Caliber Collision

Not impressed so far. Took my Mini Cooper in Tuesday, rear and front hit by single drivers in a carpool lane. Caliber Collision is nickel and diming me over $ 150 paintless dent removal. Also calling me to get the $ 1000 deductable before calling Famers Insurance who said they waived it like 50 times. Is this their first insurance claim at Caliber Collision? Oh no you do this everyday, so get it together and try your hardest to provide Quality Customer Service to your customers.

Kudos to Jeremy! He helped me throughout my entire experience with Caliber. He went above and beyond in customer service, support, etc. This was my first experience with Caliber and I will definitely utilize their services again if I have to.

Caliber Irvine did an amazing job on my Santa Fe and in a week less than I was quoted. I would recommend them to anyone! Thank you RJ and team! — Amy Anglin

This place is great. The customer service here is top notch. From the moment I walked in, everybody took the time to explain the whole process. All my questions were answered and there was never vagueness that so many other places leave you with afterwards. I worked with Jeremy and he was very responsive and gave me regular updates on what was happening and when my car was going to be finished. I can’t be more happy with the experience and results.
Great job!

You guys rock!
I don’t think I have ever had a body shop do such a fantastic job like you did!
Their customer service was phenomenal! They even texted me every morning to tell me the status of my car.
When I picked it up today I was flabbergasted. Not only was the body work done so beautifully, they even did a complete detail job on my car, including polishing my dull discolored headlights. The car looks brand new.
Thank you everyone for taking such good care of me. Richard Arriola… you did a great job helping me out throughout these 4 days.
Highly recommend!

RJ was super kind and I got my car back a lot faster than expected. RJ & Caliber collision’s amazing service exceeded my expectations! Definitely recommended.

I came to Caliber Collision to get an estimate for a State farm claim. My customer service rep was very knowledgeable, friendly and professional. The waiting area was also very well-​stocked with magazines, a kids’ play area, flatscreen TV, coffee, tea and snacks. I would definitely come back should I require their services (knock on wood.)

Thank you so much for restoring my car to perfection.
They did exactly what I asked for and did not to talk me into something I did not need.
My car was cleaned, detailed and restored to the beautiful car it was!
Laticia Gonzales introduced herself to me, when I was waiting, in the waiting area, for my estimate. She is very classy and made me feel comfortable. I felt that I was in good hands, leaving my Lexus with them and that she would do what ever was needed, to make sure I was a satisfied customer.
Thank you Laticia and Jay!

I just got my car back and all I can says is WOW. I had my hood repainted. And the color match is seamless. The customer service is excellent ask for RJ. They sent emails re progress each step of the way in addition to phone call updates. We have used them a total of 3 times and won’t go any place else.

Great service! Mauricio Vega had great customer service. Definitely will be back here for any future service.

This place is fantastic. AWESOME experience. RJ has been extremely helpful and communicative throughout the entire processes. They made everything from start to finish extremely easy and comfortable. The main problem I had with my last auto body shop, Prestige/​Fabricante Auto Body is that they would go dark on me for weeks at a time with no update on what was happening with my car or what the status was. Caliber has kept me updated every step of the way. I have spoken to RJ about 4 or 5 times in the 6 days that they’ve had my car. And Even better, the send text updates giving the status of the car and the estranged completion date. I would recommend this shop to anyone and will definitely be coming here from now on!

I just got my Audi Q5 back from Jay! And WOW! Not only did he get my repair done over the weekend I was gone in Mexico, he was so friendly and communicative during the entire process, dropped my dad off at his car for me, and most importantly my car looks like her beautiful self again! I would recommend having any issues you are having with your car taken here. Their estimates are beyond fair, quick and painless. And I love finding good people like Jay that clearly love what they do and do it well.
5 stars all the way.

Dropped off car and they took it from there. Hassle free. From new bumper & trunk seamless installation to perfect paint match. The car came out looking brand new. Mauricio was my contact person and he walked me through entire process while updating me each and every step. Car was ready days earlier than expected.
I had requested Caliber Collision from the start and was glad I did so. Thanks guys!

Never a good thing when you have to return to a body shop, thankfully not their fault just some idiot who swiped my front bumper. True to their form they were quick prompt and very nice along the whole way. This time I was help by Jeremy who was more then helpful and went above and beyond to make sure that my car looked perfect in every way! Will definitely recommend him and the whole Shop to anyone I know.

Overall, great experience from beginning to end. The whole process was effortless. Their staff is friendly and accommodating.
Mauricio Vega was my service advisor and he was awesome. He walked me through the whole process and was very communicative with the repair process of my vehicle. Nevertheless, this was a great experience and I highly recommend them. Plus my vehicle looks like NEW :-)

Let me say I’ve dealt with many auto body/​collision places in the past. This was by far the best experience I’ve ever had. I got rear ended so AAA was the insurance I was dealt with. Although there was a Caliber closer to me, AAA would only cover everything in full if I went to this location.
I got an estimate on Christmas Eve. I dropped the car off on ¹²⁄₂₈ and got it back 2 days later! I was shocked and pleased. Even though it was a short time frame, RJ called me each day to update me. Everyone I encountered here from the initial phone call, to the front desk and RJ were nothing but helpful and friendly.

Awesome experience and great service with this place! I took my car here after State Farm recommended Calibur. The whole staff is friendly and ensured me that my car will be returned in the same condition as before the accident.
Mauricio was my service advisor and he was great. He explained to me the whole process and made sure I had a rental car before I left. I was told that my car may take about a week to fix, but I got a call from Mauricio two days later saying my car was ready! I had a great experience with Calibur. I will definitely return here if I get into another accident and I will also refer my friends and family.
Thanks Mauricio!!!

Best service I’ve ever had with repairing auto damage. I normally can’t stand dealing with these issues, but everyone was accommodating, responsive and genuinely wanted to get you in and out with the quickest and best repair.
Mauricio was my customer service rep and he went above and beyond by making me feel comfortable and getting me back on the road with a smile. 5 star service all the way! I highly recommend Mauricio and this shop!

Amazing job done by Caliber Collision! Mauricio was awesome from the very start until my car was fixed. He was a pleasure to work with, explaining the process and pricing clearly and thoroughly. My car was estimated to take 6 business days to be fixed, however was completed in just 3! Also, Caliber took care of my rental car, I did not have to return it to the agency, I was able to leave it with Caliber which saved me time. Thank you to Mauricio and team for a fantastic experience!

Caliber Collision lived up to its motto of «Restoring the Rhythm of Your Life».
I recently got rear-​ended and initially went to Caliber because it was a location where State Farm adjusters inspect vehicles and write up the property damage estimate. The staff was friendly and efficient, answered all questions about the repair process over the phone (even after-​hours through HQ in Texas), and sent emails to confirm appointments.
After State Farm cut me a check for the repair, I had the option to take my car to any bodyshop, but due to the initial positive impression and since Caliber is a reputable chain, I chose Caliber to repair my vehicle.
The process was smooth. I dropped off my vehicle with the service adviser Zdenko and he re-​accessed the damage. Before I left him my car keys, he performed a walk-​around of the vehicle with me and we discussed the body damages in detail. He left me with a damage estimate so I knew exactly which parts were going to be repaired, the labor time, and rate charged ($ 37.24/hr). The clerk arranged a rental car pickup for me at Enterprise so I was quickly put back in the driver’s seat.
2 days later, the dents on my bumper cover were repainted and some lights were replaced. The paint color was matched perfectly. The staff also washed the exterior of the vehicle, vacuumed the interior, and waxed the tires before I came to pick up my car. I drove away satisfied.
What I liked most about Caliber is that the staff calls frequently to update me on the repair status. The delivery date was as promised. They were dependable, detailed, and fast.