DHL Express

Excellent customer service ! Joe and Ellen are awesome. I drove all the way out from LA (2 hrs :/​) and got there a few minutes after they closed at 5 pm. Even thought they were technically closed they stayed and made sure I was able to receive my goods. Awesome team ! Thanks guys :)

Always a frustrating experience– third time picking up package (via Amazon third party). Customer service first blames customer, then their system, then either finds package or makes you jump through hoops to track it yourself via online ability. I have yet to see customers around me leave satisfied. Clerk even told one lady «1 out of 3 isn’t bad». Almost laughable

Okay, this is probably the worst company I’ve ever dealt with in my entire life! I paid over $ 25 to have a package expedited to me, I get a text from DHL saying «sorry me missed you» I guess there was a signature required for delivery. Well, I was unaware of this so I call and speak to a representative whom tells me that they will re’attempt to deliver it later in the day and that my signature wouldn’t be needed since I wouldn’t be home. On my way home from work I get a text «Sorry we missed you» Omgeee, I’m livid by this point and when I call customer service all they say is «sorry it’s our policy we require a signature and we will attempt to deliver it again tomorrow» wow! Not even an apology for me getting the wrong info. Again, I explain that I won’t be home to sign for the package! Long story short I’m picking up my package rather than dealing with this incompetent company to deliver my package again. I don’t know how they stay in business with their lack of customer service.

Good service and reliable.

I’m a committed patron after my experience&observation of excellent customer service provided by Joe. He went the extra mile by giving invaluable info&advice, topped off w/​patience in spades&a genuinely friendly disposition. This same high standard of service was consistently dispensed 2many customers besides myself. I don’t mind having 2drive further than necessary 2know that I&my box will be well taken care of, thanx a million Joe!

Came 3 minutes before they closed with a oversized package and needed help getting it out and into the place. Leslie and the other employee were both pleasant and helpful. I wasn’t rushed put nor did I feel like I was keeping them. Thank you!

Great service! Better than my visit a few months ago. The gentleman on the front was patient and friendly. Definitely recommend this place, although it gets busy sometimes.

Horrible work efficiency. You need to wait for a long time, even if here is no others wait.

Oh man I wish I had read these reviews before coming here.
I called and asked for a price to ship a package, the lady quoted me $ 128. I drive to this location from my house within 20 minutes.
After I arrive, she says the price is $ 230! Wait… what? How? Nothing changed. Weight, dimensions and shipping speed were still the same.
Then she says they only accept cash… final straw. Unreal.
BUYER BEWARE! Avoid this place at all costs.

I have a family member who lives overseas and sent me a GIFT last Christmas. DHL delivered it and said NOTHING about US Customs duty being owed on it.
In FEBRUARY I got a notice from DHL that I owed $ 10 customs duty on the item.
This is so bogus! First of all, gifts are not subject to duty nor are items valued at under $ 200 — my gift was less than $ 50.
Now they’ve turned it over for collection and I am outraged!!! Even if duty were owed, it’s only 2% — 3% of the value of the item — this is per the US Customs website. After researching this a bit online, it turns out that DHL pays the duty «on my behalf» and then charges me for the «service» of doing so.
Never mind NO DUTY IS OWED — never mind that it’s a total RIPOFF!
AND — I checked out the Heathrow airport duty free website and the EXACT same item I received is for sale — DUTY FREE!
FYI — FedEx and other shippers pull the same stunt according to what I’ve read online but it STINKS!
Most people wouldn’t want to be bothered and would pay them the lousy $ 10 and that’s how they’re getting away with it.

Yeah the customer service is seriously lacking. Try to avoid picking up your package if possible!

I am beyond irritated with this company. I ordered something in November and paid $ 25 expedited shipping and yet to received my package. I live in a large apartment complex with 500+ units and miraculously they can’t seem to find my home. Amazon, UPS, FedEX and USPS can find it, but not DHL. The «D» in DHL must stand for «DUH» because this company cannot bother to call me if there were any issues about delivering my item. My correct address AND phone number was listed on the tracking order. What is the issue DHL? To me, it seems to be sheer laziness. Additionally, I saw a notice on my tracking number that they want to me now contact them. That’s nice except the phone number is NOT listed on the website and the Irvine number listed on Google does not work. I called the number a few times and the number just rings twice then a long ear piercing beep happens. Thanks DHL for sucking at life. Now you have a pissed off customer who will be visiting you on her lunch break.

This is the worst delivery company ever, don’t ever use them worst experience of my life! They are atrocious at everything from customer service to delivery.

WORSE THEN USPS!!!
I ordered some products on Amazon and the shipper chose DHL which blows because DHL requires a signature. They tried to deliver the package to my home and of course I am not home because I work. I call into their call center and speak with a lady and she said I could have the package redirected to my work address. They gave me an email
. I write to a lady over there named Shirley and she said it’s fine the will send it to my work but around 5 pm. I respond back saying that we will be closed at 4:30 pm. I get no reply back. Then this morning around 7:30 am I receive a message replying back to me saying that I could come pick up the package at the Irvine location. I call to verify that the package is actually there that way I don’t waste my time and gas driving over there. They confirm they have it. I said great I will be right over. So I drive over there and get to the front desk and a lady come out. I give her my tracking # and she goes to the back and then comes back out with nothing. She says oh i’m sorry it’s on the truck and we don’t have it. I was like WTF. I just called 2 minutes ago. She said her name was Shirley and apparently Jackie also had emailed me back in the same email and gave me the wrong information. I swear the left hand doesn’t know what the right hand is doing. Now they said it’s out for delivery to my office around noon time but I am sure that the driver won’t show up and it will be this big ass ordeal to get my package.
I swear DHL is worse than USPS. That’s horrible because I didn’t think anything was worse until now.

I mailed a document by DHL to my brother who live in London by express mail which they told me would take three days to reach there which cost me $ 50 but it took exactly 15 days and several phone calls and complaints to their supervises. They would lie to me that my brother was not home. Finally my brother called them and went to their office and picked up the document himself.
If I had sent this by regular mail it would be much much cheaper and it would have probably taken much less time.
All they told me they were sorry and they would contact their office in London. But I think I was ripped off the money and had to make calls to their office and explain my situation to their employees everyday from the beginning. It was very frustrating.

Every package I’ve recieved via DHL has required a signature, which I find annoying to start. However, when I was going out of the country and DHL wouldn’t deliver my package w/​o signature, I had to go to the service center to pick it up. This office must have, like, 1 staff person because it took 10 minutes of waiting for a woman to finish her phone call before I got any service. Then, they couldn’t locate the package I needed even though I’d called ahead the day before to put it on hold. What should have taken 3 minutes or less, took nearly 30 minutes. Based on this experience alone, I would never choose DHL for my shipping needs.