Inver Grove Hyundai

I have bought 2 cars here and really like this location. I came back specifically for their finance manager, Carrie. She worked in special finance years ago and worked her butt off to get me financed when my credit was new. After paying my first car loan and growing credit I went back to see her to finance a newer car last year. My salesperson was so-​so but love the friendliness and awesome perks hers. They have a coffee pot, snacks, tv, etc which I enjoy when getting my oil changes.

Hyundai (assumedly head of) service employee lacks customer service skills. A duplicate key I bought here for my car broke in (almost) 2, could’ve gotten stuck in my ignition and caused lots of damage. Definitely not a Hyundai brand key, oddly enough. I came in, he gave me a re-​replacement and expected payment. I told him that is absurd since they sold me the bad product in the first place, and that I found it unfair to pay again less than a year later. Keys shouldn’t break on their own. He said «fine, but if you come back you’re paying,» rudely. Funny enough, I did come back multiple times in a row within 10 minutes because they couldn’t match the key correctly. My manufacturers version worked fine, so it was not my car.
Anyways, came back here to look at leasing a car and the lady that helped me try cars out was SUPER nice (the reason I’m giving this more than 1 star), and a great asset to this dealership. She knew much more than the average dealer and made me feel very comfortable. And it’s hard to be comfortable driving a brand new car that doesn’t belong to me with a stranger. Definitely would ask for her if I ever came back. Would be hesitant to purchase if that guy still worked in the service department, though.

My sales guys have all been super nice and gone really above and beyond in the customer service area! I must say I’m normally scared of dealers especially having it be my first vehicle purchase but I feel good about these guys :)

For years we purchased and leased from Bloomington Hyundai. Recently our lease was up and we wanted to switch from the Sonata to the Tuscon. We found the vehicle we wanted online and it was at Inver Grove Hyundai. We asked our Bloomington Hyundai sales rep on a Wednesday to get it and he called back and said it would be the weekend when we could pick it up. We delayed out weekend plans to get the Tuscon. He never called. When I reached him late on Saturday he said that he could not get the vehicle from Inver Grove Hyundai, rather a new one would be delivered in a week or so. REALLY. He knew this all all along. It was obvious he did not care about our needs, rather his own contest or some other agenda. A weekend lost. On Monday I called Inver Grove Hyundai. In a matter of three hours they swapped the vehicles, gave us a great deal, were so friendly. I cannot say enough how wonderful the experience was. You need to know I entered their location with a big chip on my shoulder and plenty of anger. They listened to my situtuation, smiled, helped me and stay in contact every few months. I remain impressed.

Came here just to browse the inventory. Mike was extremely helpful! Will definitely return here again.