CenturyLink Store

I switched from Mediacom internet to century link and have been very pleased. No noticeable change in download speeds and even better, no slowing down in the evening hours when everybody is online like Mediacom. Price is better too.

I put my account on hold for a month while I was in-​between leases. Century link sent me a confirmation that It would be on hold. However, Century Link still charged me the full amount for the month I was without service and refused to remove it from my bill. claiming that I cancelled it too late (1 week before the cancellation date) even though the customer representative I talked to when I suspended for the month told me I could. On top of this I have bundled services with Direct TV and they have never given me the price I was quoted by Direct TV. Direct TV told me AFTER I SIGNED THE AGREEMENT that yeah sometimes Century link changes their prices… and century link claims that Direct TV has no right to quote their prices even though they are bundled together. So even though I signed a legal document with Direct TV and Century Link, Century link refuses to acknowledge the price I was quoted but yet… they won’t let me cancel without a fee because guess what… I’m in a legal contract? AVOID CENTURY LINK!!!

This experience has been an absolute nightmare. During the course of the contract I was receiving just under 30% of the speed that was guaranteed. If that wasn’t enough, after the contract was terminated, paid off (modem was also mailed back) IN STORE, and I had moved, I get a debt collection letter TWO YEARS later – yes two – to my home address in a DIFFERENT state saying I owe this joke of a company dues. I cant imagine what this company has done in the past to people’s credit for wrongful and illegal charges after their contracts were over. I just finished filing a complaint within the FTC, as the reviewer before me had also done.
For the record, I have physical copies of my receipts and tracking numbers that buttress my statement. Customer service is stupefyingly disorganized. Coralville and Iowa City locations don’t have the ability to put callers on hold if lines are busy (you can end up calling about 20 times over the course of hours to talk to someone), and national billing numbers will transfer you to people who cannot articulate their information in understandable english. It is worth mentioning that I talked to a very polite worker at the Coralville location who tried to help, although I can’t help but believe this whole mess started either due to worker mistake or shady business practices.
I have been harassed by collection company calls, sometimes 3 – 7 times/​day with different numbers since last December as early and late as 7am and 9pm, respectively. It wasn’t until learning of the receipt of a letter from my permanent address in a different state that these calls were about Century Link; if I would answer one of these calls they wouldn’t tell me the premise, but rather that I immediately tell them my billing information. This lead me to believe they were just phishing scams and to ignore them. Ultimately, I registered my number on the federal no-​call list – this did not help.
AVOID at all costs, you will be glad. NEVER EVER do business with this company. I’m extremely disappointed I have to even give this review a single star.
P. S. This is the only online review I have ever written besides for a few amazon products. YES, it was that bad of an experience to drag me out to do this.

If you want to be overcharged and harassed for your entire contract followed by the need to file reports to the FTC and FCC in order to keep your credit score from plummeting because your bank account was drained more than 3x the amount on your contract, then go ahead and hire these idiots.
Customer service? HAHAHAHAHHAHAHAHAHHAHAHAHAHAHAHAHHAHA
The two women who are usually in the store are complete morons, lie to you, and basically only exist in their workplace to sell product and act as a face for all the problems that are bound to follow. They won’t help. They’ll tell you wrong information, give you wrong phone numbers to call, and are virtually useless.
Edit: It’s been over a year since I’ve had Centurylink. They owe me over $ 100 they claim has been in the mail for over 12 months. They are claiming I never canceled my account, which I did several times (you should only have to do that once right?). I am now being harassed by collection agencies and my credit is ruined.
Centurylink has literally screwed up my life because their employees didn’t want to do their jobs correctly.