Pep Boys

The worst service. Slow, rude and my appointment was not even in the system. DON’T DO IT

The selling point of this place is that it’s open when others are not.
I’ve not had a problem with the service I’ve received (I go here as a last resort), though I don’t like that they seem to want to always sell more services.
Because I’ve a regular mechanic that I trust, I disregard anything that Pep Boys says I need to get taken care of, unless I’ve ignored my mechanic’s advice (I don’t typically do this).
If you’re in a pinch and need service immediately, this is probably a decent place to go. Their prices are ok and the folks who work here are nice.

This is my first time going to a Pep Boys. I’m new to the area and I decided to go here strictly because it was close to my job. I called them in the morning while I was at work to see if I could drop my car off over my lunch break and they said that would be no problem, and that they would take a look at it and call back with an estimate. They called me back an hour after dropping off my car and gave me an estimate for my rear brake pads, rotors, calipers and patching my right rear tire which had been plugged temporarily from a flat the week before. I dealt with the same man every time I called and he was nothing but polite! :) He told me my car would be done around the same time the following day and when I called on my lunch break today the car was already finished! I will definitely be going back there for future repairs and maintenance.

Update: The manager contacted me and took care of my complaint. Updating this to 3 stars because of his timely response.
Experience:
Worst Customer Service! If you want to save your time & money, please go somewhere else!!!
I visited this store a couple of months back and got a quote for my car’s transmission flush. Since its a CVT (continuously variable transmission), I was told that it needs special fluid, so I have to inform them before coming down for service. So a couple of weeks back, I did an online appointment for the Saturday after that (1 week time in advance) and noted, its ‘CVT — Special Service Needed’. The same day I called the Pepboys and told them I will be coming down on Saturday and requested them to make sure that they have supplies for that. They said would be ready and I drove down to store next week for my service. Upon my arrival, ‘Mr. Nick’ said they don’t have any special notes in the appointment as well as they never received the call from me. So, I have to take the car to the dealer. After some serious conversation, he agreed to do it some other day and this time he would order the fluid from the dealer right away. So he rescheduled my appointment for today (2÷28÷2015) and I got a confirmation as well as a reminder email that I’m set for the service.
Today, when I reached the store for service, ‘Mr.Bob’ (Sorry to say it over here, he doesn’t know how to respect the customer. He is the guy who made me to drop this rating to 1star) told me he is not finding any appointments in the system. Then they dig into the system and saw it has been cancelled!!! Mr Bob told me «I don’t have the equipment for this, you have to take it to dealer». I asked, then why they didn’t inform me that. He said he don’t know and was replying in a louder voice as if I did a walk-​in and demanded I must get my service. So all the people were looking at me. I asked then why ‘Nick’ confirmed it when I met him in-​person. He said, he is a parts guy, not the service guy. How will a customer get to know about that??? I met Nick in the same service counter and he did login in the same computer to look-​up the car info and to do the appointment and all. I never had this kind of experience in my last 10 years as a car owner. Mr Bob, if you really hate your work, please quit. Don’t show your aggression on a customer. I wasted my two weekends because of you guys being very irresponsible. And never ever promise someone about you won’t able to do.

Got new tires and it took them almost 3 hours.

Pep Boys social media ebot replied to my review but I’m not stupid enough to waste anymore of my time discussing the matter because they aren’t going to do anything anyway.
Bottom line here is that Pep boys not only can’t see work done to your car at other Pep boys locations, they certainly won’t honor any warranty. And I didn’t even a claim in mind I just wanted them to look at it. They wouldn’t even do that. All I kept hearing was stuff like, they must not be a corporate store etc

I took my car to Pep Boys for a 2^nd estimate on brakes. They told me I needed to have my front and rear rotors replaced, along with new brake pads. I felt they were being dishonest because the day before I had taken my car to a different shop and their diagnosis was that only my rear brakes needed replacement; I even got to go into the shop to take a look at my brakes and I could tell that the front brakes were fine. I will not take my car to to Pep Boys in the future.

They installed my brakes backwards. Enough said.