Imports Plus, LLC

After moving the more-​than 500 miles from Tennessee to South Carolina, I was appalled when I received pricing quotes for regular maintenance of my imported vehicle from the dealerships in town. I’ve bought and maintained two Volvos over the last 10+ years with a fantastic dealership in Nashville and was scared I’d never find a servicer offering comparable integrity, quality, and pricing here in Columbia. My 2005 Volvo S60 was, however, in need of a 120K service– something that is quite costly even with my hometown Volvo folks. After a lot of anxiety-​filled nights, too many calls to dealerships, and a little research into independent shops in the Columbia area, I found Imports Plus. On my first phone call, Susan Kirby made me feel more than at ease– she let me know about the company’s history, its track record, and its guarantees. I set an appointment and Ms. Kirby arranged for me to have a loaner vehicle ready when I dropped my Volvo off the night before– after hours, at that, since I had a late-​running seminar that evening! On the day of my service, I was absolutely amazed by how attentive Ms. Kirby was– during the complex, day-​long 120K service, she called me twice to let me know they’d found this and their plan of action was that, that I had multiple options for X, Y, and Z. The turn-​around time for such a complicated set of replacements was ideal. My car runs beautifully, and I can really feel the difference the care and expertise of Imports Plus had on it. I would recommend these folks to anyone and everyone!

Excellent service experience! Quick and efficient. Told me exactly what the problems were and what needed to be done to get me back on the road. Didn’t try to overcharge me or sell be maintenance that did not need to be completed. Will be the place I continue to take my Volvo to be serviced! HIGHLY recommended for all vehicles!