Accurate Termite and Pest Control

Accurate Termite Pest Control recently fumigated our condominium complex for drywood termites. Overall the process went very smoothly. The ONLY downside for me was not knowing for sure who had access to my keys; however, I understand having access to each home is a must for them to complete the job and is no reflection on their performance.
Toby, the rep who coordinated the fumigation effort, was very thorough in preparing us for the project. He was always quick to respond to phone calls and texts, both before and after the fumigation. Every time I called, he actually answered the phone! I didn’t have to wait hours or days for a call back. One thing that REALLY stood out was not only the efficiency of the workers, but how they went above and beyond what they were required to do. I live in an upstairs unit and was unable to move my outside plants as they were too heavy. I just resolved to the fact that they would die through the fumigation process. Much to my surprise, I came home and found that they had survived… because the workers from Accurate were kind enough to take the extra time to carry them down the stairs, place them in a safe area, and then return them to their original location following the fumigation process! Now that’s what I call outstanding customer service!!! Thank you, Accurate!

I have been using Accurate for over a year and have had nothing but great service! Patty in the office always reminds me of my appointment and is so accommodating. The techs that have always come out have been very professional. Ralph was my most recent tech and he was very thorough and made sure everything was completely taken care of. I have recommended Accurate to both neighbors and family and they too have been very happy with their service.

Just spoke with Patty at Accurate. Patty was quick to fit us in to their schedule an inspection when I told her we were under a time crunch. She also gave me so much information about the pests we were having a problem with. I am a business owner myself and I know a very well run business. Customer Service and Knowledge on the service you are providing is key to the success of your business and clearly Patty is part of a great company.

Just the facts here:
Pros:
The fumigation was effective and correct for our 62 unit condo building.
Cons:
We were told at the meeting Accurate does not sub-​contract. Only to learn later in the contract details that they do in fact (this is normal in this business).
After the process was over the keys were handed out to owners without any security checks. When asked why, the response was «We never check for ID’s while distrbuiting keys».
REALLY?
Even if the sign-​our sheet has no names; they could have kept a copy of an persons ID or something before giving a stranger the keys back. I wonder how they would feel giving us the keys to their homes?
Also, the gas company left several ovens and heaters on in several units for hours with no homeowners home. In addition, two unit’s front doors were left wide open. We were told «the gas company works on their own schedule and that they might have been forgotten as they were trying to rush thought to get completed».
Accurate took no responsibility for the project close out. They just wanted to wrap it up by 5:00pm regardless.
Fumigation was fine: A,
Project management: F
OVERALL GRADE: D–
Find another vendor that handles all aspect of the project; trust me don’t make the same mistake. Many of the positive reviews are for single family homes, not larges condo projects with lot’s of moving parts.

This company is the best. If you want a truly thorough inspection and an honest assessment, ask for Jim to inspect your property. He is the real deal. He found many areas of damaged wood and termites that other inspectors missed. He is knowledgeable, experienced, professional, and I will refer him to all my friends and family.

Great customers service all the way around! Thank you Anthony for taking care of my Moms any problem. It has been 6 months… Still no ants.

We cannot say enough good things about Ralph M. with Accurate Pest Control. He is the only person who has been able to get rid of our gopher and rat problems. Anyone can claim to be a Pest Control company — but Ralph is the only one I have worked with that gets the job done. He is knowledgable, prompt, and respectful of us and our time. Ralph is the best.

Great company staff are great helpful in every way thanks accurate you are family now :)

I would like to thank Accurate Termite Pest Control. Having Anthony coming to my home was a big PLUS. He has all the experience in the world. Now my family and I can have literally have sweet dreams at night. My home is bed bugs free. Thanks Accurate, and HUGEEEE THANKS TO ANTHONY, which was the one that had the skills to kill them itchy things… He’s funny, very professional and comfortable to have him in your home. Since I did my 1^st call everyone was very nice and helpful.

Accurate is hands down one of the best termite companies that I deal with. And I am a property manager so believe me, I have dealt with my fair share of termite vendors. They are always very responsive to me whether or not I am calling or emailing. Both Amanda and Isaac are always on top of their stuff and they go the extra mile to take care of their clients. I have had them take care of small 6 unit properties, and some of my larger properties with over 100 units. No matter the size of the job, they always do good work. I highly recommend Accurate for all of your pest control needs!

My review is long overdue. I called 3 termite companies back in 2012. Two companies told me I had to tent my house & poked & prodded the wood all around my home quite aggressively. They said due to the amount of termite damage, that spot/​local treatment was out of the question & tenting was the only way to eliminate the termites. Accurate Termite & Pest Control was the only company that did a thorough inspection without making me feel like the inspection was causing excessive damage. Jim, the inspector, was very honest & took the time to explain the termite damage & what needed to be done to fix my home. While 2 companies said I had to tent my home which is quite expensive, Jim was confident he could spot/​local treat the termites. He gave me quotes for locally treating the termites as well as tenting. He was confident he could take care of the termites without tenting my home. He also let me know that the termites would eventually come back at some point whether I treated locally or tented. I really liked that he didn’t push the more expensive service. What I also liked about Accurate Termite & Pest Control is that they offered repair services to replace window trim, fascia, etc. It was convenient to have one company do the termite service AND the repair work, too. Both services were priced right.
My contract from 2012 offered a 1-​year warranty against the termites returning in the areas that were treated. In 2014, I noticed termite droppings again. Jim, my original inspector, came out to check my home again. I was not within my warranty period, but because the termites came back in the same spots, Accurate Termite & Pest Control still covered the treatment. THAT is excellent service!
It’s now the end of 2015 and I haven’t seen evidence of the termites back in our home. When I see droppings again, I will most definitely call Accurate Termite & Pest Control because of their awesome customer service.
I highly recommend Accurate Termite & Pest Control!

I work with Isaac Camacho at Accurate Termite and Pest Control and he knows his stuff and is a nice guy.
Isaac is great at thinking of outside the box and I would certainly recommend Accurate.

I was fed up with ants… called Accurate and they made the process painless, were able to come out next day, and had better pricing than any other company. Shout out to Stephanie and Patti in the office and my technician Fernando the Ant Killer.

Tim came out for a free termite inspection, he was very professional and knowledgeable, thank you Tim!!! I would also like to thank the super friendly and helpful staff, thank you ladies for making my experience all that you said it would be! Bye bye termites!

If I could give zero stars, I would.
I had Accurate send someone over to inspect my house and give me a quote for termite repair. This review is not about the quality or effectiveness of the termite treatment. Rather, this review is about the customer service provided by Accurate’s representative, Jeff. Jeff inspected our property and said he would give us a quote for termite treatment (for both Vikane gas and Termidor local treatment), as well as a quote for what it would cost to fix/​repair the wood damage. From speaking with multiple representatives from different termite control companies, I understood that repairing the wood to our house was more of an aesthetic preference, as opposed to a practical necessity. I asked Jeff to itemize the quote so as to break down the cost for repairing each section of wood to our house, in case we decide to repair certain sections of wood but not all of them. Jeff responded by pointing his finger to his head (like he was shooting himself in the head) and rolling his eyes, as if it was too much work for him to itemize his quote. I then told him that my husband wanted an itemized quote because we did not know which sections of wood we wanted repaired. He proceeded to ask me if my husband was a «penny pincher» and then asked me what my husband did for a living.
I am fairly certain that if my husband had been home at the time and had asked Jeff for an itemized quote, Jeff most likely would not have responded by pretending to point a gun to his head. However, because I look very young without makeup, and because I am a petite asian female, I felt like Jeff was being very condescending, disrespectful, and rude to me. I am a professional woman and I certainly did not appreciate him treating me this way. Perhaps if Jeff had known that I am attorney, he might not have treated me with such disrespect. Because of Jeff’s behavior, even if Accurate’s quote ends up being lower than all the other termite companies that came by to give me a quote, I still would not go with Accurate simply because of the way Jeff treated me when I asked him to itemize his quote.
Furthermore, Jeff put multiple «stickies» around our house, one of which was ON MY GRANITE KITCHEN COUNTER, indicating that Accurate had performed an inspection today. The sticky note indicated the date of inspection and the language on the sticky specifically said that by law I should not remove the note. When I asked Jeff about whether I could remove the note, he responded by saying he was required by law to leave the sticky note somewhere in my house indicating the date of inspection, but that most inspectors leave the sticky note in the attic. He also told me I could remove the note whenever I want. I later attempted to remove the sticky note that he left on my kitchen counter, but was unable to completely remove it, and parts of it remain stuck to my kitchen counter. Now I need to find some adhesive remover because part of the sticky note is still stuck to my kitchen counter after I attempted to tear it off.
Out of the four termite inspectors that I had come by, he was the only one who slapped a sticky note smack in the center of my kitchen counter to remind me that he came to inspect my house today. Everyone else left theirs in the attic.

Our apartment needed 2 bed bug treatments and Accurate pest control definitely took care of us. We had the same technician each time, Anthony, and he was awesome. He is extremely knowledgeable, and help put us at ease during a stressful situation. Anthony was always on time, and easy to get a hold of, whenever we had questions. He was very professional and did a thorough job.

Okay, so am I the only one who has had a terrible flea problem? I couldn’t fix it myself, if was way too hard to get rid of them on my own and I needed some help. Since I used accurate for my ant problem, I decided to use them for fleas, too. Well, I have not seen any fleas or gotten bit after my flea treatment, and am so extremely happy! Thanks once again accurate! (:

So thank you Accurate for having such amazing customer service. Your employee Mike hats off to that guy. He was so friendly, informative and showed passion for his job! I’m truly going to recommend you guys to everyone I know. I’m so frustrated with people not offering exceptional customer service. Well you guys have fixed that, so thank you for that. And thank you for being fast caring and all around great people! Special thanks once again to Mike. Keep up the great work!

Very professional and thorough. John came out and did an inspection and went above and beyond when he took out an dead rat from my attic! Yuck. Thanks for the job well done

They’re good if you don’t need any repairs on your property.
Acquired 4 estimates for termite eradication. Their bid was on the high side; no, not the most expensive, but far above the cheapest. The customer service and follow up initially was very good. Robert does a very thorough inspection. Everybody I spoke with was pleasant and professional; as I was nothing less than courteous when speaking with them as well. They were there when scheduled and completed the initial work on time.
After the termite treatment, I noticed some areas that needed touch up and arranged a follow up repair date. They were there as promised.
I expected a different result, however. The results were not consistent with the appearance of the surrounding areas. Caulk was used to fill in the stucco voids, stucco patch should have been used instead. Yes, I’m aware it’s not a «deal breaker,» but there is now a small length of caulking not present in the surrounding areas.
I emailed a photo of the touch-​up work explaining that I expected a different result. I didn’t get any feedback, so I guess they thought their repair was «good enough» and that I should be satisfied… Well, I’m not. satisfied with their work. The problem is that it’s apparent some repair work was done, when compared with the surrounding areas. From my perspective, it’s all about consistency: there is a visible difference between the repaired area and the surrounding area. I guess maybe my standards are higher than others. I’m planning on re-​doing the affected area within the month; then it’ll be up to my standards.
I sent a request to be reimbursed for the materials needed to properly fix the area to my standards; I’ll post an update if and when I get a response.