Balloons On Wheels Plus

No complaints from me. The owner is sweet. She knows her stuff and helped me come up with great balloon bouquets for our party. Prices are in comparison to big franchises, so I don’t mind. Cash only…

The NEGATIVE: I was planning a baby shower for a family member and My sister in law ordered balloons from this business. Our baby shower never happened because our expectant mother gave birth early and our newborn was born with a very serious illness and passed away two days later.
Needless to say there was no baby shower. We called all the vendors we were working with and everyone of them issued their condolences and a FULL refund considering the circumstances. The owner of Balloons on wheels only offered a credit.
So instead of planning a baby shower, I was now planning a funeral. I first friended balloons on wheels on Facebook and left a private message asking if we could order a balloon arch for funeral. She accepted my friendship, but never responded to my message??? Why have a business on Facebook if your not gonna answer customer questions? So the next day I called and asked if we could use the credit toward a rainbow balloon arch. She explained to me that she did not do arches (with a dry, stank attitude). She also, said because it was a baby funeral she didn’t want to do it… I didn’t understand fully because the name of her business is BALLOONS ON WHEELS! Freaking just deliver the balloons I thought you were in the balloon business???
This business is sooo unprofessional on so many levels. Imagine a balloon business that picks and chooses the business they want … Hahaha good luck! One piece of advice hire someone to answer your phone with a smile. This lady just sounds mad.
The POSITIVE: she did deliver individual balloons for a balloon release at the funeral.

I have used balloons on wheels on a couple occasions and she has never failed me. Mind you it does comes sometimes that she is unprofessional (she can be at times) but for the most part she is really awesome. I come from a long line of African American women and know they can come off mean or rude but are actually sweet as pie and that is the owner of this place. I wish I had pics to show off her work but she really hooked up my baby shower and I go to her when in a rush to get a bundle for birthdays.
I am in the process of throwing my daughter 3^rd birthday and planning to use her services. I actually just called her to see if she has Doc McStuffins balloons since a lot people seem not to and she told me she has to check but if not she will get them. THAT’S WHAT I’M TALKING ABOUT. She will continue to get my business.

I like to help out black businesses. But the owner was just so rude. Everything I asked her to do she said she couldn’t because she already had something to do. Who says that? Very unprofessional and did not know anything about her own product