Carpet Empire Plus

‘Continue to be very pleased with our area carpets (customized) in our new home. We dealt with Gary and he provided excellent service.
Marge A.

I went to Carpet Empire based on their great recommendations Unilocal.Gary greeted me as I walked in the door. He could not have been more polite, friendly, or knowledgeable. I told him that I wanted something super soft like the models at Sun City. He completely understood and took me over to a sample that happened to be exactly what I wanted. I was in and out of their office in about 10 minutes. The estimator came over (on time). He was so nice and did an excellent job. He also explained why I had a problem with our old carpet, and he told me that he would have the crew fix the issue (no charge) when they came out for the install. The scheduler called in four days and said the carpet was in. I was up front with Empire from the beginning about the large amount of heavy furniture that we have, and they agreed to move it at no extra charge. The four man crew came ahead of time and waited politely out front until their scheduled 730 arrival time. The crew worked their rear ends off the whole day. They were all professional, polite and did an outstanding job. I made the crew a nice lunch to show my appreciation for their hard work and they were all so very grateful. Not one piece of furniture was damaged! Now that is how a business SHOULD be run and I highly recommend this company.

We had read several very positive reviews for Carpet Empire Plus. We were not disappointed. Gary helped us choose the right carpet and pad for our needs. The carpet came within a week and the installation happened two days later. The crew was very professional and very efficient. We love our new carpet! We highly recommend Carpet Empire Plus.

This was our second time using Carpet Empire in Indio, and Gary took excellent care of us each time. The first job was wood laminate flooring in our study. Thanks to George, our installer, the job was perfect down to every detail, and three years later it still looks like the day it was installed.
This week we decided to recarpet our two master closets. Since the carpet didn’t have to match any other flooring, Gary suggested we check out their remnant room. There was a huge selection in the size they recommended would be enough to get our job done. We tagged the one we wanted on a Friday afternoon, and on Monday morning they called, as promised, and the installers arrived later that morning. Elio and Miguel had the whole job done in a little over an hour, and we could not be happier.
I’m just trying to figure out why we procrastinated so long to make this improvement. The new carpet is gorgeous and a much better grade than what was put in when the house was new. The pricing was a nice surprise as well — very affordable.
Thank you Carpet Empire for providing knowledgeable salesmen, good quality materials, expert installers, and an overall experience that shows you care about your customers!
The Greco’s
Mt. View C.C., La Quinta

These folks are the most amazing installers. I purchased Shaw carpet from another company in the desert and it developed waves. This happened several times. I contact the Shaw Warranty division and they sent an inspector out. They determined that the carpet was not installed properly. I contacted Empire and asked if they would be interested in helping with the reinstallation under the Shaw warranty and they jumped at it. Harry came out and did an estimate and within two weeks the crew came out to move the furniture and re install the carpet. These folks are true professionals. I cannot thank them enough and would highly recommend them for carpet. Their service is AMAZING.

Great experience. Gary made buying carpeting easy. He was very helpful, no pressure, just wanted to make sure we got what we wanted. We had special installation scheduling requests and he made sure they were respected. Not only did the purchase go well, the installers he used were very accommodating as well. No need to shop around, make it easy on yourself, just go see Gary.

We had a great experience with Carpet Empire Plus! It all started with Gary. He is so accommodating and paid close attention to what we were looking for. He maintained communication at all times. Harry, who took the measurements, also gave us some very good tips to help maintain our flooring! Just when we thought that was it, they sent the best installers, Dave and rest of the crew. They did a great job! We still have some flooring to take care of and the guys at Carpet Empire Plus will be the ones to do it! I have already been recommending Carpet Empire Plus! Thanks guys for what you’ve done, and for what’s yet to be done!

I had a very good experience dealing with Carpet Empire Plus in Indio. Everyone was very friendly and helpful. The workmanship was first rate and I couldn’t be more satisfied with the finished result. I would happily recommend them to anyone!
Anne Stapleton
Sun City Palm Desert
(posted by john for his mother in law)

i am a two-​time customer. I would not go anywhere else. Gary, the owner, is honest and follows through on everything. I rely on him for referrals of other services. He is the best. The store handles great lines of floor coverings and you cannot beat the products, prices and especially Gary. Can you beat the price by 10% with a guy who sells from his truck? Sure. Will you get the warranty service and care Gary provides? No. Just go here and they will take care of you. Note: Gary works weekdays. See him and you will be a very happy customer.

What a fabulous experience! Gary and his team have reinvented customer service. If you need carpet or flooring look no further.

At the end of the day buying carpet, or any floor covering, is a service oriented business. You want a place that makes good recommendations, offers a wide variety of choices and then helps you decide which one is best for you. Then they need to provide in house personnel who can execute the installation in a professional and workman like manner and at a fair price. Gary and his team at Carpet Empire Plus in Indio run the business as if they invented the keys to customer satisfaction. I don’t know if there are other vendors who can do the job and I don’t know why
anyone would want to bother to find out.