Scan Refrigeration Service

I have an apartment building and have dealt with this company for years. In the beginning everything was wonderful and they seem to be real interested in solving the issues but; when you learn how to do repairs yourself, you come to discover the tricks they’ve pulled. For two years I had two different tenants complain about the freezer not freezing and ice build up due to condensation. The tech said «the tenants were not closing the door all the way.» Come on. For two years. He also said «they have too much stuff on the door.» Come on. For two years two different tenants did not close the freezer door. I guess they would rather their food go bad. For two years this companies remedy to the condensation build up was spraying steam and clearing the ice. Yes; spray steam to clear the ice is necessary after you have properly fixed the problem. Recently in Oct 2015 I showed the tech the badly damaged freezer gasket and he had the nerve to tell me «that is not the problem.» Any 5 year old could tell you that was exactly the problem seeing how bad it was. Because they drilled more wholes in the area where the freezer bracket goes, that also became a problem. There are supposed to be three screws and they had drilled 3 extra wholes creating a mess. Big Problem. The freezer door they used was not even the correct door for the refrigerator therefore every time I purchased a new original freezer door gasket, it was always too big and I couldn’t understand why. I ended up calling Frigidaire gave them the serial number and they shipped me a new freezer door and gasket and now no more condensation and the freezer freezes like a charm. In other words, they decided to take a door from another freezer that looked the same and put it on our freezer. Another item. They wanted to charge me to bring in my washer in order to change the top load washer seal. I bought the spanner nut wrench, bought the spanner nut kit and changed everything myself all for about $ 130.00 and they wanted to charge $ 450.00. The seal they had placed on there about 7 years ago was placed on with a glue. The manufacture clear states not to use glue or any liquids and they did exactly that. Another item. The freezer in another unit wasn’t freezing because the fan went out. The tech Mickey Moused a wire from in back of the refrigerator to inside the freezer and connected the fan and thermostat instead of using the manufactured electric port already there. I bought the original part and plugged it in to the manufactured electric port and everything started working great. After asking why he rigged the electric cord the way he did; he had no logical explanation. All three of these issues were fixed by me thus I discovered what a shameful job they were doing. Lastly; after removing the parts and taking pictures of the issues before I fixed them, I went and spoke to one of the brothers who owns the store. I explained EEEEEEVerything to him and stated that we would no longer do business with them ANYMORE because of the discoveries. You would of thought my statement would have been followed by an «I’m sorry or apology but; it was followed by a smirk that made me feel like punching him in the face and no apology or remorse. I am a property owner, not an appliance repair professional and when a non professional can see and discover a job that is shamefully done; It is definitely time to reconsider spending your hard earned money with these guys. ANYONE who considers doing business with this company should think twice because; they surely have a typo in the name. These guys named the company SCAN REFRIGERATION SERVICE but; what they really meant was SCAM REFRIGERATION SERVICE!!! Not at all happy with the money spent here.