Sprint Store

Since my last visit, this location has really steeped it up a notch. Not only was my problem solved by an extremely knowledgeable employee, but we were seen in a reasonable amount of time. The staff seemed much more attentive and able to help. I’m glad things have improved so much at this location.

Okay so I came in to the Sprint store today because I just bought a phone 2 days ago and the phone is now shutting off. I walk into the store and I asked how long would it take for me to see a repair representative she tells me 20 minutes so as I’m sitting in the store I 6 employees in the repair center just sitting there so I walked to the front counter I asked the gentleman why is it going to take 20 minutes he tells me I have to see a sales agent first to determine if something’s wrong with the phone and then be sent to the repair center what sense does that make. Why would u want to take a sales agent off the floor to help me with a repair issues. And then have them tell me to go see the repair agent for them to tell me whats wrong with the phone… i just don’t get why they want to waist my time

I shouldn’t even be giving this store 1 star! My husband and I entered the store without eye contact, a hello, please sign in, not even a glance from their phones or computer. I didn’t catch their names but they were the 2 employees sitting closest to the door. 1 female, 1 male, there were also 2 others working with customers. There were 2 people sitting waiting.
When the female employee decided to look up from her phone she asked what we needed. I told her the cover on my phone where you plug in the charger was broken and I wondered how I could get it fixed. She asked to see my phone and said it seemed fine to her, yes broken, but not a big deal. I told her it was a nuisance for me and I wanted it fixed. She proceeded to ask her fellow employee what he thought and with a smug grin said it looks fine to him. He said it wouldn’t be worth it to get it fixed! Really?! My husband took my phone and we walked out. What does he know what it was worth to me. I will never ever return to this store! So rude and immature! I would suggest more customer service training…

It’s a really chill and laid back store and it is an awesome place to hang out and talk to women… if you are an employee. From the customer perspective, this place is frustrating. Used car salesman have more integrity than the representatives at this sprint store. I don’t expect the representatives at this store to greet me with a smile or even have a GED. I did my order online and came in with a print out of my confirmation to just pick up my replacement phone, yet, they still managed to screw it up. They added all sorts of unwanted services and another line to my plan for some reason and the manager said with a straight face that it will fix itself later without actually doing anything about it. I hope the manager takes that approach to cancer when he gets it.

OMG. I literally hate this store. I came in to pick up my new refurbished phone and the wait time was like over 1hr seriously. They were busy but they also had sales people just standing around talking to each other and they were standing behind another of their sales person looking at them. 2 people looking at what someone else is doing. So many people complain and nothing is done. Their manager doesn’t do crap instead argues back with you. So after waiting more than 1hr I went to change my daughter’s diaper like 5 minutes I’m gone and when i came back they said they already called me and they skipped me they put me on the end of their list. My wait time was like about 3hrs seriously. ugh Oh i complained to the BBB and corporate. These people seriously think thy run the store and their manger think nothing can be done to them. This store is crap I have to buy another phone i rather drive farther than to come to this store and i would never recommend this store to anybody. I wish we could do no stars.

Not a fan of this sprint… FIRST it takes u 1 hour just to get a associate to even see you. I understand that it is a busy area but half the associate are talking hanging out on lunch break while there’s 60 ppl waiting for service and then other 15 sitting at someone’s desk is sitting there alone e because the the staff is all around the damn store playing on phones… I wont be back

Horrible, horrible customer service! I literally counted 13 employees and only 3 were helping customers. I do understand that 5 were technicians seated in the middle. The others were either hanging out, playing with the music or talking with each other. When I finally decided to approach someone about the situation she told me that most of them weren’t clocked in yet, they were just coming onto a shift. So I waited. The guy who was on the list before me left. When they finally called me, the person «helping» me still couldn’t stop his playful interaction with other employees! Ridiculous how terribly this store is run.

HORRIBLE CUSTOMER SERVICE throughout the store, remembering names would be a waste of time.
Every time I step inside this store it’s at least a half hour to a hour wait even for the simplest request.
They sweet talk you into deals then surprise you once the bill comes up.

This place is by far the worst sprint store that I have ever been too! The person assisting had no idea what he was talking about. I came here to get an upgrade for my phone when all he cared about was getting his damn commission. This isn’t the first place this place has done me wrong. The first time I came they overcharged me for service that I didn’t even ask for but I let it slide and kept quiet but not this time. They don’t deserve to take advantage of their customers when we are the ones that ones that spend our money! 2 thumbs down! I left upset a the representative didn’t even care. He laughed in my face. How is that even possible?

Randy Mendoza & Caroline are the BEST! I love the Sprint Store /​Inglewood. This store EMPLOYEES «KNOW «how to make sure everything is good for its customers. Thank you!

Man I think I was there when that Eno A. Bitch was poping off on those cats for no reason. Those guys where just doing they fuckin jobs. Homegirl was gettin all fuckin ghetto and shit fo no fuckin reason. I Honestly would had done the same shit if some bitch was tryin to record my ass. Who da fuck does that shit. Bitch was physco foreal. Im my opinion you act the fuck act and act stupid you gonna get treated the same way, give respect get respect.
Any way I delt with Randy who helped me out with a new line of service and tablet that day. He broke everything down for me on a piece of paper and let me know ahead of time all of the cost or «hidden fees» I could expect to see on my first months bill. Home boy was real and kept it 100% I’d definitely recommend him. I had to laugh and hit up Sam and Alex after that CRAZY Eno A bitch walked out. I give them mad props for having to deal with people like that on a daily.

Went to this location with hopes to get my brother’s phone fixed. Unfortunately, I was told that there was nothing that can be done to fix the phone. I had the pleasure to be helped by Josh. He made sure my mother and I walked out with a phone. We were in there longer than we expected, but everything was worth the wait. Josh was very patient, honest and friendly. Although there were a few road blocks to get the phone, Josh made a way for it to happen!
So I’d like to give a big THANK YOU once again to Josh. My brother LOVES his phone! And once the wheels fall off of my phone I’ll be coming in to see you!

Went in to this location with an appointment with Alex G. Got a little complicated with my situation but he handled it amazingly. Highly speak of Alex G. very friendly, I really recommend you go with him!

Came in and I count 10 employees inside the store. Of the 10 people, only 4 people are helping customers. The rest are on their phones and socializing with each other. Where’s the customer service in that? There’s a group of three guys sitting in the middle desk in the back talking to each other. Where’s management? The girl that’s in the front with glasses talks to you without a smile and is on her phone the entire time. These people need to be trained in customer service. If you don’t like talking to people and addressing their needs, then this isn’t your line of work. The girl that assisted us was very dull and not friendly at all. It seemed like she didn’t even want to help in any way. This area has terrible service pretty much anywhere you go. Take the time and drive over to west Hollywood/​Beverly hills area, the service is excellent over there and they take the time to assist you. You don’t see anyone slacking off and not helping customers. Each employee is busy unlike this location where employees sit on their ass and talk to coworkers or just fiddle with their phones.
My fiancé and his family ended up switching phone companies because of the terrible experiences they have encountered with this company at this location.

Ready to slap the Sprint representative helping me. Don’t quote me one price ($ 360) and then slide me a bill for ($ 411) and think im not going to catch it. Right now I’m passed being pissed off! If you couldn’t do it at the price quoted then just say so but don’t try to get one over on me.
The service representative Krystal was very nice but far from knowledgeable to the Sprint products. Once the manager came and took over things began to go in my favor. The manger (hate I didn’t get her name) was awesome. She told me that id been a Sprint customer for 11 years and that she was going to take good care of me; and that’s exactly best she did. Not only was able to get my mom the Ipone6 and Ipad3 fir $ 100 a month, she also took the time to throughly review my bill and I was able to save an additional $ 40 a month on my bill.
If like to give them more than 3 stars but the truth is every time I go in here there’s always some type of problem.

Worst service ever! I walk in and the AT&T representatives some are flirting with guys and one of the lady was on Facebook! And the guy was just on his phone and no one helped me. I had to help my self out.

This place is a joke. They are incompetent and a bunch of clowns. Instead of helping the customer, the staff spend their time clowning around with eachother… but when it came time to help a «Customer» all i saw was a frowns. The only employee that was nice and helpfull was the one walking around asking if they have been helped. I defenitely dont want to go back to this bunch of clowns.

I went in The other day and the guy lied to me about a tablet he said I would be paying $ 35 a month for 2 tablets including insurance to my surprise I have to pay double what he said monthly I hate this place worst service ever and the manager Tony should really work to make this store a better place if not maybe they need a new manager. unfortunately it’s the closest sprint store to me. corporate should really look into this store or maybe send someone over to observe maybe then they can do there job right. You deserve no star at all

One of the worst store to get your phone repaired. Once the receptionist signed me, I waited for 45mins. I finally met with a sales agent. She looked at my account and started pushing me to purchase another phone. I told her I wasn’t interested. She continued pushing until I told her if she can’t help me I’m leaving. She finally walked my phone to the asked the repair person if the phone can be repaired. I watched her discuss my phone to the repair person and not once did he exam to see if it could be repaired. 3min later she came back and said it couldn’t be repaired so I would need to order another one for $ 100 or use that money towards a new phone. The lack of unprofessionalism was unreal. I’ve been a customer for over 10 years and I’ve never seen anything like it. The problem was only the cord but she was so adamant about her sales and not customer service.

LONG WAITS — make an appointment!!! Regardless of what time you come in — they are always busy.
This is a repair location — if you don’t need a repair — GO TO ANOTHER SPRINT STORE.
Also — don’t bother calling. Phone rings and rings. If you are lucky someone will pick up but they are rude, and unwilling to help you.
«Nothing can be done over the phone — bring it in.»
«OK — can I make an appt? Last time I waited over 30 min and I don’t want to do that again.»
«Go online and do it — or just come in.»
So you can’t take 2 seconds to make me an appt for later today? WOW
What a jerk — never coming here again.
AVOID at all costs!