Dental Care of Irvine

It’s funny how I wanted to write them a review then noticed I wrote one about 2 – 3 yrs ago. The doctor and dental assistance are still awesome. The new receptionist is okay. Everything else is good. Office is clean.

I am very thankful with the dental service I received from Dr. Lee. He fixed one infected implant and one broken crown negligently done by other dentist. He is the most skilled dentist I’ve ever seen!!! He is also very patient and professional. I highly recommend him to every one.

I received a cold-​call from 949 786 1234 at 8 p.m. at home, which makes me suppose that this practice is hurting for business.

Dr. Lee is an excellent dentist. He replaced my front teeth (due to crack in my tooth) as well as other dental procedures. His office is very clean, the staff is always friendly and polite and I feel his costs are reasonable. As an insurance agent, I have many customers asking me which dentist to go to that excepts their insurance, and I recommend Dr. Lee.

I’m surprised by the negative reviews. I’ve been going here for about 5 or 6 years and always the staff is friendly, informative, and capable. Wait times haven’t been too bad either. I’ve been very happy coming here and will continue to do so unless I move far from Irvine.

like most i do not have fuzzy feelings about dental office visits but i understand the necessity. walked into this appointment knowing i needed the cleaning and was expecting some discomfort… hygenist was very calming, updated on her procedures, cared about pain/​discomfort level, and very thorough. so far as dentists and their office staff go, been very happy with dr. lee and his competent staff… but still i will definitely focus on doing a better job at cleaning my teeth.

Dr. Jee S Lee cut my face. 6÷19÷2015 11:30am
Police report case #15−8755 by officer E. Martinez #498
This place deserves 0 stars.
I got a crown done here and it cracked due to poor craftmanship and quality. So i made an appoinment to go in and she was there yesterday for cleaning and today for temporary crown. during the procedure dr lee had a tool that keeps my mouth open and he used some sort of a metal hook type scraper tool to scrape and pull around to get the temporary crown in. While he was doing this the tool slipped and that is when he cut my face. After he was done the assistant noticed that there was blood on my face and finally figured out that they’re was a fresh cut on my face. I took a photo of my right cheek with a cut and blooding and sent it to my husband. I never left the dentist office and there is not a chance that I got this cut anywhere else. I texted my husband that the dentist cut my face near my mouth. I put the doctor on the phone and He starts by flat out lying and denying and says the cut did not happen here and they don’t have any sharp tools here. Then he rudely got off the phone and told me he didn’t want to speak to my husband. My husband called the police to report this incident. When he arrived the two officers were already questioning him. He walked in and confronted him and he lied again saying he did not cut my face and that they do not use any sharp tools there. He said this in front of the 2 officers.
Dr. Lee continued and said that cut is not bad and not to worry about it. Where in this world is it okay to cut a woman’s face and not take any responsibility?
To make things worse they were committing some sort of insurance fraud. Yesterday they quoted me $ 245 co pay and when the lady came in she told tells me all the sudden $ 343 co pay.
Both officers agreed with me and my husband that logically the cut happen here at Dental Care of Irvine but they were trying to stay neutral.
After getting no where with this scum, We told him to charge for today and not charge for the actual crown because he hasn’t done that yet. He said that he can’t do that since he gave me a discount. So even though he hasn’t put the actual crown in which is not ready until ⁷⁄₇ he still has charged her full price and won’t refund her money. What a thief!
My husband called the insurance company and filed a complaint and they said they take this kind of complaint very seriously and they have started an investigation on him.
I am also filing a lawsuit against Dr. Jee S Lee and Dental Care of Irvine so they don’t do this to anyone else.
Do not go here. You have been warned. Unless you want Dr. Jee S Lee to cut your face and lie about it.
See photos.
⁶⁄₂₀ reply to Lee’s excuse
You still have not apologized for this incident. You do not sound sincere and the only reason you are writing is to deny and deflect what took place yesterday. Your office meeting was to avoid a lawsuit. You already said your assistant noticed blood on my face after you gave me a shot. So i came to your dental office without a cut and blood on my face then only after you gave me a shot and work on my crown your assistant notices that I have a cut on my face.
Also, I did not lick any envelopes or use a razor.
You clearly lack common sense and courtesy.
Here is the proof that you are a liar. (See photo) You told me one price before which was $ 245 and then your assistant comes in with another bill saying we owe $ 343. So only when i told her that wasn’t the original amount that the doctor told me, your assistant had to go back to $ 245. What kind of shady operation are you running here? So if i didn’t say anything you would have charged me more.
Also you and your assistant said you will not refund my money for the services you have not provided yesterday. Now you call me and message me saying that you will refund my money only because you are at a disadvantage. You know I already called my credit card company and stop that transaction yesterday. So since you have no way to get that money now you change your story and saying you are giving me a refund on a public forum just to save face. coward.

Love this place! Honest, nice and very good. I have never found a dental office that I can say this about, until now! I highly recommend.

I went here for a couple years because the doctor was my old coworkers family member. But never again. I did a couple crowns and cleaning. My crowns were never good. I didn’t really know at the time that I wasn’t getting good service until I switched dentists. My new dentist fixed the crowns n now they’re perfect! And look way better. The final reason I switched dentists was because one day I got a routine cleaning and for some reason he used the metal pick between my two front teeth and pulled down really hard. From then on I had a gap in my front teeth! I am now getting Invisalign because of that! Also w my new dentist I started realizing this place has super old equipment. Can’t think of my new dentists office name but it’s on sand canyon and Alton next to the hospital. Dr. Narajan or something like that. I just remembered to write this review now cuz they have the nerve to keep calling me to make an appt for check ups when I haven’t been there for years! Go at your own risk but I suggest u go somewhere else. There are so many dentists around here.

All the doctors are very nice and explain everything very throughly. I usually don’t like dentist but dr. Lee is very friendly and trustworthy of your teeth :)

I haven’t been to a dentist for a year and a half due to a bad experience with a previous dentist. Dr. Lee was great. I had to get a deep cleaning, but I was expecting that due to my extended «leave of absence» from getting my teeth looked at. Dr. Lee explained why this was necessary by showing me the areas of my mouth on the X-​ray photos where my teeth had very little «root» left. I didn’t even ask for this information, but his explanation made me feel much more comfortable. The deep cleaning was reasonably priced and his entire office was extremely friendly.

Dr. Lee is EXTREMELY over priced. I had to wait an hour, with an appointment. I was NOT prescribed pain medication after a double extraction (wisdoms) & the receptionist expected me to speak after the procedure. I got the implication that they only cared about getting paid & not patient care. I will NEVER be back here.

I am not sure why there is one negative thing to say about Dr. Lee. I have been going to him for years. He is the best dentist I have ever had. Very honest and caring. I have always had a good experience here. Dr. Lee will not always recommend the most expensive treatment option and has always offered me all options available and his recommendation is not always the most expensive one. Him and his staff are the best! I would and do recommend him to anyone. Nicki Thomas

Dr Lee is caring, painless and explained what was going on and what needs to happen next. I was a little afraid. yes afraid! but after my visit I was soo happy with my teeth! Oh and the girl who runs the front office is a cute blondie added bonus!

For years now I have been going to a dental office in Huntington Beach, but since I reside in Irvine, I wanted to find a more closer dental office to my home.
My friend had referred me to Dr. Lee at Dental Care, so figure I give them a shot. Not sure what is up with all the negative reviews, but from my experience it was a pleasant one.
Initially when setting up an appointment to do a consultation and deep clean, I had worked with Jin and he was great. He called me few days prior to my appointment and even took the time to show me all the cost that would be associated with the procedure. He made sure I understood the cost involved and always asked if I had any questions or concerns. I also waited maybe 10 minutes max on both visits, in the waiting room, before being led into the operation room.
Prior to going in for the deep clean with Dr. Lee, I haven’t visited any dental office for a few years, so I was nervous that he would find a bunch of cavities or need fillings, etc… But surprisingly, he said my teeth were fine and had no cavities — WHOO HOO! Dr. Lee went over my x-​rays and took a good amount of time explaining everything and made sure I understood everything. During the actual deep clean process, he checked up often to make sure I was not in pain. The entire process went smoothly and was a painless experience.
Another thing I thought was cool, was the office made a follow up appointment about one month out from my clean. To make sure my teeth were good. I thought there would be a charge for this follow up visit, but no charge at all and Dr. Lee even spent some time cleaning some areas in my teeth at the follow up. My previous dentist, never did this after a deep clean.
Glad I found an honest dental office nearby my home.

This is the last response that I will afford Jin Lee of Dental Care of Irvine. You can edit your response to me all you want but it will only keep proving how unprofessional you are. You and you alone are making this business, your place of employment, look bad. I have worked in customer service for just as long as you claim to have worked in it but, I have never and would never talk to a customer in the manner that you have addressed me.
You need to look up the definition of bully because the fact that I am giving your office (and mainly the lack of good customer service from you in particular) a negative review is not considered bullying.
You are not interested in protecting the integrity of the business you work for. You are only interested in defending yourself. If you were trying to protect your business, you would have apologized to me when I called to issue a complaint. The fact the I was not told that I would not get a cleaning when I specifically asked for one is fact enough to apologize for the inconvenience that any «misunderstanding» had caused me. But instead you accused ME of being mistaken and WRONG. When I flat out asked for an apology, you said why should you apologize when I made the mistake.
Tell me, would you like to be talked to the way you talked to me? I don’t think you would. The customer IS always right. If a customer feels they had a bad experience, you apologize and assure them that it won’t happen again. You don’t accuse them of being the reason for their bad experience. This is not how businesses stay in business.
If you have as much experience as you say, you should know that the way you are responding is going to look bad to potential customers (patients). You were on the defense from the moment I called to complain and even the way you called me by my first name rubbed me the wrong way.
You never offered a solution. You never offered an apology. You never once sounded understanding or sympathetic. What do you consider qualities of a good customer service representative? If you think being disrespectful, condescending, rude and sarcastic good qualities, I suggest you think of a different career path.
Hopefully, you will look back at how you handled this situation and learn from it so that no future patients have to experience what I did.

SHOULD BE ABLE TO GIVE ZERO STARS!
I was going to give this dentist office two stars but after reading Jin’s response to C H., this office doesn’t even deserve one star.
Not only is the office dirty but the wait is long. The girl that does the x-​rays was very nice and professional and fast. The front office staff is rude and condescending.
The actual exam is incredibly short, yet surprisingly enough, a very large invoice is presented after that short exam. I go to the dentist on a regular basis and I still got told I needed a deep cleaning. I went to a different dentist after this visit and that dentist said a deep cleaning was absolutely not necessary. Shocking.
I would never recommend this dentist to anyone and I would go out of my way to make sure people I know never go here.
Just look at how the office staff talks to people who leave negative reviews. They may as well have written their own bad review.

I must say I was shocked by some of these reviews. I’ve gone to numerous Dentists throughout the years and since my family started seeing Dr. Lee back in 2003 I have been nothing but completely satisfied with the work he and his staff have delivered, I consider him the best Dentist that I have ever seen.
Dr. Lee and his staff go the extra mile on everything to make sure you are comfortable, and they add that personal touch which I’m yet to find anywhere else. I mean they really do a great job of making you feel like you are their most important patient. Its not uncommon for me to be showing off baby pictures of my 18 month old son around the office to staff, and they always welcome you by your first name when you walk through the door.
These guys do a great job, and I would recommend them to anyone! Thank you for everything guys, keep up the good work!

Ive been coming to Dr. Lee for almost 10 years now. During that time ive had various procedures done but nothing that I would consider to be major denistry work. Since Dr. Lee accepts my insurance, most of the out of pocket expenses have been reasonable. I have a number of friends in the denistry field so I typically ask for second opinions whenever it comes elective recommendations. Not its not that I dont trust the doctors, its just common sense to get a second opinion when it comes to ones personal health care. Now a lot of reviewers have commented on having to wait for the doctor. Over the past 10 years, the office has been pretty good about getting me in and out of the chair on time, typically beucase I schedule my appts during my lunch hr. There have been occasions when I did have to wait because the doctor was still working on another patient. So, not to dismiss any of the other reviews, just not sure if their comments are based on a one time incident or multiple and frequent occasions.
Now as far as his cleanings are concerned, the doctor does take the time to scrape and clean your teeth using manual tools as well as the ultrasonic scrapper. In my experience the doctor does do a decent job, ive been to some doctors in the past that work on you for about 5 mins and then send you on your way.
Overall my expereince with the doc has been good and I still plan on going to him for my dental care needs.

I almost gave this place 1-​star. Almost. Yet I’ll save my first 1-​star review for a place that truly deserves it.
I used to go to a wonderful dentist. I actually liked, no, LOVED going to that dentist (which says a lot considering how much dental work I’ve needed). However, 2 years ago I decided to get braces at a cheaper price. After a lot of hesitation, I changed my insurance plan from PPO to HMO, leading me to this facility.
At every cleaning appointment, I’ve waited AT LEAST 30 minutes for the dentist to come in the room. I’ve fallen asleep in the chair multiple times. It’s that bad.
The hygienist is cool and does his job well. The dentist? He walks in, says hi, does his thing (quick), then walks out without saying a word. Are you done? Do I have any cavities? Talk to me. But no. At almost every cleaning, I’ve asked the hygienist, «So… is everything ok?»
After such subpar service, I decided to skip my 6-​month cleaning last year. When open enrollment came around in November, I switched back to my PPO insurance so I can see my old dentist when the braces come off.
The one good experience I’ve had here is when I got a tooth extracted for my braces. It was late afternoon, the wait was minimal, and the procedure was quick and relatively pain-​free. The dentist actually communicated with me on this occasion. Hence, 2-​stars.