CVS Pharmacy

I’ll be completely honest by saying I use CVS for booze. I rarely go in for anything else so that’s primarily what my review is based on. On that note, they have a very small variety of beer, and no Guinness! Boooo! The prices are slightly higher than Rite-​Aid by a buck here or there and the staff are friendly. The beer selection, not as friendly. There are a few isles of wine, but wine isn’t beer. There is also other stuff they sell but that other stuff isn’t more beer.

The problem with this place is the slow service. They have a good selection of products, but I’ve been there probably 20 times and every time it takes a SUPER long time just to buy my stuff and leave. I just go here because it’s close to where I live and it’s convenient.
I’ll walk into the store and see someone at the counter buying stuff. I’ll shop around the store and just look at random items. Then when I finally want to check out, that same person is still being rung up by the cashier. Nearly every time. It seems like it’s store policy to ring up customers as a slow as possible.

I use to love this pharmacy and have been a regular customer since they opened. When I tried to use a coupon given to me by my doctor for a medicine that for some reason they want $ 1,300.00 for 100 pills the young man at the pharmacy said «I’m sorry management told us we can’t accept those anymore». I asked why they don’t accept it when it clearly shows CVS as a participating pharmacy? He couldn’t give me an answer. I had my doctor call another pharmacy close by and they accepted the coupon no problem and said they will keep it on file for a year so I can use it for all refills. My cost after the coupon $ 14.00! Try being less greedy with people’s lives and Heath CVS. You lost another long standing customer. You should be ashamed.

This CVS is well organized, clean, and large, with a good stock of your average drug store stuff. They also keep a decent seasonal area stocked. The staff may make you feel uncomfortable. Some are overly friendly and ask personal questions, and I once heard the cashier inform a customer waiting in line that the hold up was that the customer in front of her was waiting for her «Plan B» pill to get delivered from the back. It was like straight out of a sitcom. Pro tip — use the self-​check out kiosks, and get in and out.

Ok, the pharmacy here is a complete circus, no surprise there; I’ve learned cvs sucks, pretty much anywhere. Really, there has to be a better way. Can someone introduce some competent people to this place, who can establish some semblance of order?! Already, the hours listed are wrong. The are not open till 10, ever. I told them months ago maybe they ought to look into making this clear on their website, and Unilocal.Nope. Also, I get that it’s Easter and not everywhere is open. So I call. After selecting pharmacy the robot on the phone says everyone in the pharmacy is busy, and I’ll be connected to the next representative. I’m on hold about ten minutes. I begin to suspect no one is going to pick up the phone. So I call back to inquire about the hours of the pharmacy today. I am told, «10 am to 6 pm.» Alright I’m getting somewhere. I decided I’d just go in, even though I wanted to get some insurance info sorted out on the phone first so I wouldn’t have to do it there. Anyway I show up, the pharmacy is closed, nobody home. Really? The icing on the cake is they have their automated system still up and running in there; I can hear «one pharmacy call… two pharmacy calls…» Those poor souls on the phone waiting for their meds. No one will answer, no one cares. Now, my situation is ridiculous, considering I came in to pick up my scrips yesterday, and some GENIUS told me my insurance was cancelled, or rejected. Handed me some bogus printout, that gave me no info whatsoever. I leave a bit flustered, this girl was so supremely unhelpful and impatient I decide to just figure out the insurance at home and come back later. After calling my insurance, I’m told that not only is my insurance active and working, there is no claim in their system to prove the pharmacy made any attempt to verify the information! So I didn’t get my meds because someone was to lazy or ignorant to know how to check. This level of ineptitude is just astounding. I only ever chose this place for the convenience of the drive through, but it’s honestly not worth dealing with the idiocy.

Completely idiotic place with even stupider people working there. Will absolutely never be going to this one EVER again. Lied to me that they were open on the phone when I talked to a representative, so I come in to get my meds and they are closed. Complete stupidity.
On top of this the only other time I went to this one, the employees were extremely rude and dismissive.
Go to any other cvs near you, just not this one.

Wow! What happened??? The shelves are a mess and seem empty all the time. The new Manager in front of the store doesn’t even look up to greet you as you walk in… in fact, those days are past! Sloppy sloppy store. Still happy Brenda and her team are present in the Pharmacy. Glad to see someone smile in CVS. Except for the new male Pharmacist. Very condescending and acts as if everyone, including his customers and employees are a nuisance and in his way. Correct me if I’m wrong but don’t we all CHOOSE our profession? Kindness goes a long way!!!

Brenda in the Pharmacy was able to assist me when I went in today with an issue with a prescription. Handled it urgently and properly. Exactly how it should be. I was in an out in a matter of minutes. Never had any issues here. There’s another Asian who is studying for her Pharmacy degree with a very short 3 letter name. Wish I could remember her but she was extremely helpful when dealing with my awkward insurance. She never acted as if I was taking away from her day or she didn’t have enough time to deal with me.
Keenan and Brandon working in the main store always make me feel welcome. Greeting me instantly by name when I walk in. And we always have a good talk during checkout. This is the closest convention store to my house so i’m in here often; and for the people hating on how certain products are not in stock. They have sells weekly, and when you shop these sales you get really good deals for example, everybody took a photo of the fridges. They had vitamin waters for like 75 cents each. Arizonas 50 cents each. They are always running promotions and if you happen to catch them at an end of a good promotion, they may be out of product even if they over order which I’m sure they do. I never see the store manager, except for maybe today, when I was getting my Pharmacy issue handled.
Thanks for being #1 !

Terrible. For all their «polite» miss so-​n-​so after every sentence I’d much rather they move faster and get my order right. Slow techs. They make errors. Go to another location.

Awesome customer service from Guy! He had so much energy and positive vibes.

One of the worst cvs stores in Irvine I always try to avoid it the manager John old Caucasian man white glasses is a real a$$hole. I bought some new products I’ve never used before in temecula and then I came back home realize the items contain products I’m allergic to and so I went to the closes cvs to return it which is here and he tell me sry it’s a recent return if u wanna return it u gotta go back to the store u bought it from and my thoughts are «u fricken crazy??? U want me to drive all the way back to temecula to return this? And he said I’ll return it but only for store credit and I had the reciept and everything lol gj cvs for ripping me off and having an a$$hole manager too lol. Who the hell is the store manager? He obviously can’t hire ppl and if John is the store manager goodness gracious I’m going to rite aid down the street…

It’s funny to write a review for a drugstore, but this CVS is awesome. The entire staff is so nice, friendly and helpful. The pharmacy is well stocked and efficient. The store always has what I need. I tend to run in there to avoid the grocery store sometimes. I find prices and sales on items great! And I actually use my coupons there.

Friendly pharmacists ready to assist. Expect some more knowledge from the associate at the counter though as they often redirect basic questions to other associates.

This might be the most competent CVS in all of the OC. I cannot say enough about Brenda and Bao as pharmacists. I travel from Newport Beach just to use them because they are consistent and have been extremely helpful to me.

Just transferred all my prescription to Target this morning because of what happened:
Got a blood sugar testing device a few months ago, cvs pharmacist noticed my doctor prescribed the wrong lancet, and fixed it right away. That was great. A few months passed, prescription needed to be renewed. The cvs person handling this gave me the wrong lancet, I didn’t notice until I tried to use it and it won’t fit. I brought the lancet back to cvs to try to exchange for the right one. Associate asked me for receipt, I said I didn’t keep the receipt as I had no intention to return /​exchange my medication. She refused to exchange for me because lack of receipt.
I was enraged, number one they are the one who gave me the wrong lancet, two, they system have records of all my purchases. I don’t understand why a lack of receipt should matter in my case? I told her well it would have been very cheap for cvs to fix this mistake (lancet only costs $ 10 at most). But because of your refusal and horrible customer service, I am switching to target. Then she said you can come back tomorrow and talk to the manager for possible exchange. I don’t think this assistant understands the definition of customer service. So I left and called target before I even reached my car. 15 mins later, the cvs assistant called me and apologized and offer to fix the situation. I told her it’s too late I already called target to transfer everything. I hope she will not mistreat another customer and learned a lesson from this. If you let a customer walk out angry, they probably won’t be your customer anymore. Her mistake just costs cvs $ 3200 a year in business. It’s extremely expensive to attract new customer, best strategy is to keep your existing customers, esp I have been with cvs for over 10 years and have 3 monthly prescriptions!!!

This store would get more stars if the parking lot was not such a NIGHTMARE! Other than that, it’s your typical CVS with particularly nice pharmacy technicians.

The last time I used any CVS as an actual pharmacy was a long time ago (although all U.S. pharmacies I have filled prescriptions at are inefficient from my experience). I just use them as drugstores, or even more accurately, I accompany my female friends to buy makeup.
I usually just come here to buy snacks and drinks. It accomplishes the purpose of being able to buy snacks here. The snacks are located in the far end of the store when one walks in from the entrance.
They’re usually out of the generic over-​the-​counter medications at this location. In my case, every person that has requested me to buy medicines for them has requested (specifically) the CVS generic brand, but they’re usually not in stock of most of what I need at this location in terms of medicine (especially in the topical department). I don’t have this issue at Walgreens when they specifically request a Walgreens generic.
There weren’t a lot of people here during the weekday, but they also only had one cashier on duty.

This location has quite a variety of items which I like since most cvs I go to don’t have half of what I go in for. Some of the employees didn’t bother to help me when I looked confused or lost, all except a young lady with tattoos, she was very sweet and professional and knew what she was doing. If it was not for this one employee I would never return.
Thanks girl with the badass tattoos

This review is solely for the pharmacy:
Pros: People are friendly and not rude.
It has a drive-​thru.
Cons: I’ve forgiven them a couple times but this is getting ridiculous. No communication between the staff at all!
My medications are on a cycle so I just roll up, tell them my name, and they hand me my meds. I have 2, so they always give me 2 bags. As usual, they handed me 2 bags and I didn’t bother to check and went home. That night, I opened one up and was about to take it but realized the medicine in the bottle was different than usual. I opened the other bag and it was the same bottle but different med! They didn’t bother to tell me that 1) they changed bottles and 2) they changed the shape of the medicine!
By the time I noticed this, it was past closing time. Therefore, I didn’t take my medicine. I had to call them the next day and they had to look it up that my med did change shape and so was the bottle but was assured that it was the same type of medicine. I had to research a bit before I was positive. I have an auto immune illness that requires me to take an anti-​depressant for pain purposes. These kinds of meds can play tricks with your brain and can make you have suicidal thoughts if not taken properly. I was very upset and made my complaints clear.
Another time, I picked up my meds to find much later that they gave me the wrong dosage! The difference in pills were minimal as they looked similar. Thankfully, I noticed in time. What upsets me is that bc my meds are on a cycle, there was no reason for it to have changed! Just suddenly, one day, they gave me the wrong dosage! Seriously?! Again, an extremely dangerous mistake!
Lastly, I had ordered a peakflow (for inhaler purposes) for my daughter. They didn’t have any and said they would order it and come back in a few days. I did, and when I came back, they said they already gave it to someone else who wanted it. Apparently, they didn’t write down my name and gave it to the first person who asked for one. I was actually fine and ordered another one. I came back on a sat and said it didnt come in, prob bc it was a weekend. I ordered it once again and was reassured that it would be there in a few days. When I called, they said they had no record of me ever ordering it!!! At this point, I’m upset bc I’ve been more than patient and this was for my daughter!
Overall, I am extremely disappointed with how they run things. This is a pharmacy, where people’s heath is at stake. There are NO EXCUSES for such INCOMPETENT COMMUNICATION AND MANAGEMENT! Find another pharmacy if you value your life!

I have not used the pharmacy here but have purchased numerous other items and, in general, like this CVS location better than most.
Located in Culver Plaza near 24-​Hour Fitness, this is your average CVS but with the added convenience of a pharmacy drive-​thru window.
The workers here are always nice & helpful and one of the women who work the register is very friendly and always makes me feel welcome. This store seems to always be a bit messy though (ie — items on the floor, disorganized shelves) and on my visit today (in mid-​December) to get some greeting cards, I found a big section of Thanksgiving cards still on display. Also someone needs to tell CVS that carpeted floors are not a good idea; all the stains make the place look ghetto.
But the shelves are well stocked and I always find what I need. It’s a dependable CVS.