BBQ Restorations

Wanted my BBQ cleaned and igniters (left and right) repaired or replaced. Cleaning was ok, but guy left quite a mess. Used razor blades left on the ground and splatter from cleaning all over nearby windows and walls.
Igniter (right side only — guy said I only needed one) stopped working within a week. Had professional out this morning and he quickly saw that the totally wrong parts were used and installation was shoddy/​wrong. Extremely disappointed/​disgusted with repair part of service.
Their website claims they are knowledgeable about repairs such as igniters. Wrong!
Will never use them again.

It is so hard for me to write a negative review as I know it can impact ones business but I know how much I rely on others to be truthful. So here is why I give 1 star to Wes at BBQ Restorations. I called late June to set up my in home appointment. Wes was eager to do the job and was on his way when his truck broke down. We rescheduled for next day and truck broke again. We rescheduled for next day and he cut his hand open and was in the ER. Now as we are past the 4^th of July, I called again and he said he would be in my area (Diamond Bar) this week Friday and said he would call in AM to give me a 30 minute heads up No call. Then I call for the last time and he said his «guy» would be able to come Saturday — less traffic. No problem I said. The guy never called and as I called Wes, he never called me back. I was understanding, polite and professional 100% of the way. So that is the truth and I will leave the rest to you to decide. Sorry Wes — I gave you many chances so I hope you understand.

Wes & Sheldon are working a miracle right now on my outdoor kitchen grill (2) and Burners (2). I happened into Wes and asked about a shirt he was wearing for his company… He gave me his card and I called this morning. He came by same day and looked at my 10 – 12 year old Fire magic and a probably 30 year old Charm-​glo. They were both disasters, with rotting, non working parts and just a mess. He told me he would get it all working, and I mean rerunning gas lines, cutting holes to place new electric starters, even welding new galvanized steel plate into the rotted bottom of the unit itself… That of course is not what we thought would be required when I hired him, I just thought a killer before and after cleaning. He not only did all this he honored the price that he had quoted, which was very fair to begin with. too bad I am selling the house, I could definitely enjoy using the new and improved equipment, I guess the next owner will be in grilling heaven!
I could not recommend Wes and Sheldon of BBQ Restorations more highly… give them a call and I am sure your steaks, ribs chicken and veggies will be fired perfectly!

I thought We would have to buy a new bbq but thanks to Wes, our bbq has been restored to it’s original beauty and functional capabilities. My husband and I have used BBQ Restorations on
several occasions for repair and cleaning, and we have been pleased with the results. This company is honest with fair pricing and and provides the expertise any customer would appreciate.