Babies R Us

Brett and his manager Mony did a great job taking care of us. We went and looked for a few specific items and they went above and beyond to help us.
Great deal of patience and so friendly. This is why we come here for all our baby needs. Keep up the AMAZING work…

I have never experienced customer service slower than that at this Babies R Us location. Be prepared to stand in the check out line for at least 30 minutes, even if you are second in line. There are plenty of employees working there, but apparently none of them know how to work a cash register because many of them were just standing around at the front of the store. The store’s selection of items is good and the store itself is very organized, well stocked and clean. They have unique products that can’t be found at other baby stores. The prices are just okay though. Most stuff is priced higher than what you would find on Amazon. The people working at the registration counter were nice, friendly, helpful and although not speedy, worked at a bearable pace. I wish the same could be said for their cashiers. We ended up walking out without our needed items because no pregnant woman wants to stand in line for 30+ minutes to purchase two items.

I wrote a review on this complete dump a couple of months ago. I had to write another one today, because I can’t believe I ever gave them two stars.
I went in this afternoon to pick up a couple of things… In my head I was thinking I should go to BBB, but BRU was more convenient… so I thought.
The diapers I wanted were out of stock… as were other items I was looking for. The mother’s room is still disgusting. And the absolute worst was when I had a cart full of things, I stood in line for FIFTEEN MINUTES, The line did not move and nobody came to help.
The cashier eventually walked away and said nothing to anybody in line. There were four people ahead of me and four behind me.
At that point, I left… I went to BBB. I cannot wait for BRU to go out of business.

Are you fking kidding me? I waited in line for 30mins and she (deborah) still not done with her ONE customer! At least let me know to go to different counter. I just asked her if it’s going to take more time and she now tells me I should go to different counter. Way too slow and does not know what shes doing. Please fire her! Does it really take 30+ min with one person seriously? Never coming here again.

This review is for Jeanne, SUCH a great help on figuring things out for the registry i had to print out. Not only does Babys R Us need more employees like her but the world needs more helpful caring individuals like her. She made my first experience at tht Babys R Us a great one. If any of u guys need help at this location i recommend Jeanne! (Nothing towards the other employees)

This place is a joke if they had zero stars. I would give it to this place, my wife ordered a bed here went to pick it up waited 20 mins to find out they supposedly didn’t have it even though it was right i front of them but since the one there didn’t have a name on it we were told to wait two more weeks. Not only was the female manager extremely rude and condescending to my wife she had the nerve to cuss at her we will never go to this location again. When three female employees are rude and cuss obviously there is something going on here we don’t know about STAY AWAY!

My rating is based both on the registry experience and the overall shopping experience. My wife and I were formulating our baby registry and Babies R Us is a pretty ubiquitous store and catered to this particular demographic so we checked it out. We had been there before when getting gifts from other people’s registries and it was a fine experience and the selection looked good as it is a fairly large store. However, what we realized was there just isn’t a great reason to register here, and here’s why: In terms of brick and mortar locations, we had a FANTASTIC experience at competitor Buy Buy Baby (owned by Bed, Bath, and Beyond). They were MUCH more knowledgeable and much more attentive. They will help you pick things out, have incredible selection, talk through things with you, and have great coupons. We really made an effort to give them business because of this. Did not sense the same enthusiasm at Babies R Us. But Buy Buy Baby has fewer locations which is a downside. However, if you are worried about that and the convenience of your baby shower guests, you can just register at Target which is everywhere, or even Amazon! Basically, there’s very little reason to register at Babies R Us. For service go to Buy Buy Baby, for convenience and selection go to Target or Amazon. The second point I will make is after our baby shower we still ended up with some Babies R Us gift cards. We were passing by here and I insisted we not shop here unless using those gift cards because I want to get them off our hands. Anyway, my wife went with our baby and she told me that their nursing room smells like barf. It’s clear the babies have been spitting up on the couches and they did not bother to clean. The only reason I’m giving them two stars instead of one is because they still do have a good selection and if you want to go in and browse or need something in a rush like a present it might be a good place to go if you don’t expect any help and don’t mind the permeating odor of bile assaulting you. My reviews this negative are few and far between but Babies R Us basically still acting like it’s the only show in town. Hopefully the word gets out that consumers have options and they get their act together.

The staff here are terribly misinformed, both to the stores policies and products. As far as the products are concerned, it’s essential to do your research first and not rely on the advice of their employees (of course). And moreover, they probably don’t care… which is more than obvious when they speak to you. Everyone moves like molasses and none of the employees know how anything works (they remind of new dads trying to install carseats at the hospital). From the cashiers and people on the floor to the manager himself, it’s hard to find a more dysfunctional store.
That being said, my 2-​star rating is primarily due to multiple experiences with customer service regarding their price-​matching policies. They price-​match Amazon, however, recently I was informed that they no longer price-​matched Amazon Prime specifically. Anything that had a Prime tag was excluded (makes no sense). So, I bought the product at full-​price, which would have been fair if both the cashier and manager were actually correct about their policy. Which they weren’t. I called corporate to inquire about the price-​matching issue and had to be transferred to a supervisor before I could get a straight answer. She told me that I had been misinformed and they should have matched it. She then forwarded my complaint to the store… after all of that, the manager contacted me and told me that the best they could do was match the price if I came in with a receipt. And that was that. The difference was $ 10.
Anyways, bottom line, they’re a complete pain. Come here only if you have an emergency.

The store manager, I think her name is Jennifer is AMAZING. She has always been helpful to myself and my in-​laws whenever we’ve come to the store.
This past time we came in to purchase a crib and mattress to be delivered, they girl in the furniture department was okay, she wasn’t very enthusiastic. While she was knowledgeable and eventually helped us make a decision on which crib and mattress to purchase it took a while. When we checked out, the girl at the front was very sweet and tried to accommodate all questions we had.
I’m giving this place four stars because of all the times I’ve come here the customer service outside of the store manager is just okay. The employees are not as motivated or as knowledgeable as I would like.

I called to see if they offer competitive pricing. Spoke to Mike who put me on hold for about 10 minutes then picked up the phone and hung up. I called back 3 times and someone picked up the phone and placed me on hold without saying anything. Finally someone picked up and I told them that what I was experiencing trying to get through. She rudely asked «what can I help you with ma’am?» Completely ignoring my complaint. VERY disappointed with the customer service! Management, you need to work with your staff a bit on their professionalism and customer service skills!

All the employees were super nice and helpful. I walked in at 9:20, and they were closing in 10 minutes. Not only did they not kick me out, but they told me not to worry too much because they still had to stay to clean. They were pretty knowledgeable too.
Parking is ample.
They take competitor’s coupons, so I used a buy buy baby coupon. And they even let me stack it with a «free cup with purchase» coupon.

Worst customer service. U have a coupon? Good luck. Unfortunately I end up w the same cashier every time and takes 15min to check out!

This review is for their Mother’s room. It is absolutely filthy! The lounge chairs had white stains on them (formula? Breastmilk? Or !!!) & were totally dusty so thru probably have not had a good cleaning for a long time.
The hand sanitizer dispenser was empty. The changing tables also looked sketchy.
This is not a good environment at all for any mother looking for a quiet clean room. Stay away if you can!

I’m due in September and this is the closest location to me. I’ve been here at least 3 or 4 times in the last couple months to start and update my registry. I have NEVER had a good experience here. I once asked a staff member at the registry desk how I can delete an item off my registry and she replied with «I can’t delete it but I can mark it as purchased, or you can call our toll free number for help.» Why would it be so hard to do so? I finally figured out that you can edit your items online at home. Way more useful than seeking help from someone in-​store.
Every single time I’m here, it’s painstakingly painful to find help. There have been times that I’ve had questions about items and have to look high, low, up and down aisles to find help. Like really!!! Oh and no matter what time it is or how busy it is in the store it seems to always toake forever to check out. You would think after all the bad reviews about this store on here that they would shape up.
Also, I noticed a lot of items seem to be low stock, out of stock or just haven’t been re-​stocked. Their prices are higher than online and other stores as well but they offer a price match.
I’d suggest going to Buy Buy Baby (they accept Bed Bath Beyond coupons!) or buying your stuff online at Amazon instead.

It’s Monday morning just after opening at babies R us. I wait in line go up to the cash register and ask for a gift card. Alma, the girl behind the register, says they’re over there (just 10 feet away from the register) so I get out of line get the card and promptly three people take my place so I have to wait in line again.
All my needs some education in customer service.
I will never recommend babies R us to any of my friends, and I will never come back again. I can actually get everything at Target for about two thirds the cost. So I will save some aggravation and a lot of money. Babies R Us, your time is limited.

Most of the folks who work here r very helpful
My major complaint is I am always having to wait 10 minutes of more in the line
Today it took 2 seconds to grab what I needed but it took 20 minutes for me to pay
The blonde lady with the purple doorag (bandanna) on her head is not a big help… the cashier needed change for her drawer… I paid $ 25. and had $ 3’s in change coming… the cashier called twice for help then she went and asked for change that blonde lady could care less that the cashier called twice for change twice had a long line of people waiting not to mention me who waited 20 minutes to pay and now having to wait 5 minutes while this poor girl tries to get my change… that blonde just looked at the cashier shook her head, sighed and kept talking with anothet associate…
U messed up pretty big and I’m tired of waiting so here I am writing a review

I have been in this store a few times… because it is closest to my work, and I always seem to need gift cards for coworkers.
The customer service in this store is never really that great.
This past visit was probably the worst of all of them. The cashier was rude, cut me off mid sentence… and they have every gift card in this BABIES R US, except… BABIES R US.

When you enter the store, you can sense that this place doesn’t like kids or babies. Almost every retail store give you free wipes to clear the shopping carts which are know to carry a lot of germs. This place doesn’t do that.
The bathrooms are dirty and they could care less if you have to change your baby in there.
My latest visit here was 4 days ago when I went to buy some baby formula. There was a LONG line and one cashier available.
Note: This is usually a standard practice at this particular Babies R Us.
I decided to go to the CUSTOMER SERVICE line just to pay for 2 boxes of baby formula since it was shorter. I noticed that the person in front of me was also paying for purchases too.
The one line they had open wasn’t moving, neither was this one. After waiting for 7 minutes in line, I get to the counter and the disgruntled employee tells me that the line was only for Returns and asked if I was only returning the formula.
I tell her no, it was not a return and she tells me again that the line was only for returns.
So I had to stare her down and tell her to just ring up my purchases. I will just buy the formula at Walmart from now on. The price is cheaper there and I don’t get the poor attitude or the hostility from bringing in my baby daughter.

If you have a registry, add stuff that you need now or gifts for others so you can still get the credit for cash back later. Also, you have up to 12 months to complete your baby registry so think ahead and put whatever you think you may need on it.
The ladies at the registry desk are extremely helpful too!

I am unhappy several aspects of this Babies R Us. 1) some of the staff are rude, not helpful, and have little to know product knowledge about the car seats, strollers, and availability of online product. 2) the restrooms are not cleaned regularly 3) products are not arranged on shelves and open 5) lines get very long with one person working at a cash register.
The only reason I didn’t give one star is because this is the closet Babies R Us to me and a lot of other people in Irvine, so one can still find what they need, but they may or may not have one of the 5 negative experiences above.