calling Triple Crown, Wheaton, Judd Levine, only to get blown off repeatedly, treated like a leper, and never getting any calls back when promised. Mr. Big Shot stopped responding via phone, resorting to email only. The customer service at Wheaton has to be some of the most unprofessional people in the business; one agent actually had the nerve to lecture me on my «expensive» choice in cities to live in.
FINALLY, 3 weeks a later (and major back pain from the air mattress), my stuff arrived from the storage which I was promised my stuff wouldn’t go to… BROKEN. A brand new bar from Pottery Barn was ripped like Andre the Giant went to town on it. Broken cabinets & shoe racks, doors ripped off, boxes smashed, things that were boxed strewn about, missing nails and screws… sigh, my stuff came in shambles.
Wheaton’s drivers kept asking my credit card info, even though it was provided when I booked the move. They wouldn’t even unload the truck until I made multiple calls to confirm they had my credit card and didn’t need it again. The bill then came to almost $ 500 higher than what I was quoted. Things that Mr. Big Shot had promised were included weren’t. They gave me a discount for being so late on delivery, but that turned out to still end up $ 100 more than I was told.
I filed a claim the same weekend, with pictures & full details. What did I get back for almost a $ 1000 of damaged furniture??? $ 93.60. THANKS.

This is also Von Sydows moving. Please see their reviews.
Beware of their $.30 per pound excuse. This is a standard amount based on government regulation however, damages my furniture sustained would not be considered «normal»

When I first used them I thought they were nice and professional. To my everlasting horror, my furniture (coffee table, dining room chairs, nightstand) arrived at my destination broken and multiple boxes of belongings were lost. They tried to deliver someone else’s items to me as well and I had to make them take them back. Boxes were mislabeled, some had no labels at all. They forgot furniture on the first delivery and had to go back and find if at the warehouse. After all this, they said I could file a claim to be compensated for my losses but after paying them $ 3500 to move me and an estimated $ 2400 in damages and lost articles, they only sent me a check for $ 300. Do not use this company. Ever.

I would give minus stars if I could. Ruined the majority of my belongings through sheer negligence and lack of care. They ruined sentimental items that belonged to my mother who passed away suddenly of lung cancer last year. They lied, misconstrued and did not complete anything correctly, we have boxes missing from the inventory and falsified documents blaming the agent for everything after I watched them pack everything with care. In fact the pieces that made it it one piece were the items the agent packed.
To top it off, at the end of the unpacking, the driver brought me a coffee table which belonged to my mother. The table leg had been ripped of and glued back together, he blamed it on the agent that he had picked up from 3 days prior… the only problem with that is the glue was still wet and fresh… he even had the gall to tell me the agent glued it too.
Lastly, the driver was snotting and spitting in my driveway… holding one nostril… he would blow the rest into my yard. After noticing this for the 3^rd or 4^th time, I asked him to stop. He did for about 5 minutes until he started up again.
Stay away… not matter how nice or good the agent is, Wheaton is ultimately the company that looks after your belongings for the move itself.

Integrate all the other 1-​Star reviews and add mine to the list. I did an interstate move in March, and all went well until the packing stage. I couldn’t watch two packers by myself, all the time. Incorrect packing, incorrect boxes, sloppy work, caused damages.
My $ 200 claim was rejected, without regard to the photo documentation of every item. Wheaton responded to my three communications with canned texts, not related at all to my claim. They totally ignored my specific documentation, including the CA Statute covering that exact infraction. I’m 80 years old, and did not feel my time left on earth was worth spending with incompetents, and I asked them to discontinue my claim, and PLEASE… do not send me any more canned text messages. The local Wheaton affiliate at my destination was wonderful, but the East Coast management was unresponsive. Sad.

I cannot even give this company ONE STAR. After loading my aging relatives belongings in St. Louis to move to Florida, we find out 2 weeks later that the load hasn’t even left St. Louis! This is outrageous. Mike and Betty have been beyond gracious through this ordeal but he suffers from Parkinsons and she is having skin surgery this week and would sure like to sleep in her own bed instead of a blow up mattress at age 83! WORST CUSTOMER SERVICE EVER. Isn’t it interesting that after numerous reviews posted after mine, the customer service agent is replying to these reviews and saying he cannot find their account! That’s a nice ploy Wheaton but you aren’t fooling us.

Really wish I’d read these reviews before trusting my belongings with this company! My move took place over a month ago and not only have they lost my belongings they’ve failed to even show they are taking ownership of this, been apologetic or that they are sending my stuff instead I’ve been told several times the driver will be sending this shortly (even given dates and told I’ll be given a tracking number) only to then receive another call saying it hasn’t been sent yet. Again, without any sense of ownership of the issue or an apology.
Now they’ve told me they still don’t know where half of a nightstand set is and they basically told me unless they hear something from another customer who received it… yup sol. Not holding my breath on the stuff deemed to be found and sent tomorrow, that was put behind a bigger load so the driver couldn’t send it which makes me wonder why after finding out the DAY I was unloaded they continued to pack things over it for new customers before taking care of pre existing ones. My stuff has now been on the truck with new loads taken on and taken off for over forty days now.
It’s a shame giving zero stars is not an option.
Now with all the other reviews I can say that when my stuff did get here, delivered by FedEx who couldn’t take it up the steep stairs (the reason I hired movers) that my nightstands are broken. Lovely.