Firestone Complete Auto Care

Liars and thieves. Went here for an über inspection. They failed me because of my brakes which were changed not to long ago. The guy said Über has strict policies and quoted me $ 200 for just the back brakes. I got them changed somewhere else for way cheaper and they said my brakes were like NEW. Made a 2^nd appointment with David who never mentioned anything about having to bring the Über inspection sheet. He tells me while I’m there and when I asked him why he didn’t mention that when I made the appointment he said he didn’t give a DAMN about Über. They also took the relay cover off and now I have to spend $ 50 to replace it. Never coming here again.

Well, as a business owner myself I’d have to say the service I received from David at Firestone was exellent. At the very least what my customers expect from me. I previously had purchased Dunlop tires there, Alenza models for my Ford Edge. They tout an 80,000 mile warranty with a very low DB sound level.
I went to visit friends in Corona and when I returned the next day a friend noticed that there was a nail in my left rear tire. No problem, till I went to my local Firestone tire shop.
They were quite busy when I showed late in the afternoon Wednesday and they inspected and immediately determined that the screw was in an unrepairable spot on the tire. David showed me the chart of repairable puncture areas on a tire. Mine wasn’t there. OK then. Old school would have plugged it. I’m old school but I can’t get recaps anymore either. David checked my tire warranties and arranged that I’d have a replacement by Friday in two days.
Friday came, I showed for my replacement tire and I was in and out in under 30 minutes and thats with balancing on my special rims. I’m impressed.
David and his crew rolled up their shirtsleeves and handled my auto care. I imagine they do the same with many other customers who don’t do Unilocal.Their service bays were full and busy. I’m from the school that the car owner rolls up their own and perform some clerical and some mini-​maintanence on their own then bring it to a servicer rather that crybaby. They cry when their facebook hasn’t updated. They cry when they want to whore out their car to Über.
They cry when they don’t believe the auto servicer has their safety and their own liability at the forefront. It seems everyone wants to pass the buck of mature responsibility. Well, the buck stops at Firestone. I’ll say it again… EXCELLENT SERVICE!!! Thanks David!

Firestone Complete Auto Care in Indio, CA– Über advertises them as a place to go for a free inspection. Then when I get there they told me it would be $ 19.99. I told them it is advertised on Über as free. They said they don’t do it for free. I said OK, as the only other place to go was two hours away, my fault, my fault, my fault. My new car with only 35,000 miles on it did not pass the inspection because the tires from the dealership which were brand new 35,000 miles ago, did not pass the tread depth prescribed by Über. They then, funny enough at a tire shop run by a tire manufacturer, tried to sell me tires. I then took it to the dealership and asked them if they could do the Über inspection form, they did, & it passed, and it was free. AMENDMENT– I have since edited this review as Firestone did contact me and then, after driving to them again, have refunded my $ 19.99.

Took my vehicle in for a Oil change and they did a horrible job. My car broke down as soon as I tried driving it on the 10 freeway. They did not tighten up the plate underneath after performing the oil change. This caused the car to continuously drag the plate on freeway. They did send a tow truck to tow vehicle thank you for that but the inconvenience and I had a important appointment that I was extremely late too.

1÷27÷2016
I promised you an update, so here’s the latest. ABSOLUTELY NOTHING. My tire and wheel has been all over. Firestone had me send it to them in another state, they said they are not responsible because because because they only sale the tire not manufacturer it. They sent it to the manufacturer in Rancho Cucamonga, Ca. GITI TIRE.
After months of waiting for the tire to be inspected and numerous phone calls all made by me. I was told that they have decided that it was not tire error and they are refusing to fix my car. They also told me that I would be getting a certified letter from there attorneys. Well I’m still waiting for the letter and my tire and wheel to be returned to me. I left another message on the person voice mail today. As I thought no one is taking responsibility for my tire and the damage that was done.
PLEASE WOULD SOMEONE REPLY AND HELP ME. A 7 HOUR TIRE DOES NOT BLOW UP LIKE IT DID. PLUS IT HAD ONLY BEEN DRIVEN MAXIMUM 30 — 45 MINUTES.
PLEASE HELP ME.
Firestone how can you say you are not responsible, you sold the tire, in my book that makes you responsible. I trusted you, thousands of people trust you. Now I don’t and I hope everyone who reads this thinks twice before buying a tire from you.
If you are a stand up company you would do the right thing and repair my car. Six thousand dollars is a day’s work for you CEO AND CFO but for me I just can’t afford it.

for everyone dealind with a business like this doing crapy work or tires that blow up after installing them here dnt waste any time with this people just take them to court its easy to file the paper work and sue them for every penny of damage their work does. thanks guys!

This is the worst auto service I’ve experienced in the ten years I’ve had my car. I went for a safety inspection that I (falsely) expected to be a half hour. After waiting for an hour and a half I asked what was going on with my car. They came back and said «twenty minutes», then after that «ten more minutes», etc. etc.
They told me my brake pads needed replacing, and for that I’m thankful because I had no idea. But as I’m driving out of the business my car is now making a squeaking sound when it rolls. I bring it back in and wait another half hour for them to fix it. As I leave — finally — no squeaking sound BUT now my brakes are actually scraping/​grinding. So, my car is in worse shape than it was before; and it is arguably less safe than it was before.

Oil change took 1 hour (from wait time to completion). Cost $ 20.
I had been at Jiffy Lube just prior and they tried to charge $ 63 for the same oil change performed by Firestone. Borderline insulting.
The only thing preventing Firestone from being 5-​star: they pitch several add-​on services, some of which are straight up untruthful. I JUST had my brake fluid changed a couple weeks before my visit here (by another auto shop), and they presented me with «highly corrupted» brake fluid needing a change for $ 180.
The service you need seems to be good, but if you’re like me and don’t know much about cars, bring someone with you to stand up to their sales pitches.

The service here was real fast and friendly– faster I thought then my Home Firestone (Puyallup, WA) We needed a oil change for the car we are in (Wifes car) and went with this place, very pleased with them and the price for the Oil Change and would highly recommend them!

Firestone has been there for me since I enlisted in the Army over 5yrs ago! Their helpful service and dedication at their Fort Lewis branch guaranteed my business for a while.
With that being said, this location is nothing like that of Fort Lewis. They lack exceptional service but get the job done at the given time! A summary and explanation of recommended services would be helpful, regardless if the customer will go with them or not. Also had a few times where they forgot to leave an oil change reminder sticker, which I prefer to have.
I have their Firestone card and get my oil change here every time, but still somewhat feel like a stranger here haha
They have free wifi that slightly works and coffee as well that I have not tried. They have a waiting area and a TV. You can schedule appointments ahead of time too. I would still not recommend this Firestone to friends just yet, because of the lack of comparison to their sister store in Fort Lewis.

I have been using Firestone Indio since the beginning on 2014 for my basic automotive oil changes and safety inspections. They have done quality work, never missed pointing out a maintenance issue that needed to be addressed soon. Their shop is clean, quality products and qualified staff with certificates.
The only reason I haven’t given them 4 stars to date is I have never had any need for anything done above a basic service/​safety inspection, although I am sure they are up for the job.
They offer free coffee and Wi-​Fi both of which I am a fan of!

Needed almost 2 hrs to change 2 tires and make alignment but they have fun during work, joking around and the customer waits!
Still 3 stars because pricing is fair and staff is friendly.
Coffee which is complimentary for customers was cold and not even a water was provided for the long waiting time
Overall not a good experience!

My husband and I stopped for a bite to eat on our way home to the Phoenix area and our car wouldn’t start. Our insurance recommended we be towed here. It took them 3 hours to diagnose the problem and then another 3 hours to repair it. Our starter had gone bad and needed to be replaced. The only time we got an update from the mechanics was when we went to ask them what was going on ourselves and it seemed to me like they were more interested in taking video of the rain outside than working on the cars in the bay. I still give 3 stars because the staff was friendly and they got us on our way without having to stay the night in Indio… even if they waited until 5 minutes to closing time.

Took care of a bunch of problems I had with an older vehicle. Would be 5 stars if they were better about calling with updates or when done as promised.