Celebrity Cleaners-Trabuco Grove

This place is worst cleaner I had.
I have a brand new shirt and I find two holes after picked up.

Worst cleaners ever. Came here and had 2 items to be cleaned. When I came to pick up the items the next day, they told me one of the items needed more time and that it wouldn’t be returned until the next day. Then I came back the next day, and they told me that it still wasn’t done. I’m here the third day in and even came after the weekend and it still isn’t ready. They are ridiculous with their excuses if attempts to call and they need to get their act together if they want to continue to stay in business. This is the managers phone number. 714÷734÷6790 Rufina

I love Celebrity Cleaners! Their prices are fair, their service is quick, and they have good communication. They always clean my clothes quickly and with care. I went there for alterations on a few pairs of pants, one for my wedding, and they did a wonderful job. Thank you! They’re my go-​to for dress shirts and suits.
I trust them 100% for all my dry cleaning and alteration needs. If you need a dry cleaner that you can trust, I would try them out. You’ll be very happy.

Last time I come to this place… they dont get it I guess… poor service… short obnoxious lady at the front is rude and condescending… I specifically asked the price for each item before I left the cleaners and the following day they gave me a different price ??? and it wasn’t much but its the principle that matters to me, I rather pay $ 10.00 per item than deal with this type of un-​proffesional practices and rude service… FALSE ADVERTISING ! If this place keeps it up, they will close soon and the people who like this place will have to look elsewhere to get their dry cleaning, like myself…

*This review is for the wonderful tailor at this location that is overdue
Irene is the most honest, hardworking, and exceptional tailor I have ever met. For over 5 years, I have been bringing her all my clothes that needed a little extra work. Irene will work her magic and make everything look and fit 100% better on me! Her work has been consistent through the years and is a very reliable tailor.
The best thing is most items can be ready the same day if she isn’t too busy. I’ve even gotten some things back within an hour! Her prices are very reasonable and work is impeccable!

–1 for false advertising on prices multiple times.
I called around several cleaners in Irvine that were offering 20% off coupon through the Irvine Company booklet.
I specifically asked the lady how much to clean a women’s skirt WITH A LINING. I was quoted 5.95, and confirmed with the lady this was the price for skirt WITH A LINING.
So I drive over there, and when the clerk sees I have a coupon, she smoothly says, oh no, its 6.95, because of the lining. I grumbled, because I wouldn’t have chosen them if that’s the price they told me over the phone, but I didn’t have much time to drive around to other places, so I decided to get it cleaned there.
I pick up the item today, and the charge is $ 7.20 plus some sort of «environemental fee» of 50 cents, which no other cleaner in Irvine has ever charged me. I told the clerk, this is not what I was quoted when I dropped off, but she said «there’s nothing we can do» and what can I do, they have my garment hostage if I don’t pay up, right? If they have to take a coupon, they’ll find a way to make it up by tacking on extra fees and jacking up the base price.
Really left a bad taste in my mouth. Just be up front with your pricing. This is dishonest. This store and its sister in Woodbury Town Center has permanently lost my business due to their poor treatment of customers.

Some people are predisposed to find flaws, and love to point them out. I personally look for (and tend to find) the good. I guess it’s about whatever motivates you. Anyway, when it comes to my dry cleaning, I’ve used many in my life, and have to say that the quality and consistency that I experience at Celebrity Cleaners is top notch. Never a lost item, never an issue with an item cleaned. The icing on the cake however, is the way Suzie, Alicia and Irene make me feel every time I walk in… Like I am their favorite customer. And while I wish I was, I see them treat everyone that walks in the same way. I am their customer for life! Well done.

Even one star is too much for this palce… Do not everrrrrr go to this place, the prices are crazy expensive… And the staff are not nice at all… They charge you double the price, it does not even make sense… So disappinting. That is the only reason that they are not successful at all, they are not busy because people are not stupid to go there.
They wanted to charge me $ 27 for a dress (cleaning) So I went somewhere else and paid $ 9.95… Unbelievable

I went in for the first time with a ladies jacket and skirt lined. They wanted $ 22.00 plus an extra $ 1.00 for each because they were lined. I could not believe the high price. So I went to a cleaners off Sand Canyon and Irvine Blvd in the Trader Joe shopping center. $ 12.95 for both and nothing EXTRA for the lining.

This place sucks. They take forever, my clothes came back smelling really bad AND still dirty. All they did was iron them. Don’t waste your money here.

I am not rating the dry cleaning service here. But I’m giving this dry cleaner a one star review because their driver pulled into my lane without looking to see that I was there and I almost hit him. When I went into the dry cleaners to complain he said he didn’t cut me off so its my word against his. You can be sure because of that that I will never patronize this business.

I had a horrible experience at this dry cleaning shop. Here’s what happened.
This happened about two to three years back. I had couple of Ralph Lauren woolen sweaters that needed cleaning. I believe I had three of them, light gray, red and black colored. So I stopped by these guys hoping that they’d know how to take care of good quality woolen sweaters. When I went back two days later to pick my sweaters, to my utter dismay and astonishment, one of my favourite, light gray sweater was shrunk to an unbelievable midget size! This expensive sweater was completely destroyed by these cleaners. When I complained to the manager, she completely refused to acknowledge it. She said this is what I gave! This was too much for me to take so I went a little ballistic on her then she finally gave in and agreed to alter the sweater somehow to my specs. They did it but it was of no use, it was still too small. I ended up giving it away to my wife.
Please beware. This happened to me and could happen to you as well.

Let’s do some math! I brought in 20 pieces to be dry cleaned. 8 pieces came back with «WE ARE SORRY BUT…» tag. On top of that, one blazer was completely ruined due to they «removed» 90% of the signature rhinestone design in the back. And one off shoulder dress now look like football player gear due to mis– hanging. And yes, I paid over $ 200 for this service. Which unfortunately, they couldn’t even give me the itemized receipt. They shouldn’t deserve any star at all…

Decent quality. A bit pricey. We’ve had a few stains appear on clothes that weren’t there when we took the clothes in.

This review is for the cleaners, yes… but also the alterations. I’m here every week. I don’t think it’s that expensive… unlike a lot of the reviewers. Maybe their Aunt Pam does their clothes. Don’t know. Everyone is super friendly and they’re quick. The alterations are done by Irene and she is spectacular. I’ve been all over the OC in recent months, trying to find the perfect tailor — someone who does a great job, but isn’t too pricey. Seriously… I’ve been everywhere. I can’t believe I found my dream tailor in a cleaners. I gave her some jeans, dress slacks, dress shirt, and a jacket. Flawless. Great stitching. Everything fit perfectly. I can’t believe she’s that good.
I’ve found what I need. They’re close to home and better than everyone else.

The Hispanic lady that works there quoted me $ 6.50 for dry clean then when I go pick up the dress she charge me doubled and claims that she never quoted me any prices?! She was very rude just like what other reviews. Also they will not print out a price quote on a receipt because they said that the price is not finalized until it’s finished?! Ridiculous right?!!

Horrible drycleaning service and customer service!!!
Yes, Martina they are not honoring the 50% Off Coupon. I work nearby, usually go to the Drycleaners near my house, however decided to give Celebrity Cleaners a try again, since my last visit there was in 2007. They would not except my 50% Off Coupon and after I returned home I noticed that a button was missing on one of my skirts that wasnt missing before the Drycleaners.
Very expensive (2 Shirts for laundry, 2 skirts for Drycleaning = $ 20.00), terrible customer service and obviously awful Drycleaning Service! Will never go back again!!!

Pros: Got my dry cleaning back the next day
Cons: Expensive
I went here the other day to get 3 dress pants dry cleaned. It was my first time here so I got 20% off. Unfortunately, the price for the 3 pants was still around $ 16. I’m not sure about other places, but that seemed kinda high.
What I did like was they got my pants back to me the next day (although I did have to ask if they could get the pants back to me sooner than what they originally told me).
Anyway, if I ever go back here, its only cause its right next to my apartment.

Yes, it’s environmentally friendly.
But it is damn expensive. Even with a coupon.
There’s a ton of other places that are pro-​nature to go along with recent trends, go there instead.
Apparently, they can’t do reds because they will bleed. I had a red and white polka dotted dress that they didn’t clean… but they could only give me store credit instead of a refund.
They nickel and dime you extra fees for different fabrics. Everything from silk to velvet to linen. If your fabric is white, that’s an extra 50 cents… o_​_​_​_​O They don’t do this at other places!
A dress shirt is the cheapest rate. That’s $ 1.65 + extra fees depending on the materials. After that, any other shirt starts at $ 5.50 + extras. Two piece suits are $ 12. It’s just completely insane.
I would never suggest going here to anyone. Go to Heritage Cleaners at the corner of Walnut and Jeffrey instead.

This place is near my house. I like coming here to get my cleaning done.
It’s environmentally friendly, the service is fast. But I can’t really tell the difference between going here and going to the 0.99 cent cleaners.
HOWEVER. It’s expensive. I only come when I have a bunch of stuff that needs to be cleaned AND I have a coupon. They have coupons available at their website, but you need to have a minimum number of clothes.
Check your Val-​Pak and some of those local coupon books. You can usually find coupons from 20−50% off your entire order every few weeks.
It loses one star just on the fact it’s pricey.