Brow Theory

To start off my review I would like to specify that my artist was Vivian and I only had a short encounter with Lisa.
I was recommended to Brow Theory through a very good friend who is VERY VERY picky about her brows. She was in love with Lisa’s work and decided to go with Vivian due to the very long wait list. This is back in Jan 2016. She had paid 400&50 tip. Her brows came out decent enough that I went ahead booked as well. No joke my friend had her brows done a week and a half before me and apparently pricing shot up to 500. When I asked if they can honor pricing bc referral they settled for 450. I also asked when their next availability would be; expecting a month or so. I called on Monday and they got me in that Thursday. At first I was like cool they can get me in but for artists that are in such «high demand» which is why they raised their pricing, it seemed odd.
I came 10 mins early for my appt @1:30. LD the receptionist told me that Vivian was running a late with her client and if I could come back @2. They’re located in the Mitsuwa area so it was fine. I came back again 10 mins early bc I knew I had paperwork to fill. While I was filling out I mentioned my ezcema, LD noticed and she was like oh let me ask if that should be an issue just to be sure. Vivian comes out and sits down and you can just tell what’s going to happen. She spent 15 mins telling me that I don’t take pigment and she didn’t outwardly say it at that time but she didn’t want to do it. Lol I just waited 40 mins and half way through paperwork plus paid $ 50 for my deposit. I said it should be fine and I don’t mind paying 90 for the touch up for the time slotted.
Process: I am a makeup artist myself. I know what I wanted but I am also not one to nitpick artist while they’re working so I let her do her thing. She put two different brows on so I know how they would look and we picked one. She redrew one side to match the other and I’m not sure what the problem was but something about the shape was off and she kept tilting my head. Literally the entire time she was drawing my head was tilted. We spent almost 1 ½ hours drawing. The entire time her phone was going off and I guess she had to pick up her kid. She kept making comments about my ezcema and I felt so uncomfortable the entire time. I knew how long my appt is supposed to take and we were already 90% done with my frame. I was very frustrated at this point as well as very impatient. I’m taken to another room to be tattooed and Lisa comes in to grab something and she checks on my brows. She tells Vivian theyre uneven. Mind you she’s telling her this with my head straight. Vivian proceeds to argue with her, tilts my head and tries to fix it. Lisa ends up sitting down and fixes my shape. We lay down to tattoo LISA’s template and she sprays the lidocaine and just starts tattooing. My eyes keep watering and she’s laying her hand on my nose like it’s completely normal. My first brow was great. Then she noticed the time and I’m not sure if she rushed but the other one was just bad. While I could semi feel the first brow, this brow I would feel everything and she tells me this brow is more sensitive probably and just proceeds. When she hands me the mirror to check I notice the one she just did is shorter than the other. I feel her putting the stroke and she’s like okay we’re done. Her phone is going off again and at this point I’m just done and I leave to pay and I tipped; even with my experience I still tipped. I get in the car to double check my brows and I look at the time. It’s 5:30pm. And not to mention my brows are crooked. What’s funny is that if I tilted my head they look even. I texted LD that night and was like this really bothers me can I come back and get it fixed and it will be the same peeling time. She says I have to wait the week.
I get a call from Vivian and she argues on the phone with me. Brings up my ezcema and I go it’s one line. Literally if you had just listened to me we wouldn’t be having this issue but I listen and just wait out the time. I was supposed to go back to touch them up but after my mom saw my brows she was mortified. When they peeled they lasted two weeks. You can just see the outline basically. I honestly couldn’t even imagine her touching my brows again. If she had already messed up my brows the first time I wasn’t going back. I checked on my friends brows they faded quickly as well. What bothers me is you had your teacher fix your drawing and you still messed it up after me and her said something.
I’ve met other girls who got their brows done with Lisa and they came out great but the customer service was not the same as when she first started. I’m sure great brows come from here. But I wanted to get what I paid for and was extremely disappointed. This is my face. Plan your time accordingly and take pride in your work and professionalism.

I just got my eye brows retouched a couple of weeks ago at Brow Theory and I absolutely love it! I love the shape and the color. I have received so many compliments on my eye brows. I am all about cleanliness and sanitation and this place met all of my expectations. I am very satisfied with my experience here. Getting my eye brows tattooed is one of the best investments I’ve made.

Its almost 2 weeks since the annual touch up. My eyebrows are completely peeled and healed. I’m 95% satisfied with my eyebrows.
Here is a little break down and update since my last review.
The whole procedure was about an hour long. We started with drawing my eyebrows again since the shape has shrunk a lot and the color has drastically faded. I absolutely LOVE the shape of my eyebrows and how it turn out. Seriously Lisa is the eyebrows guru. Within few minutes she was able to shape my eyebrows into the perfect set of brows and they are exactly my taste! (Usually she draws two different shapes that match with your face, and give you the option of choosing). We then went on with the procedure. This time around i felt the pain, as compared to my initial procedure. Might be the result of scarred tissue? But it wasn’t anything unbearable. Fast forward to the end of my procedure, i love that she is a perfectionist, she take about another 20 – 30 minutes making sure that my brows are even, all the spots are filled, and make sure that i was satisfied with my brows. And i seriously couldn’t stop smiling because it was perfect lol!
here is the 5% that i’m unsatisfied with.
At the beginning, when she started shaping i told her i was ready to go darker. As i mentioned that my eyebrows has drastically faded, and i had to start filling it in around 6 – 8 months post procedure. I have an active lifestyle, oily skin, i’m a bleeder (during procedure) and i wear make up very often, if not daily. Those are the factors that made me want to go darker, so i dont have to start filling them in after half a year to 8 months. Anyways, now that my brows has completely healed, the result of the color is exactly like my first touch up. I was a little disappointed since the shape is perfect and everything, but the color is not as dark as i wanted.
My overall experience is positive and satisfied. And i’ll probably come back soon for a retouch. I hope that Lisa would be around forever! Lol because i can’t imagine letting anyone else touch my eyebrows. Not to mention tattoo on them.

I never thought that I’d ever consider getting my eyebrows tattooed. I’ve always thought they looked fine. Boy was I wrong. After Lisa transformed my eyebrows, my only regret is not doing it sooner!
I had to wait 6 months for my appointment. The wait was worth it. Before booking with Lisa, I did my research and looked into other local brow specialists but no one else compared to her customer service and amazing work. She really is the best at what she does and cares so much about her clients leaving happy. Lisa is knowledgable and super sweet. I’m 100% satisfied with the way my eyebrows came out. I have since referred my family and friends to her. I get compliments all the time!
Thank you, Lisa! I wish you continued success because you so deserve it!

I couldn’t be happier with the customer service that I received from Lisa and her team. When I booked for my appointment, Lisa was already 6 months booked ahead. Not a problem as I’ve seen Lisa’s work on her Instagram and wouldn’t trust anyone else to touch my eyebrows except her. However, while waiting for my appointment, I became pregnant (I found out about 3 months before my appointment). So I contacted Lisa and asked to schedule. They were very prompt, courteous, and rescheduled my appointment with no problem. Overall, Lisa and her team were very pleasant and accommodating. I would recommend Lisa to friends and family.

I wish I can give Brow Theory 10 stars, but I will have to settle for 5 stars. My entire experience, along with my friends, was nothing short of amazing. At first, I was hesitant to have my eyebrows done, as this was my first time. However, I am so glad I went through with it. Vivian helped me in every way possible. She was able to answer all my questions and concerns. She was attentive to all my needs, and made the entire process easy. Most of all, she removed any worry I had, and the end result exceeded all my expectations. I LOVE my eyebrows. I only hope this review does her justice, because I seriously could not be any more happy with the outcome.

My experience at Brow Theory Studio was fantastic. It’s very clean and customer service was superb. Both Vivian and Lisa took great care of my friend and I. Vivian did my brows, she is very detailed in her work and isn’t finished until you are completely satisfied. She was fantastic, I absolutely LOVE MY BROWS

This review is based on my entire experience at Brow Theory and interaction with Vivian.
Brow Theory is to be found on the 2^nd floor of the shopping center, if you walk up the stairs and go left, it is at the very end. The studio itself is quite gorgeous and elegant.
When I first arrived at the studio, I was kindly greeted by the receptionist. I don’t remember her name but she was really sweet and funny. She even offered me a bottle of water as I fill out all my information on the ipad.
Vivian was punctual as she came right on time as scheduled and gave me a hug. We started off the session in the front of the studio with her sculpting and hand drawing my brows based off of what would look appropriate with my face shape until I was happy with the style. We then proceeded to go to the back where her office was located to do the semi-​permanent eyebrow makeup.
During the entire process, Vivian does an excellent job at making sure you feel comfortable and I really like that there was a blanket provided to keep warm. Throughout the procedure, she did a great job at talking me thru each step of what she was doing and taking breaks when she felt that I was in pain. I also loved that she is a perfectionist. She really focuses and takes her time to go back and forth on each brow to make sure that your brows are on point.
This has been my second time having Vivian as my browist and I am truly amazed by her work each time. I have a really busy schedule so when I went a while without seeing her… my brows were a HOT MESS haha. Thank you Vivian, for putting life back into my brows again!

This review is for Vivian — who also works at Brow Theory with Lisa. I had been Lisa’s client for several years now, ever since she worked at Jack Winn Salon in Newport. I have written a review for her in the past there as I had been very happy with the pricing, service, and overall results of my brows. My last session with Lisa was about 2.5 years ago.
Fast forward to today — I live out of state now and was wanting a brow touch up. Found that Lisa had moved and started her own business (good for her!) but also that she was insanely hard to book now. Not only that, but her prices had sky rocketed… which is fine, it’s all about supply and demand. But unfortunately I was only able to return to CA during my vacation time and Lisa was now booking 6+ months in advance.
I was told that Vivian was another brow artist that had more availability and was a tad less expensive to book than Lisa. More importantly, she had appointments available during the week I planned on visiting CA. I booked my date/​time with her and waited for my January appointment.
On the day of my appointment, I was contacted and told that Vivian was running about 30 mins behind and they asked if I could show up later. I appreciated the call and was fortunate enough not to have anything else scheduled that day, so that was fine for me. I arrived exactly at 3:30pm (original appointment was for 3:00) and Vivian was still working on a client. I sat and waited until 4:15 before they were finally finished…
Vivian finally came out and started working on my brows. She first asked if there was anything I wanted to change — shape, color, shading, etc. I told her that I wanted to keep the exact same color because I tended to dye my hair dark brown and the brow color I currently had (a very dark brown/​black) was most complimentary to that. Although my natural hair color is more of a medium brown. She agreed to what I was saying, so I thought that she understood what I wanted. She then colored my brows in with pencil until I was happy with the overall shape. Lisa also came out around this time and helped a bit with the shaping process, which I appreciated. Then I went back and got the actual tattooing done…
I’ll spare you the details of the tattooing. It was pretty much what I had expected and overall not uncomfortable. Vivian would stop every now and then to ask how I was doing, which I appreciated. However, after my brows were done, she gave me a mirror and they were not the color I had asked for! She made them more medium brown than the dark brown/​black I had wanted… She said since I was so fair, it complimented my skin tone and natural hair color better. I understood why she did what she did… But then I had explained to her that I tended to dye my hair darker. Why even ask the client what they want if you’re not going to listen? If I do decide to dye my hair darker later, my brows may not match… Sigh.
It is now 3.5 days post procedure and so far the healing process has been fine. the brow shape and color intensity is around what I was wanting and expecting. But again it is not the color I had asked for. This is the reason I’m deducting 1 star. I may update after the full healing process is complete if it ends up looking different… I would still go back to Brow Theory as the artists are really nice and well skilled. But I would caution clients to be very specific in making known exactly what you want… especially when you are paying a ton of money to have something semi permanent put on your face.
Update: spoke with Lisa over the phone and she explained why Vivian tattooed a different color than what I was expecting. Her explanation made sense, but it would have been ideal to have this information before being shocked about the color of my brows not being what I had expected. Unfortunately, one brow is outlined in a more reddish shade than the other brow, even after the full healing time. which requires me to still fill in a bit with pencil to make the color more uniform. I will likely have to go back for another touch up to try to have this fixed.

I first knew of Lisa Le when she was still at Jack Winn Salon in Newport Beach. But was not able to get an appointment until after January 2015 as she was out on leave. My first appointment was set on 4÷1÷2015 and as part of confirming your appointment, a nonrefundable $ 50 was paid to «secure» my appointment. However, I rescheduled for July 17^th.
The long was finally over, I met with Lisa at Sola Salon Studio in Irvine, very nice lady to meet and have my eyebrows attend to. She started by removing my eyebrow powder, then she proceeded to shape, and trimming brow hair where needed. She gave me a couple of options on the brow shape and educated me on where the eyebrows should me. Both shapes that she made were really nice and ultimately we settled on the best. She proceeded with the tattooing process which was not too uncomfortable, but started to hurt towards the end as the numbing wore off. The remaining $ 300 and gratuity was paid, I left happy and aftercare was provided as well as Vaseline to apply for the next 7 days. As part of the package, you do receive a free 30 minute follow-​up.
I followed the aftercare very carefully and completely stopped any activities that resulted in excessively sweating and avoided the brow area when applying night cream and lotion. My eyebrows started to peel around the 4^th day and my eyebrows still looks great. I texted Vanessa to schedule for the free 30 minute follow-​up which is for 6 – 9 weeks out. At the time that I scheduled, I wouldn’t have expected my eyebrows to drastically fade. My follow-​up was set for September 19^th.
By the 4^th week, my eyebrows completely faded and I am embarrassed to tell my sisters and friends that I got my eyebrows tattooed. I understand that is semi-​permanent but didn’t expect it to be a 1 month semi-​permanent. So I decided to just wait to meet with Lisa on ⁹⁄₁₉ to see what she could do.
When she looked at my brows, right off the bat, she said they had completely faded and there is barely any filling or definition left. Then she proceeded to «clean» my brows and said there was makeup on my brows. Ok, my brows had faded since the 4^th week after it was done, it was light enough and I had covered it some more with makeup… hmmm. sure ok… Then she proceeded to say maybe I had too much dead skin when I had my brows done, that I should’ve have exfoliated it before arriving to the first appointment. Ok Lisa, you are the professional handling so many sets of eyebrows through your career to now opening your own salon. You’re so proactive at putting together such a detailed aftercare available in both text and email, maybe you need to include those factors in your «process» text that you send to your clients so they can prep their brows before tattoo. Then she proceeded to say that maybe I had too much brow hair for the tattoo ink to penetrate. Again, you are the professional. And prior to applying ink and tattooing, you trimmed my brows. It never occurred to you that I had too much brow hair? You should take a look at your «process» text and revise the contents. It clearly states «factors that would make your brows fade faster are if you have oily skin, have an active lifestyle, have no brow hair, use retinol or have chemical peels.» I don’t have oily skin, I don’t have an active lifestyle, I don’t use retinol or chemical peels, and I have brow hair. But according to Lisa, I have too much brow hair. What a contradiction. Then Lisa said I need to schedule a new session to have my brows redone for $ 90. Redone? Apparently the $ 350 didn’t do anything. I desperately need my eyebrows to be done, again, so I set up another appointment because the initial work was so poorly done that my brows faded after 4 weeks. I didn’t get a free touch up session as mentioned, but instead many excuses as to why my brows faded.
I have to wait for more than a month for another session on ¹⁰⁄₂₈. On 10/​26, I got a reminder text. On 10/​27, my appointment was cancelled because I couldn’t confirm my appointment for ¹⁰⁄₂₈ as I forgot my phone at home. Oh well.
Yes, they are semi-​permanent eyebrows but not a 1-​month type of semi-​permanent from cheap ink. That is probably why she is so «busy» constantly retouching/​redoing brows. But that is her game, taking people’s $ 50 up front nonrefundable deposit, use cheap ink, steal the remaining balance $ 300, schedule for «free» touchups but it is actually luring clients back to charge them again for so-​called touchups and redo. From a business perspective, that is just shady. I am glad they cancelled my appointment. I am now back to my brow kit because Lisa’s work on my brows were so bad that it was like they were never done. What a disappointing experience.

I’ve been a happy client of Lisa since 2009. Getting semi permanent tattoo on my brows is one of the best things I’ve done. I never have to fill in my brows, or worry that they would smudge. And the best part is that ever since getting it done my brows are symmetrical.(looking back at old photos pre service makes me cringe. I think some of you can relate. I thought I was doing a decent job filling them in haha) The difference is striking. Lisa is a perfectionist, with a great eye for detail. Over the years I’ve had a few retouch services done.
A couple of years ago I also had Lisa do semipermanent eyeliner on me. Loving the results. It looks natural and soft in an enhancing way. And for you who’s thinking about doing it, but worry about the potential pain. Trust me, I was such a chicken, thought it was gonna hurt because of the area around the eye being more sensitive. To my surprise it wasn’t bad at all. Would describe it as slight discomfort at times, but definitely not painful, and totally worth it.
I’ve also had Lisa do my makeup for special occasions. Very few can do a good job when it comes to makeup on Asian eyes. I’ve had horrible experiences at other places where I walked out looking like a drag queen or geisha lookalike. Lisa however is great. I really felt like she made me look my best.
I’m so happy for her that she now has a business to call her own. Instead of renting a space in a salon.
Brow theory is a bright, airy, sophisticated space with the friendliest of service.
For future clients I like to say, don’t be discouraged by the long waitlist. It is well worth it.

Getting my brows done was the best investment I’ve ever made. I had been thinking about getting my brows done for the past 3 years and I had finally got the guts to get them done. I messaged Lisa’s assistant Vanessa around the beginning of this year and the only opening she has was in September. She takes a $ 50 deposit whenever you decide to book your appointment. The whole procedure was $ 450 which is kinda expensive but well worth the money. I don’t regret getting them done at all. My brows look very natural and the procedure was actually tolerable. I am scare of needles and anything pain related but this procedure was actually bearable. Lisa also gives a free touch up within 6 weeks. She’s very professional and takes her time. The healing process was fast. It took less than a week for my brows to fully heal. She sends an email before the procedure. The email is very thorough on hShe’s very professional and takes her time. The healing process was fast. It took less than a week for my brows to fully heal. She sends an email before the procedure. The email is very thorough on how to take care of your brows after the procedure. I’m so HAPPY with my brows! Lisa you’ve changed my life and shorten my morning makeup routine! I can’t thank her enough!! ow to take care of your brows after the procedure. I’m so HAPPY with my brows! Lisa you’ve changed my life and shorten my morning makeup routine! I can’t thank her enough!

I’ve been seeing Lisa for brow shaping for 5 years and she is THE BEST! I had been to countless other places before Lisa and I was never satisfied. I always felt like they rushed me and didn’t listen to what I wanted.
Lisa is a true artist and she will help you find the best shape for your face to make you look like the best version of you. Lisa takes her time and is very detailed in making sure that they are perfect every time. I get compliments all the time on my brows and its all because of Lisa. She is very busy so he sure to book in advance but she is worth the wait. I’ve always had her do my makeup before and I loved it as well.

It took me some time to get up the nerve to have my eyebrows done again, since the first time around having it done somewhere else it faded into a reddish color and it was so painful. With Brow Theory’s stellar recommendations, I decided to give it a try. From the moment I walked into the beautiful space I was sold. Vivian was very friendly and so was the staff and she spent so much time shaping my brows and giving me options with different shapes and explaining everything to me so that there were no surprises. I was so nervous about the pain, but surprisingly it was not as bad as my previous experience. I loved my new brows immediately after she finished even though they were still dark. She gave me after care instructions and a little take home kit with ointment and walked me through what to expect over the next week. At this point, they have fully healed and faded a bit. The color is a medium brown with no bit of red visible! I can’t wait for my touch up!

I have been going to Lisa for several years now, and I love her and her work! On my very first appointment with her, she knew exactly how to shape my brows to best fit my bone structure. On my next appointment a few years later I had reservations about making my brows thicker, but Lisa assured me that the shape and thickness would look great on me. And let me tell you guys, I couldn’t be HAPPIER! I’m so glad I trusted her and her experience. She always made me feel comfortable and showed me exactly what she was going to do.
Recently I felt like the ends of my brows were fading probably due to the fact that I have no hairs towards the tails of my brows. So I called lisa and she had recommended Vivian to do my touch up. She reassured me that I would be in good hands and she would be there if I had any questions. Im gonna be honest, hard for me to trust someone new to work on my face, but I trusted lisa would not lead me astray!
When I arrived at Brow Theory I was taken away at how simple and elegant then space was. Makes you feel like you’re in a well decorated girlfriends room. Vivian and lisa came to greet me. I expressed my concerns and showed Vivian where I wanted them darker. It’s been a month and she did exactly what I asked for! I love fresh brows feels like a new haircut but slightly better!

I’ve been seeing Lisa for my brow shaping for about 6 years! She has done the most detailed work I’ve ever seen.
I love that she trims, tweezes, and fills them in! I’ve been to a bunch of other places that just wax them and send you on your way. Not Lisa, she makes you look like a normal person when you leave :) she’s truly an artist!
Lisa just recently opened Brow Theory and I have to say this place is gorgeous! Lots of attention to detail here. The place is really clean and looks like it came out of a magazine!
I can’t really touch on the permanent makeup since I personally have not done it. However, my sister has seen Lisa twice and her brows are perfect!
Brow theory is located upstairs in a strip mall next to Mitsuwa (?) Market. Close to Jax bikes and Bank of America. It’s a pretty busy area so maybe add on a few extra minutes to find parking.
If you’re questioning seeing Lisa… I say Do It! And book now because she is one busy lady!

I came here for my touch up session and I love how cute the place is. It’s very pretty and classy looking. It’s newly renovated so I’m excited to see the full transformation. I needed a touch up for the tail end of my brows and so Lisa was great about squeezing me in. I love that she pays attention to my brows and tells me if she thinks it needs to be darker or more drawn in. I need that type of honesty in the people I work with especially if it’s going to affect my face! She’s great with keeping me informed so I’m happy I went with Lisa for my brows.

Lisa has worked on my eyebrows multiple times before when she worked out of another salon in Newport Beach. This is my first time getting my annual touch up with Lisa at Brow Theory. Walking into this new place I could tell that there was a lot of thought and time put into the newly renovated space. The clean modern décor creates an ambiance of serene luxury that is definitely calming. As always, I was warmly and graciously greeted by Lisa. The first time I ever saw Lisa I was a ball of nerves (which you can definitely read about in my previous review of Lisa’s work). But having experienced what I can just simply describe as the «magical artistry of Lisa’s touch», I was definitely comfortable and at ease with this session’s work. Once again the finished product was simply perfect!!! I can’t tell you all how many times I’ve been referred to other places that claimed to do great work at cheaper prices. I’ve even got a 1^st cousin who does semi permanent tattoos and always wants to do my eye brows for free but honestly no amount of cheaper work or free work is worth me giving up my spot with Lisa because simply put it her work is perfection and unmatched by anyone!!! A few weeks ago, some stranger at the gym tapped me on the shoulder to ask me what eyebrow pencil/​product I used b/​c she was so impressed that it didn’t fade during my work out. I proudly told her my eye brows were tattooed, she didn’t believe me so I had to rub at my eyebrows vigorously to prove to her that they were tattooed. Needless to say I continuously get tons of compliments on my eyebrows and due to these numerous compliments I am a die hard fan of Lisa’s work. Funny story, I have a typical older generation super picky and super opinionated viet mother who went to a cheaper place to get her eyebrows done and balked at me for spending so much money to get mine done with Lisa. Just a few months ago she broke down and asked me to take her to get her eyebrows fixed/​redone by Lisa b/​c she has secretly been so jealous with my PERFECT eyebrows!!! She wanted to get great looking eyebrows for herself!!! LOL!!! It takes a lot for my mom to breakdown and admit to me she was wrong and I was right!!! Proves to me, going with Lisa was the best decision I could have ever made for my eyebrows!!!
Years later I still stand behind my original review of Lisa’s work: «There is not enough words that I can use to express the magic that Lisa does! So if you’ve always wanted beautiful eye brows (not the nasty green/​blue/​copperish kind some people be sporting around the OC) go to Lisa @ Brow Theory!!! She’s the best of the best!!!»

Wow, what an experience.
I knew of Lisa when I used to go to Jack Winn Salon to get haircuts from Kumi and facials from Suzanne. I have acquaintances who have their brows done by Lisa and it looks really good.
I made an appointment with LIsa back in April to get the semi-​permanent eyebrows. The date for this procedure was set for October 24^th, 2015. I put down a $ 50.00 deposit. I was still on the fence about deciding to go through with it but I had a little over 6 months to think about it. I figured that if I decide to not go though with it, I would only lose out on the $ 50.00.
On Thursday, August 20^th, 2015 I get a text message from her assistant that she has Saturday, August 22^nd free and if I can come in then. I told her that I rather keep my original appointment. I get a text the next day that Lisa is not able to come in on October 24^th and they need to reschedule me for a different date. They then texted me three options Sat, September 26^th, Tuesday, October 3^rd, or Halloween. I chose Saturday, September 26^th, the only date that worked.
I should’ve cancelled at that point. To make an appointment six months in advance, it was a bit annoying to have to change it.
Now I only had one more month to think about it instead of the two months. I decided not to go through with it and instead bring my mother.
When we got there, Lisa looked at my mom’s already tattooed brows and said she couldn’t do it because of scar tissue my mom had on her eyebrows. She asked me if I sent in a picture of my mom’s already tattooed brows and I said «no, I didn’t know I had to». I’ve never had a conversation with any of the girls there whether or not my eyebrows are already tattooed so I didn’t think it was an issue. But I get it, she couldn’t do it. I then asked her about my brows and she said they looked fine even without the powder I put on and that I shouldn’t do. Fine, I took that as a compliment. I then asked her if she can shape my brows. She told me the shape was fine and all I had to do with pluck some hairs off of the right brow. Okay, at this point I was wondering if she really thought that or if she was just saying it because she didn’t want to do it. I’m trying to get some service here for the $ 50.00 deposit I put down. In the end, she told me that she would contact her assistant to refund my $ 50.00. I said okay and my mother and I left.
Today, on 10÷6÷15, I paid my AMEX and I noticed that I was never refunded. I contacted Lisa/​Vanessa/​Carolyn through text to let them know since the last conversation I had with Lisa was that my $ 50.00 was going to be refunded. I get a call from Lisa telling me that she was not going to refund my money because I «lied» to her about setting the appointment for my mom and that I should have told her that the appointment was for myself and I decided to bring my mom in instead. I think she called me a «liar» about five times over the phone today. If she didn’t want to refund my $ 50.00, she should have called me and told me that I have $ 50.00 to use if I ever want to get my brows done/​shaped or I can give it to someone to use as a deposit hold credit or something. It’s not professional to call a client looking for an argument.
In retrospect, I should have told them that I was bringing my mother in instead but I honestly didn’t think it was a big deal. After she said she couldn’t do my mom’s brow, I asked her about getting my brows done and she told me not to do them. Then I even tried to get my eyebrow shaped and she said I didn’t need it. So she wants to keep my $ 50.00 even though I did try to get some brow service from her.
Lisa, your arrogance is going to bite you one day. I also did charge it back so look for it in the mail. Thanks so much for such a pleasant experience, I’ll be sure to tell everyone about it.

Lisa is booked all the way until mid 2016 and she’s so busy she has an assistant to do her bookings/​answer questions. That’s insane. Fortunately, I only had to wait 3 months. She has left some spots open for touchups but the timeslots are on random dates/​time and if you can’t make it to one of the options, then forget about only paying $ 90 if you want the extended touchup within the 6 weeks. My suggestion to you is to make your touchup appointment at the same time as the initial appointment so you get the dates you want.
FYI only contact and book her if you’re absolutely ready and have access to the internet because you will have to put down a $ 50 deposit WITHIN 15 MINUTES or lose your place. I get that there has to be certain policies in place, but 15 minutes?!
Lisa’s business has skyrocked in the past year due to instagram exposure and her rates have increased because of it. It is very $$$ especially if you factor in tips and the additional touchup cost. For me it was worth it, but you got to do your research to make sure this is cost effective for you.
Last tip: I noticed that Lisa does very distinct shaping. Take a look at the photos and you’ll know what I’m talking about. Of course you can always let her know what you prefer, but know your artist’s style before deciding. Hope that helped!

Unilocalers BEWARE. Lisa Le has a non refundable holding deposit. Despite that my appointment was made 8 months in advanced and 6 months out when I decided to cancel (because it was not the type of eyebrow tattoo she had originally described to me at booking) she still would not refund my $ 50 deposit. I mean it’s $ 50. If your so far out that your next appointment is in April, I’m sure she would have filled my appointment for December in no time. It’s really an unethical way of running a business (policy or no policy). If you have enough business coming in why would you take someone’s money when no device has been rendered and no loss to your company. I would NEVER deal with a company that takes people’s money. If this happens to you, make sure you dispute it with your credit card company… I DID!

Getting my eyebrows done by Lisa Le was one of the best investments I’ve made thus far! It looks so natural!!! To be honest, I was hesitant to get my eyebrows tattooed on because it’s 1. On my face, 2. What have I don’t like it? 3. Its semipermanent. 4. It’s on my face!!! Fortunately, Lisa has a keen eye for the perfect brow. She shapes it accordingly to your face and brow structure. The level of darkness is determined by how dark (or light) you do your daily make up. The healing process requires you to apply ointment provided by Lisa onto your eyebrows every few hours to prevent the eyebrows from drying out. This is only done for 5 – 6 days which is usually when the eyebrows will be fully peeled and healed. Touch up is 6 – 9 weeks after the initial session. I am an avid believer in her work and highly recommend all the ladies that are reading this to get your eyebrows done by her!

So glad I waited the six months for an appointment! It’s been a couple weeks since I got my eyebrows done & I can’t believe how much of a difference it makes. Lisa took the time to draw on brows that best shape my face. I can’t believe how poorly I had been drawing them on before.
My friends & family were freaking out before I got them done telling me what a horrible decision it was – everyone has that one auntie with green tattooed brows. Lisa proved them all wrong! Even after leaving the salon they looked amazing.

I was so nervous to get my brows tattooed. In fact, after seeing my mom and aunts have theirs done many years ago, I swore I would never tattoo them but seeing Lisa’s work on my friends gave me enough confidence to have her do mine. One of the best investments ever!!! Not only that, she’s so nice!

I initially got my first procedure done 6 weeks ago, and i’ve been obsessing over my eyebrows ever since!
Before deciding to get my eyebrows done i’ve looked into several places but some of the places either have bad reviews or a mixture of both good and bad, which i was not willing to risk my face being tatted on! After doing some research for several months i found lisa on Unilocal with the perfect 5 stars rating, and decided to make an appt with her.
Lisa is such a sweet lady and she DEFINITELY knows what she’s doing. I have some hair on my eyebrows but was never able to draw an even shape, because i, myself i did not know that my brows’ bone structure are a little different on each side, but lisa was able to point that out when she was drawing in my eyebrows. She was able to compromise with the shape that i want with the shape of brows that match my face. At first i was horrified with the thickness of the eyebrows that she drawn but she explained that it’ll shrink 25%. When the procedure was done i actually kinda like the initially shape and color, but i love it even more as it healed and shrink. The size and shape of the eyebrows turned out to be exactly i wanted it, so i advise everyone that comes to her trust her judgement this lady def knows what she’s doing ;)
Im also one of those people that have zero tolerance for pain, but the procedure was actually pretty painless, it was a little red after but that was about it. The color that lisa choose for me was perfect for my skin tone was well, it looks so natural when it peeled and healed. Long story short i would recommend lisa to anyone that wants to get their eyebrows done!

I got my eyebrows done over a year ago and I just called for my touch up! 5 months wait! Man I guess others caught on that she is the best!
All I’ve got to say is, semi-​permanent makeup is THE BEST investment ever! Lisa completely knows what she is doing and will work hard to make sure you are 100% satisfied. She really has an artistic eye for the brow shape that will fit your face. She took her time to give me a natural shape that matches my face. Being such a perfectionist, she wouldn’t let me leave her drawing station until we were both completely satisfied with the shape.
My brows are still so perfect! Looking back at old pictures made me wonder why I didn’t do this sooner.
From the moment I walked out of her studio with freshly inked eyebrows til this day (a year later) I still get compliments on my brows from friends, family, coworkers and random strangers.
I’ve recommended her to everyone that has asked about my eyebrows, and all of my friends also got their eyebrows done by her as well!
LOVE LOVE LOVE your work Lisa, you changed my life!
…even though I have to wait a few months to see you! Im not mad because I don’t want anyone else to touch and mess up my beautiful brows!

I got my eyebrows done probably back in October/​November for the first time, recommended highly from my friend.
Seriously, SUCH a time saver in the morning. Me and my gf made an appointment and Lisa is AMAZING. VERY quick and super professional. She takes time in shaping your brows the way you want.
Came again about a month ago for a retouch and they look amazing. I couldn’t be happier with her work!
Healed fine, and it wasn’t that painful. Lets be honest, its a needle to your eyebrow, so yes, it does hurt a little, but its bearable.
THANKS LISA, will definitely recommend to everyone!