New Smile Dental

Dr. Michael was kind enough to see me on a Sunday (that’s why I reached out to his office since Unilocal stated he was open) I had a wisdom molar that impacted my teeth, I was in serious pain!
I returned Tuesday June 7^th to have both of my bottom wisdom molars taken out. Unfortunately, as many of us have dentist nightmares it home for me. I was accidentally burned by one of their tools that melted a piece of my lip (see pictures) or request it by sending me a message. Only one molar was taken out and will complete the procedure at my previous dentist office. It was a careless mistake, if you decide to go to Dr. Michael make sure he takes his time and does not rush the procedure I believe that’s what caused this incident.
Also, if you have insurance make sure you use it, don’t get convinced to use the monthly plan unless you are uninsured or the costs are unbearable. He gets paid whether or not you use is his services.
That was my experience at New Smile Dental.

I’ve been having an excruciating tooth ache, ear ache, and sore throat due to my wisdom tooth. I called my dentist Dr. Dounel late yesterday evening and I was able to be seen this morning at 10am. He was able to pull two of my wisdom teeth and save me from this pain. Dr. Dounel and Jeremy his assistant were so caring, they both checked in on me throughout the extraction to make sure I was ok. It was a pretty quick and easy process, he had me in and out within an hour. I appreciate the excellent service, and the attention to my needs. I’ll see you next week Dr. Dounel for my check up!

I called on a Saturday because I had a broken tooth from a long while ago and unfortunately had no insurance to cover it. I called around 12 pm and expressed my dire need (lol) and was told I could be seen as long as I make it by 2:30, when others turned me down on such late notice. When I came in, the doctor assessed my needs and took care of removing the horrible tooth with very minimal discomfort as promised. Today is follow up day, and I am very happy with my results thus far.
I find the doctor to be friendly and upfront which I have no problems with. :)

New Smile Dental is amazing! They really do give you the full service you deserve. I came in the other day to get my wisdom teeth removed and left with no pain :) My gums healed properly and no damage was done nor did I have any swelling. These people really do know what they’re doing. My go to spot for my teeth any day!!!

Thanks for reply Doctor, I am sure you are a Denta Dental Provider and I know the coverage that they give, the problem here is that you lied to me about the type of coverage that you give, I told you I wanted PPO and what you gave me was Premier, and because of you lying to me I had to pay extra, I wish you could recognized your responsibility and give me an extra refund since I wasn’t 100% satisfied.

What an awesome doctor I literally called him at last minute saw him at 9 o’clock p.m. yes people 9 o’clock p.m. I’m also 10 weeks pregnant with 2 really bad root canal he did partial on my left side today… what an awesome patient dr. What service I highly recommend this doctor… I’m actually looking forward to going back on Friday to see him to get my other tooth done!!! good job doc.

I was hopeful when I saw that they «cater to cowards» that this place would be a good fit for me. Dr. Dounel was amazing at extracting an impacted wisdom tooth that was bothering me for some time. I came to him after my regular dentist referred me to an oral surgeon. Before I went to my referral appt, I saw Dr. Dounel’s amazing reviews and decided to try him instead. He and his assistant Jeremy were very thorough, explaining the entire process patiently and making sure that at no time I was in pain. I have found my new dentist!

My first time at this dentist was last year and I returned for my check up and teeth cleaning. He offered me a great deal for teeth whitening so I did both! He cares about your experience and his staff is helpful and friendly. They take walk ins but it’s best to make appointments. The place is clean and inviting. They work with you as far as payments and deductibles. Very reasonable prices. The nurse cleaned my teeth very well! I drink a lot of tea so I had some tea stains that aren’t even there anymore ! The teeth whitening was painless and took an hour. I watched tv and was patient. I only experienced minor sensitivity the day after but nothing uncomfortable. I plan on coming back for my 6 month check up.

I went today because I was in pain. I requested to have the tooth pulled. Which was fine, i hate needles so he worked with me when I was giving the shots it didn’t hurt. Love them staff members are great too. Same as usual the place is already nice and cleaned.

Great dentist. Makes you feel at home. Went in with some pain and a budget. Walked away a happy camper.

Thank you Doctor for addressing my concerns, I appreciate it and will continue doing business here.

About 2weeks ago I came here because my back wisdom tooth was infected and it kept biting my tongue, I couldn’t eat on that side of my mouth because it hurt when I bite, it was really annoying! I got Scheduled that day last minute & Dr. Michael made my visit extremely welcoming and Fast… He showed me exactly what the problem was and that the only option was to get my tooth extracted because it was broken and had a huge hole in it, I trusted his judgement and decided to get it removed! It was quick & painless. He prescribed me some antibiotics and pain meds just incase I had pain, to my surprise I didn’t! My space healed up very well! I defiantly will be going back to him again in the Future! THANKS DR. Michael :)

I am extremely impressed and thankful for the existence of this place.
My gums have been throbbing due to a rotten wisdom tooth since 10am and I had thought I could sleep it off, but it began to be excruciatingly painful at 9pm. My husband was frantically searching for a dental clinic that was open or willing to extract my tooth. After an hour of searching, we came across this clinic. Doctor Dounel picked up his personal cell and was willing to drive to his clinic from his home immediately to attend to me. And if only for this, he is highly recommended.
My husband drove me to the clinic and Doctor was extremely patient, elaborate, and precise. He was quick and the entire process was over and I was free from pain. Turns out I had 2 rotten teeth and he managed to get them out– both at once.
I highly recommend him as a dentist. Tonight, I have realised that there are close to no dentists that would have opened their clinic in the middle of the night to cater to a new patient. I am very very very thankful to this clinic.

So I am back for like the 4^th visit and I am not afraid of dentist anymore. Affordable prices. They personally trey to find u payment plan while u r in pain if u need that option. They keep u out of pain while u r getting work done. I will not go to another dentist until I have to move. Being a nurse I know standards of care. And this is it.

I have been going to this office for 2 years. I have had several procedures done including bleaching and white fillings. The doctor does good work and Jeremy was always courteous and helpful. The office does not do reminder 6 month follow ups unless you get all your work done or request it, per my conversation with the esteemed Dr. I was told it was my fault I did not get my 2^nd cleaning in 2015. It IS ultimately my responsibility… but, really where do they conduct business this way. I have never been to a dentist that doesn’t, at the very least, make sure they bill for the two check ups insurance pays for in a 12 month period. I consider a phone call post card or email reminder just good business practices.
I made the mistake of telling this man I sought a second opinion and he was very rude and accused me of being disloyal! This is business and MY right to seek another opinion is no reflection on his office. However, he took it very personally and an argument ensued. In the end I still came back. I was greeted in a condescending/​sarcastic tone thereafter. If you get a price from Dr. Dounel make sure you get it in writing. On 3 separate occasions he changed his pricing. On my last visit he actually tried to force me to put a down payment on future services (elective cosmetic treatment). He is agressive and extremely arrogant. His bedside manner leaves a LOT to be desired.
He insulted me on my final visit and said I always come in with a negative vibe. What do you expect when you act like a shyster?! Like I said he does good work but, he’s not the only good dentist in town! I’m moving on and taking my business with me. By the way Dr. Dounel requested that I give him a Unilocal review. I’m sure this is not what he expected but it is my experience. Thanks Jeremy I really appreciate your kindness and professionalism. Good luck in your dentistry career.

I have mixed feelings. I initially came to this dental office a few months ago to have x rays and a cleaning, which I did. The office is very clean and inviting. The tech who performed the xrays was very professional, respectful, courteous and quick. The hygienist who performed the cleaning had me angled way too low. She did adjust the chair when I asked. I’m only 5’9″, but over the years I have learned that shorter hygienists tend to adjust the chairs to accommodate their height, not that of the patient. (If you need a stool or a high chair, use them. There’s no shame in doing so, but don’t have your patient tilted inches from the ground!) I also had to ask for polishing. In having my teeth cleaned for over 40 yrs, this was the only time I was ever told, «Oh, we only do that when asked. «
Dr. Dounel, who has a very pleasant manner, said a few of my old fillings needed replacement. I’d been advised to have them replaced when they started to hurt, but because Dr. Dounel offered me a cash discount if I had two done, I opted to go for it. When I came in for the appointment, Dr. Dounel said there would be no further discount because his price was already discounted ($ 300). Although I’m quite sure that was the financed quote, because it was not put in writing, I decided not to argue over a few dollars with the person working on my teeth. The procedure was relatively quick, but thereafter, my bite seemed off. Dr. Dounel filed down the filling but said he didn’t want to file too much, which made sense. He then asked me to Unilocal a review right then, but I wanted to wait.
A couple of months have now passed and I must admit, my bite is not the same and I now have a slight sensitivity that I’ve never before had.
My experience was a complete mixed bag, which, although there were quite a few positives, I am not confident enough that they are enough for me to come back.

I absolutely love New Smile Dental!!! Dr. Dounel is a master at his craft! He’s so skilled and caring, and he definitely gets the job done. Beautiful crown
I switched dentist after the first time I came to New Smile, and after experiencing several dentist, I came back to Dr. Dounel; No one could compare! Let me not forget the staff… They are just as caring as the doctor! My dentist for Life!!! :)

I came to Dr Dounel office because I needed bunch of fillings and a night guard. I was impressed because I didn’t feel any pain and sometimes didn’t even get a numbing shot.
I was very impressed with his office. It was super clean and high tech digital. He showed me all my cavities through a camera. I felt comfortable and relaxed during the whole procedure. I will be coming back for my yearly check ups and cleaning.

Dr. Michael Dounel said he’s no magician but I beg to differ! I felt absolutely nothing when he numbed me and had an overall great experience; Nice waiting room, clean facility, and sweet tunes playing during my appointment. Staff is attentive and hard working as well. All I have to say is keep up the good work (:

Dr. Dounel is my guardian angel. He was sent from above to take all my pain away. I rarely leave any reviews but I felt compelled to tell the world what an amazing, kind, caring, loving dentist I found. I was in the worst pain in my life. My jaw was swollen, and I felt like dying, I called Dr. Dounel’s office at 3:30pm on a Friday and he stayed til 7pm to help me with the pain.
I love him Very much and highly recommend this master in dentistry.
I am very happy with my new smile :)