Five Stars Auto Detailing and Hand Car Wash.

I’m really not sure what the only Unilocal review or the 19 Google reviews are trying to suggest! Blame me for paying attention to detail but I was under the impression that this is exactly the kind of work where it matters.
To be honest, I should have gauged the professionalism of the place and person, or lack of it, when I was given an appointment without giving any details whatsoever about my car or myself. I had no clue how I would be identified and convinced myself thinking maybe mine is the only car expected that day (or in a while?). I went ahead with it as I was to be in the area around that time anyway. The owner welcomed me with a «You’re late» as he had probably confused me for another customer. Shocker!
I chose the best package they have and dropped my car off. I got a call about 3.5 hours later that the car was ready. This was in line with what was told to me.
When I got there about 30 minutes later, I started inspecting my car. I noticed that the engine was detailed really well. Overall, the car looked quite clean, inside and out. Upon taking a closer look, I noticed a clear difference in cleaning between the curves and the straighter body parts, which he quickly tried to fix with his fingers alone. I noticed the seat belts had been left untouched! When asked, I was told that no one in the Iowa City area can clean a car’s seat belts. I told him that I have done it myself in the past. He brought some cleaning spray and cleaned/​toweled the front ones only, seemingly thinking that that’s all that’s «visible». Next thing I noticed was that parts around the trunk were not touched either. At this point, he came and dropped the mats in the trunk. It is then that I found out that neither the carpets nor the mats had dried out yet. I was wondering what the 3 – 4 hour estimate and the call thereafter meant. Now maybe this is totally expected but I guess I was looking for clarity. I was ridiculed for spending way too much time on the inspection. I tried to explain to him that he can learn to appreciate feedback from a customer who signed up for the best service on offer. He didn’t seem to like it very much and kept bombarding me with superlatives about his work.
I then noticed that the foot-​rest on the driver’s side had probably been ignored as well. He told me he had tried really hard to get the dust out but it hadn’t work. After saying this, he got some equipment, spent maybe 3 minutes on the thing and poof! It was clean. It started to look as if everything that I pointed out could be addressed but had not been. Things took a turn for the worse when I noticed that some chrome on the front grill had torn and was about to come off. This wasn’t the case when I brought my car in. The owner’s first reaction was that it’s a little thing and how it can be fixed (apparently with glue!). He never accepted that it happened during the detailing and when the conversation heated up a little, he threatened to call the cops on me. He walked away (as he had done a few times by now) as he «had other customers to attend to». Some dude from the workshop next door seemed really interested in all this and theorized that English language might be the problem and offered translation services.
I was pretty sure there was no translation needed but he went ahead with it anyway. The owner came up with the air-​bubbles-​beneath-​the-​chrome-​that-​chose-​to-​burst-​today theory, because he had graduated to «not even touching the grill» by now. Part of a detail job, you’d think!
I paid up and drove off, not without noticing stains on the rear windshield as the sun shone on it — something just rubbing it with a microfiber towel can take care of.
Maybe all the other reviews are the about the $ 30 light detail job that is offered here and it’s probably easier to achieve customer satisfaction there. If the service I got is the best this business have to offer, I don’t think the bar has been set very high.