Carousel Motors

I recently purchased a certified pre-​owned Mercedes here. The salesperson was great. I told him what I wanted in a car and to my surprise they had «the» car on their lot. The purchase process was painless and they even facilitated getting out of state plates for the car. The car had a vibration and after a day in the shop, it was fixed! The following day The salesperson called to follow up on the performance of the car. They really went the extra mile for us!

This place is so clean!
We bought a new Nissan Altima here and have had a wonderful experience working with Bill! All the staff we’ve interacted with have been very friendly and not pushy in the slightest (which is a pretty spectacular feat for a car dealership to pull off!). I also love doing oil changes here because they have a ridiculously spacious and comfy waiting area. Big comfy couches and small café-​style tables… can I hunker down with my coffee and work from here every day?!

Sketchy, sketchy, sketchy. I bought a new car, and everything was friendly and easy until the financials at the very end of the sale, which they rushed, pushed, and didn’t explain terms fully. It was high pressure and very uncomfortable. They also did the entire paperwork process with the wrong VIN (after I pointed out that the paperwork was all for a different colored car and was told that didn’t matter… what? It probably matters that you do the paperwork for the correct car. Just deplorable attention to detail, but it would be totally forgivable if not for everything else.) They had to call us back to complete all the paperwork again, using up a good chunk of another day off.
Then they said they couldn’t buy my car at the dealer for the trade in, which was fine with me. The salesman then offered to buy it personally for cash, which I accepted, just to get rid of my old hunk of junk car. He took possession of it and didn’t take the plates off, which didn’t occur to me as a problem until later, when I got a ticket in the mail for a camera speeding ticket. The offense occurred two weeks after he took the car from me. It was a huge hassle to get ahold of him, and the dealership gave me the runaround about the whole thing, blowing me off with, «Well I’m sure he’ll pay for the ticket.» It was a huge amount of unnecessary and avoidable stress, and the blasé attitude was just infuriating.
I thought I could trust a professional car salesman at a reputable looking dealership to handle a private car sale initiated during a sale at his dealership properly and professionally… or that dealership to at least pretend to care when its salesman’s behavior was so far out of line. I was wrong on both counts. I would never buy so much as a windshield wiper blade from Carousel ever again. The people at Carousel were unprofessional, pushy, and oh-​so sketchy. Don’t. Just don’t.

If you are looking for a dealership to TRUMP all dealerships, keep reading.
Good, glad to see you decided to stick around and hear me rant about my favorite dealership… EVER. You are probably going to read this and think, «Wow some douche bag at the dealership wrote a fake review to make his dealership sound better.» I promise you this review is the farthest thing from that. And by the time you are done reading this, if you still have doubts call «Sonny» Sanel Dzafic. He knows exactly who his favorite customer is. I am more than happy to stand behind this dealership and the quality of service provided.
Now to the facts… I needed a car, a specific car and Carousel Motors was one of a select few that had it — Check Mark. This brings me to my first point; the dealership has an awesome selection of vehicles. Next, I needed this particular car at a competitive price — Check Mark. Once again, another great talking point. Carousel Motors not only has the car you want, but offers it at attractive pricing. Their team was able to deliver in this key area that I’m guessing makes or breaks most car transactions. Lastly, oh did I mention I’m from out of state? At this point do I need to even say any more? Buying a car via a phone call isn’t for everyone, but Sonny and the team at Carousel redefined easy. Paperwork done and car verified all without setting for in the dealership. Check Mate.
How does this story end? Picked up in my new car from the airport, that’s how!

I was recently hit by someone who doesn’t understand that red lights mean STOP, and my car was promptly dismembered. a complete and total loss. Since I had been driving my VW Passat for the last 7 years (and loving every minute of it, BTW… you other VW drivers know what I’m talking about) and obviously survived this collision, my faith and trust in VW continues to be unwavering :) I had no question that I wanted to purchase another VW, and given my horrendous experience with VW of Cedar Rapids 5 years ago (yes, I can/​will hold a grudge if the experience deserves it) I stopped by Carousel to see what they had on the lot. Salesman/​Brand Specialist Vince Saldana stopped by to see if we had any questions and to show us how the vehicles are grouped. I wasn’t ready to make a purchase that day, but I at least wanted an idea of what to expect.
After hours of internet research, I came back to Carousel, asked for Vince and he helped me find a great car. He was really great to work with — even getting my boyfriend’s son some hot chocolate while we discussed our options. I really felt and still feel confident in this purchase and working with Vince was great. Highly recommend. I would not hesitate to purchase from Carousel again in the future.